Shin Yokohama Prince Hotel

The hotel stands as a prominent landmark in Shin-Yokohama, offering a signature feature of breathtaking city views from its high floors, with some guests even enjoying glimpses of Mount Fuji. Its exceptional connectivity to the Shin-Yokohama station and direct Haneda Airport bus service makes it an ideal choice for business travelers seeking convenience, sightseers exploring the region, and concert-goers attending events at the nearby Yokohama Arena. Guests consistently highlight the hotel's prime location, the general cleanliness of the premises, and the attentive service provided by the staff. The highly praised breakfast buffet is another significant draw. For families, the hotel's spacious rooms and convenient access to transport are beneficial, while couples can appreciate the romantic cityscapes. To enhance your stay, consider requesting a room on a higher floor for superior views, and be sure to experience the acclaimed breakfast buffet.

Facilities & Amenities
Guests frequently commend the hotel's convenient on-site 7-Eleven and FamilyMart, providing easy access to snacks and essentials around the clock. The hotel is directly connected to a shopping mall, offering a variety of shops, a supermarket, and a drug store, which many found highly beneficial for their needs. While the hotel boasts fast and plentiful elevators, some guests noted the absence of a dedicated fitness center or swimming pool, which might be a drawback for those seeking wellness facilities. Connectivity is generally good, though some experienced slow Wi-Fi speeds. Additionally, a recurring comment points to the dated nature of in-room equipment, such as a lack of USB ports and modern power outlets. The air conditioning system is centralized, leading to occasional guest feedback about difficulty in precise temperature control, and the refrigerators are often described as small, with no complimentary bottled water provided.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness, though some guests noted specific issues like hair in bathrooms, stains on carpets, or a persistent smell in smoking rooms. Room size received mixed feedback, with some finding them compact while others considered them spacious enough. Bed comfort also varied, with some praising the comfortable beds and others finding them too hard. Noise levels were a concern for some, reporting audible Shinkansen sounds, neighboring room noise, and street noise. Many guests commented on the dated appearance of the rooms and furniture, suggesting a need for modernization. While bathroom facilities were often clean with good water pressure and spacious tubs, some found them small or old-fashioned. The limited in-room amenities, often just a toothbrush, were a common point of feedback.

Dining & Food Quality
The breakfast buffet consistently receives high praise from guests, often described as a highlight of their stay. It offers an excellent variety of options, including both Western and Japanese cuisine, with many appreciating the freshly prepared omelets and steak cooked on demand. The quality and selection of food are frequently highlighted as being above average, making it a highly recommended addition to a stay. Beyond breakfast, the hotel and its adjacent shopping mall provide a good selection of restaurants and dining choices, ensuring guests have convenient access to various meal options. The bar on the top floor is noted for its impressive views, though some guests found the prices to be on the higher side, with an additional cover charge. Overall, the hotel's dining options, particularly the breakfast, contribute significantly to a positive guest experience.

Location & Accessibility
The hotel's central location is a significant advantage, placing it within a very short walk of Shin-Yokohama station, making it exceptionally convenient for Shinkansen travel. Its proximity to Yokohama Arena is also highly valued by guests attending events, allowing for easy and quick access. A major convenience is the direct Haneda Airport bus service that stops right in front of the hotel, providing seamless airport transfers. Guests appreciate the abundance of shopping and dining options immediately surrounding the hotel and within the attached mall, ensuring all needs are met. Parking facilities are available and generally well-regarded for their convenience and capacity, though some note the cost. While highly accessible for regional travel, some guests mention that reaching the main Yokohama city center requires a short train ride, but overall, the hotel's location is a primary reason for positive feedback.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight their willingness to go the extra mile, such as assisting with early check-ins or accommodating specific room requests. The check-in and check-out processes are generally described as smooth and efficient, though some guests experienced longer waits during peak event times. While most staff are commended for their professionalism, a few isolated comments mentioned instances of less welcoming or less English-proficient staff, though many found translation apps helpful. The housekeeping team is often noted for their thoroughness, contributing to the hotel's overall cleanliness. Guests appreciate the staff's prompt response to requests for extra towels or amenities. Overall, the dedication of the staff to providing a positive experience is a recurring theme, making guests feel well-cared for during their stay.

Additional Information
Guests should be aware that while the hotel is well-maintained, its age is sometimes apparent in the room decor and facilities, with some suggesting a need for modernization. The hotel's circular design allows for impressive views from most rooms, but some guests noted concerns regarding security, as the lobby is often open and elevator access to guest floors does not always require a room key. There are specific policies regarding early check-in and late check-out, which may incur additional fees. Some guests reported disturbances from large travel groups or general noise due to the hotel's high occupancy during events. While the hotel aims for sustainability efforts by limiting in-room amenities, some guests found this inconvenient. A unique touch mentioned by some is the pleasant aroma on various floors, contributing to the ambiance.