Novotel Paris 14 Porte d'Orléans

This hotel is highly regarded for its spacious rooms, particularly suites, which are ideal for families and those seeking extra comfort, and its excellent soundproofing, ensuring a quiet stay despite its location near busy roads. It is well-suited for sightseers and business travelers due to its convenient access to public transportation and comfortable accommodations. Guests consistently highlight the hotel's cleanliness, the quality of its breakfast, and the generally helpful nature of its staff. To make the most of your visit, consider arriving early for breakfast to avoid peak times and take advantage of the filtered water stations available on each floor for hydration throughout your stay.

Facilities & Amenities
Guests appreciate the hotel's modern design and the convenience of various amenities. Free Wi-Fi is available, though some guests noted it can be unstable at times. A popular feature is the presence of filtered water fountains on each floor, allowing guests to refill bottles sustainably. While some rooms include a mini-bar, several guests reported them as empty or non-functional, with the hotel citing ecological reasons for their absence. USB charging ports are provided in rooms, but some were found to be defective. Kettles are available for hot beverages, though one guest reported a broken lid. The lifts can be slow, especially during busy periods, and some experienced issues with them being out of service. The fitness center is present but described as small and limited, primarily offering cardio equipment and light weights.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness and the comfort of its accommodations. Rooms are described as modern, clean, and spacious, particularly the suites, which are well-suited for families. The beds are consistently praised for being very comfortable, ensuring a restful sleep. A significant positive is the excellent soundproofing, effectively blocking out noise from the nearby busy roads, even for rooms facing them. However, the bathroom layout often draws mixed feedback, with the toilet being separate from the main bathroom and lacking a sink for handwashing, which many found inconvenient. Some guests noted a lack of ventilation in the separate toilet areas. While rooms offer pleasant views of Paris, including the Eiffel Tower from higher floors, windows cannot be opened. Issues with the air conditioning not cooling sufficiently or heating being too strong were reported by some, leading to uncomfortable room temperatures.

Dining & Food Quality
The hotel's dining options, particularly breakfast, are a highlight for many guests. The breakfast buffet is consistently praised for its variety and quality, offering a wide selection of sweet and savory items, including fresh pastries, yogurts, and hot dishes. Families especially appreciate the extensive choices. However, some guests noted that during peak times, the breakfast area can become crowded, leading to long waits or items running out, though staff generally work to replenish them. The restaurant offers good quality food, with some guests enjoying their dinner experiences, but service can sometimes be slow or perceived as less attentive. The bar area is described as pleasant, though some found the service there to be inconsistent or less friendly.

Location & Accessibility
The hotel's location is a significant advantage for guests, offering excellent accessibility to public transportation. It is conveniently situated within a 5 to 10-minute walk from the Porte d'Orléans metro station (Line 4), as well as bus and tram stops, providing easy access to central Paris and its main attractions within 20-30 minutes. While not in the immediate city center, the surrounding neighborhood offers a variety of restaurants, shops, and supermarkets, including a Lidl nearby. Parking is available underground at the hotel, which is a valued amenity for those traveling by car, though some guests found the entrance to be quite narrow and challenging for larger vehicles.

Staff & Service
The hotel staff generally receives positive feedback for their professionalism and helpfulness. Most guests found the front desk staff to be very friendly, welcoming, and efficient, ensuring a quick check-in process and readily assisting with inquiries and requests. Housekeeping staff are also commended for their attentiveness and for maintaining clean rooms daily. However, feedback regarding the restaurant and bar staff is mixed, with some guests reporting instances of unhelpful or rude service, which contrasted with the positive interactions experienced with other hotel personnel. Overall, the staff's willingness to assist contributes positively to the guest experience.

Additional Information
The hotel offers several unique features that enhance the guest experience. It maintains a pet-friendly policy, allowing guests to bring their furry companions for an additional fee. A notable and appreciated amenity is the provision of filtered water stations on every floor, promoting sustainability and offering convenient access to drinking water. Some guests noted the presence of a destination fee, which covers certain services and amenities. For loyal guests, the hotel's rewards program benefits are often highlighted, with some receiving perks like room upgrades. The hotel also provides umbrellas in rooms, a thoughtful touch for unexpected weather.