Okura Garden Hotel Shanghai

The hotel offers a serene urban retreat, with its Oasis Lobby afternoon tea standing out as a signature feature, providing a tranquil and elegant space for relaxation. Guests consistently highlight the hotel's impeccable service, central location, and the beauty of its private garden. It is an ideal choice for sightseers and business travelers due to its convenient access to city attractions and a quiet environment conducive to work. Couples and friends find the afternoon tea perfect for leisurely gatherings, while families appreciate the spacious accommodations and diverse dining options. To enhance your stay, consider indulging in the highly praised afternoon tea experience and requesting a room with a garden view for a more picturesque outlook.

Facilities & Amenities
The hotel provides a range of well-regarded facilities for guest comfort and enjoyment. The Oasis Lobby is frequently praised for its elegant and quiet ambiance, featuring comfortable sofas and abundant natural light, making it a perfect spot for afternoon tea. Guests can maintain their fitness routines at the well-equipped gym, described as spacious and suitable for various workouts. The swimming pool is noted for its cleanliness, though some guests find it a bit dated and mention a requirement for a swimming cap. Several bars and lounges, including a Sky Bar with impressive city views, offer inviting atmospheres for socializing and enjoying cocktails. While Wi-Fi is available, some guests experienced occasional slowness, though many found it reliable. The hotel's beautiful garden provides a peaceful oasis for leisurely strolls.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the property and in the rooms. The accommodations are generally described as spacious and comfortable, providing a restful environment. Most guests praise the comfortable beds and the availability of a pillow menu, which allows for personalized sleep preferences. While the bathrooms are kept clean, some guests noted that fixtures like taps and showerheads appear a bit old, and a few experienced minor issues with water temperature control. However, the presence of modern Japanese toilets (washlets) is a significant positive for many. Rooms often boast beautiful city views or serene garden vistas. Noise levels are generally low, contributing to a peaceful stay, though some minor street or construction sounds were occasionally mentioned.

Dining & Food Quality
The hotel's dining experiences receive widespread acclaim, particularly the breakfast buffet, which is consistently described as extensive, varied, and delicious, offering a wide array of Chinese, Japanese, and Western options with fresh ingredients. Guests particularly enjoy the made-to-order egg dishes and noodle selections. The Japanese restaurants, including Teppanyaki, are highly praised for their authentic cuisine, fresh seafood, and skilled chefs who provide an engaging culinary show. The Chinese restaurants are noted for their exquisite dishes and suitability for banquets. The afternoon tea in the Oasis Lobby is a standout, celebrated for its high-quality teas, coffees, and delectable pastries, cakes, and butter cookies. Room service is also highlighted for its efficiency and the warm delivery of meals.

Location & Accessibility
The hotel boasts an excellent central location, placing guests at the heart of the city. Its prime position offers convenient walking distance to numerous popular attractions, including major shopping areas, a variety of restaurants, and the charming French Concession. Accessibility is further enhanced by its close proximity to subway stations, providing easy and efficient access to the airport, train stations, and other parts of the city. The surrounding neighborhood is described as lively and vibrant, yet the hotel itself maintains a peaceful and quiet atmosphere. Parking facilities are available for guests, though some noted that the spaces can be somewhat compact.

Staff & Service
The hotel's staff and service consistently receive overwhelmingly positive feedback. Guests frequently describe the team as excellent, impeccable, attentive, and exceptionally helpful. The check-in process is generally efficient, and staff are noted for their professionalism and proactive approach to guest needs. Housekeeping is praised for its meticulous attention to detail, ensuring rooms are spotless and well-maintained. Restaurant staff are highlighted for their enthusiasm, attentiveness, and knowledge of the menu. The front desk and concierge teams are particularly commended for their willingness to assist with various requests, from providing local information to arranging transportation, and their ability to communicate effectively in multiple languages. Many guests appreciate the consistent friendly staff and their warm, welcoming demeanor.

Additional Information
The hotel is housed within a historic building, which many guests appreciate for its classic elegance and well-preserved charm, offering a unique blend of old-world grandeur and modern comfort. A significant feature is the hotel's private garden, described as a beautiful and peaceful oasis perfect for leisurely strolls amidst the bustling city. Guests frequently rave about the hotel's butter cookies, which are highly recommended for their delicious taste and are available for purchase. The hotel also incorporates notable Japanese influences, including the provision of modern washlets in rooms and authentic Japanese dining options. Guests should be aware of a swimming cap requirement for pool use.