The Eton Hotel Shanghai

This hotel is highly regarded for its prime location directly above a metro station, offering unparalleled convenience for exploring the city. Guests consistently highlight the spacious rooms and breathtaking skyline views, particularly from higher floors, as standout features. It caters well to both sightseers and business travelers due to its excellent transit links and proximity to key attractions and the financial district. Families also find the large rooms and convenient amenities appealing. While the hotel offers a comfortable stay, guests are advised to confirm the availability of all advertised facilities, as some have been noted as temporarily closed. Requesting a room on a higher floor is recommended to fully appreciate the impressive vistas.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted as being unavailable during certain stays. Guests appreciate the convenience of having Family Mart and other convenience stores, cafes, and eateries located directly within or adjacent to the hotel building. A fitness center is available, though some guests found it smaller than expected or with limited operating hours. A significant number of reviews mention that the swimming pool, bar, and lounge areas were closed, which was a disappointment for some. Free Wi-Fi is provided, though a few guests reported it could be slow at times. Some rooms include a complimentary mini-bar, which is a welcome touch for guests.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, often featuring impressive city views or partial river views from high floors. The beds are frequently praised for being comfortable, contributing to a restful sleep. Many rooms boast large bathrooms, often equipped with a bathtub (some even round or with a view) and separate showers. However, some guests noted that the hotel's decor and furnishings appear dated or worn, with occasional issues like stained carpets, dim lighting, or minor maintenance needs. There are mixed reports regarding air conditioning, with some finding it not adjustable or the room too warm. A few guests also mentioned bathroom odors or noise from adjacent rooms or outside.

Dining & Food Quality
The breakfast buffet receives widespread praise for its generous selection and quality. Guests appreciate the wide variety of options, including both Western and Asian cuisine, with popular items like live cooking stations for eggs, noodles, and pancakes. Many describe the breakfast as "phenomenal" or "delicious," offering a great start to the day. While the selection is extensive, a few guests noted that the hot food could sometimes be lukewarm, or that the options became repetitive over longer stays, with some specific items like cheese or extensive vegetarian choices being limited. Room service was mentioned as efficient by one guest.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is exceptionally convenient, situated directly at the Pudong Avenue metro station (Exit 7B), providing immediate access to lines 4 and 14. This allows for easy access to major attractions such as the Shanghai Tower, Pearl Tower, Yu Garden, and the Bund, often just a few metro stops away. The proximity to the metro also makes travel to the airport and other parts of the city very efficient. The surrounding area offers numerous convenience stores, cafes, and local eateries, adding to the overall convenience for guests.

Staff & Service
The staff at the hotel are largely commended for their friendliness, helpfulness, and professionalism. Many guests noted that the staff, including front desk and housekeeping, were attentive and capable of communicating in English, which was greatly appreciated. The check-in process is often described as quick and smooth. Guests have highlighted instances of excellent service, such as accommodating early check-in, assisting with Taobao deliveries, and even providing complimentary room upgrades or birthday cakes as pleasant surprises. While most feedback is positive, a few isolated incidents mentioned less helpful staff or issues with specific services like taxi arrangements.

Additional Information
A recurring theme in guest feedback is the closure of certain facilities, including the swimming pool, bar, and some restaurants, which guests were sometimes only informed about upon arrival. This can be a significant point for those expecting a full range of amenities. The hotel is noted for being helpful with receiving and storing Taobao deliveries for guests. Some reviews mention that laundry services can be quite expensive. While generally clean, one review noted the re-use of slippers. Some rooms feature a glass divider between the bedroom and bathroom, and some bathrooms include a small TV monitor.