Hotel Indigo Los Angeles Downtown By Ihg

This hotel offers a modern, boutique vibe and a prime downtown location, making it a memorable choice for guests. Its signature feature is its exceptional proximity to major entertainment venues, making it ideal for event-goers attending games or concerts at the Crypto Arena and Peacock Theater, as well as sightseers exploring the city. Business travelers also find it convenient due to its closeness to the Convention Center. The hotel is praised for its overall cleanliness, comfortable accommodations, and the generally friendly demeanor of its staff. For couples seeking a vibrant urban escape or families looking for easy access to attractions, this hotel provides a suitable base. To ensure a smooth stay, guests are advised to clarify all potential additional fees upon arrival and to utilize the efficient valet service.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience and enjoyment. The fitness center is noted for being clean and well-maintained, offering a space for workouts. While the pool area is available, some guests found it to be small, occasionally reserved for private events, or subject to noise from the 18th-floor bar. The hotel features both a lively lobby bar and a rooftop bar, which can be a popular spot but may generate noise for rooms on higher floors. For quick needs, a Starbucks is conveniently located nearby, and vending machines are available. Guests appreciate the reliable and fast Wi-Fi connectivity throughout the property, ensuring they can stay connected.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, though many find the rooms to be generally clean, spacious, and modern with attractive decor. However, a recurring concern is the visible wear and tear on furniture, including scratches, stains, and worn upholstery, which detracts from the upscale appearance. Opinions on beds vary, with some finding them very comfortable while others describe them as hard. Noise is a significant issue for many, stemming from noisy AC units (some reported as broken or blowing dusty air), plumbing noise (rattling or gurgling), and the sound of doors slamming in hallways. Some guests also reported issues with stained sheets upon arrival, despite the rooms being otherwise clean. Bathrooms are generally praised for their spaciousness and design, but complaints about inconsistent hot water and low water pressure are common.

Dining & Food Quality
The hotel offers various dining options, with feedback highlighting both positives and areas for improvement. Breakfast is generally considered good in terms of food quality and variety, though it is often described as expensive, and some guests experienced slow service or found the mandatory gratuity surprising. The main restaurant receives mixed reviews for its food, with some dishes like the burger being highly praised for their taste, while others were found to be lukewarm or overpriced. The bar areas, both in the lobby and on the rooftop, are popular for their atmosphere and the quality of drinks, with many guests commending the friendly and efficient bartenders. Room service is noted for being prompt and delivering delicious food, though it comes at a premium price.

Location & Accessibility
The hotel boasts an excellent central location in downtown, making it highly convenient for guests attending events. It is within easy walking distance of major venues such as the Crypto Arena, LA Live, the Peacock Theater, and the Convention Center. Its proximity to freeway access and public transit options further enhances its accessibility to other parts of the city. While the immediate vicinity is bustling and offers numerous restaurants and attractions, some guests expressed mixed feelings about the surrounding area due to the presence of homeless individuals, though the hotel itself is perceived as safe and secure. Valet parking is the primary option available, but it is consistently noted as being very expensive and can sometimes be slow.

Staff & Service
The hotel staff receives mixed but generally positive feedback. Many guests commend the friendly staff, highlighting their helpfulness and attentive service, particularly from the valet, bell staff, and some restaurant and bar employees. The valet service is frequently praised for its efficiency and professionalism. However, there are notable complaints regarding some front desk interactions, with reports of staff being unhelpful, uncommunicative, or even rude, leading to issues with check-in delays and billing discrepancies. Housekeeping service also receives inconsistent reviews, with some guests reporting missed cleanings or a lack of replenishment for in-room amenities, despite efforts to signal service. Overall, while many staff members strive for excellent service, there are areas where consistency could be improved.

Additional Information
A significant point of contention for many guests is the mandatory amenity fee or facility fee, typically ranging from thirty to thirty-five dollars daily. This fee is often perceived as hidden or not adequately explained at booking, and guests frequently feel it covers services they do not use or that should be complimentary. Another recurring issue is the noise levels originating from the 18th-floor bar or ballroom, which can be disruptive, especially for rooms on higher floors, impacting guests' ability to sleep. The hotel maintains a pet-friendly policy, which is appreciated by those traveling with animals. Some guests also noted the benefits of the hotel's rewards program, which can include perks like room upgrades or late check-out, enhancing their overall experience.