YOHO Hollywood Roosevelt Hotel

The hotel is widely recognized for its modern design and spacious rooms, many of which offer panoramic views of either the racetrack or the river. Guests frequently highlight the overall cleanliness and comfort of the accommodations, noting the well-appointed bathrooms and large beds. While the staff are often described as friendly and helpful, some guests experienced inconsistencies, particularly with check-in efficiency. The hotel's somewhat isolated location is a recurring theme, requiring guests to plan their transportation, though it appeals to those seeking a quieter environment. This makes it an ideal choice for couples and families looking for a relaxing retreat, as well as business travelers who value modern amenities and a peaceful setting. To ensure a smooth experience, it is advisable to pre-arrange transport or familiarize yourself with the shuttle schedule, and to adjust expectations regarding the breakfast offerings.

Facilities & Amenities
The hotel's contemporary design is a consistent highlight, contributing to a luxurious feel throughout the property. Guests frequently commend the well-equipped fitness center, noting its spaciousness and 24-hour accessibility, allowing for flexible workout schedules. The pool is also a popular feature, described as nice and warm, with some appreciating its infinity design, though one review mentioned it being under renovation. For added convenience, a mini-store is available within the hotel, offering basic necessities and snacks. Many guests appreciate the thoughtful touch of complimentary drinks in the minibar upon arrival, though this is typically a one-time offering. However, some minor issues were noted, such as occasional non-functional USB charging ports in rooms and difficulties with payment methods at the vending machines. The overall impression is one of modern comfort and thoughtful provisions for guest well-being.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and spaciousness of the rooms, often highlighting the comfortable beds and high-quality linens that contribute to a restful stay. Many rooms offer beautiful views of either the sea or the racetrack, enhancing the overall experience. The bathrooms are frequently described as large and well-appointed, featuring both a bathtub and a separate shower area, with some even equipped with heated toilets. Some rooms also include a balcony, providing an outdoor space. However, a notable concern for some guests is noise, with reports of sounds from adjacent rooms, hallways, or outside traffic impacting tranquility. While generally clean, a few isolated comments mentioned dust or minor AC issues. Additionally, some guests found the in-room TVs to have limited functionality, lacking popular streaming options or having problematic remote controls.

Dining & Food Quality
Feedback on the hotel's dining options is largely mixed, with significant concerns raised about the breakfast experience. Many guests found the breakfast to be very basic, with limited choices and often described as disappointing, cold, or not meeting the expectations for a high-star hotel. Similarly, room service received criticism for its limited menu, the use of plastic containers for food delivery, and the quality of the food itself, with some guests noting that the advertised 24-hour service was not always available. On a more positive note, the hotel does offer various restaurants, including a Chinese restaurant and a sushi place, with some guests specifically commending the quality of certain dishes, such as the barbecue pork. A coffee shop is also available. However, the overall impression of the food quality, particularly for breakfast and room service, suggests an area for improvement.

Location & Accessibility
The hotel's location is a frequent topic of discussion, often described as somewhat isolated and a bit far from the main entertainment and shopping districts. This means guests often need to rely on transportation to reach attractions. While the hotel is conveniently located near the Light Rail Transit (LRT) station, providing an alternative for getting around, the walk to the station can be a bit inconvenient for some. The hotel offers a shuttle bus service, which is appreciated, but many guests reported that the bus frequency is too low, routes are limited, or buses can become full, leading to long waits or missed connections. Finding a taxi can also be challenging, especially during peak hours or in bad weather, with guests sometimes experiencing long waits. Despite these accessibility challenges, the quiet location is a positive for those seeking a peaceful stay away from the city's hustle, and the proximity to the racetrack is a draw for some.

Staff & Service
Guest feedback on staff and service is notably mixed, though many reviews highlight the friendly and helpful nature of the hotel personnel. Numerous guests praised the polite and accommodating attitude of the staff, particularly the door attendants and those in the fitness center, who were often willing to assist with requests. However, a significant number of reviews pointed to issues with the check-in process, describing it as slow with long queues, and some guests reported encountering unprofessional or rude staff at the front desk. There were also isolated comments about a perceived lack of English proficiency among some staff members, which occasionally hindered communication. While the overall impression leans towards positive interactions, the inconsistencies in service efficiency and staff demeanor at the front desk are recurring themes that impacted some guests' experiences.

Additional Information
Guests should be aware of certain hotel policies and features that impact the stay. A significant point of concern for some is the large deposit required upon check-in, which can be held for an extended period before being refunded. On a more positive note, the hotel offers a complimentary minibar on the first day of the stay, a welcome amenity for many. However, some guests reported issues with smoking smells in non-smoking rooms or corridors, which detracted from their comfort. Technical issues were also occasionally mentioned, such as non-functional USB charging ports in rooms or problems with the air conditioning. Additionally, the in-room televisions were sometimes noted for their limited entertainment options, lacking popular streaming services, which some guests found disappointing.