USC Hotel

The hotel's signature feature is its unparalleled proximity to the University of Southern California campus, making it an ideal choice for USC visitors and families attending university events. It also serves as an excellent base for event attendees heading to the nearby LA Memorial Coliseum, BMO Stadium, or Shrine Auditorium. Guests consistently highlight the hotel's overall cleanliness and the generally friendly staff as key positives. While rooms are often described as comfortable, many note that the decor feels dated. A recurring concern among guests is the expensive parking, which is often inconvenient and not clearly communicated. To enhance your stay, it's advisable to inquire about room locations away from the highway to minimize noise, and to confirm dining hours as on-site options can be limited, especially on weekends.

Facilities & Amenities
Guests appreciate the range of facilities available, including an inviting outdoor pool for relaxation, though some visitors noted the water temperature could be quite cool. The fitness center is generally well-regarded, offering a good selection of basic equipment and a water machine for workouts. While Wi-Fi is available, feedback on its reliability and security is mixed, with some guests experiencing connectivity issues or finding it to be an unsecured network. For quick needs, a mini-shop is conveniently located near the front desk, though its selection of healthy food options is sometimes limited. Vending machines are also available for snacks and drinks, and a small business center with printing capabilities caters to those needing to work. Many guests enjoy the thoughtful touch of bathrobes provided in the rooms, adding to the comfort of their stay.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as immaculate and well-maintained. Rooms are generally found to be comfortable and spacious, ensuring a pleasant stay. The comfortable beds contribute to a restful night's sleep for most, though some guests found them to be either too firm or too soft. However, feedback on room condition is mixed; while clean, many note the dated decor and signs of wear such as peeling paint or scuffed furniture. A significant concern for many is the noise levels, with considerable road noise from the highway and audible hallway noise impacting sleep quality, even on higher floors. Bathrooms are frequently described as small and cramped, featuring unusually high bathtubs that can be challenging to enter and exit, and sometimes low shower heads. In-room amenities like mini-fridges are appreciated, but some guests reported issues with TV functionality or dirty windows.

Dining & Food Quality
The hotel's breakfast buffet at McKay's restaurant receives positive feedback for its quality and variety, with many guests enjoying the delicious offerings. However, it is noted as being quite expensive, and often the only breakfast option available on-site. Most guests found the hotel restaurants to have limited operating hours, frequently closing early or being completely shut on weekends, which can be inconvenient. Room service is available and generally praised for being fast and reasonably priced, offering a good selection of dishes. For those looking to dine outside the hotel, nearby dining options are primarily fast food or student-oriented establishments, with some guests finding them to be subpar. It is recommended to check restaurant hours in advance, especially if planning to dine late.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, particularly for visitors to the USC campus, which is directly across the street. Guests find it exceptionally convenient for attending events at the LA Memorial Coliseum, BMO Stadium, and the Shrine Auditorium, all within easy walking distance. The hotel also offers excellent accessibility to cultural attractions, with Exposition Park and its museums just a short stroll away. For broader exploration, the Metro light rail station is conveniently close, providing easy access to downtown areas and beyond. The surrounding neighborhood is generally considered walkable and safe, with various food establishments nearby. However, the parking garage is a significant point of contention due to its high cost, often inconvenient access, and strict exit policies.

Staff & Service
The hotel's staff generally receives high praise for their friendliness, helpfulness, and accommodating nature, with many guests highlighting their professional and attentive service. They are often commended for their prompt responses to requests, such as providing extra linens or addressing room issues. However, feedback on the check-in process is mixed; while some experienced quick and easy arrivals, others reported long lines, rooms not being ready on time, or unhelpful front desk interactions. Some guests encountered issues with housekeeping, including missed room cleanings or staff entering rooms without knocking. Despite these isolated incidents, the overall sentiment is that the staff strives to provide a positive experience, often going above and beyond to assist guests with their needs.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some reported unexpected fees related to pet hair. Guests should be aware that while complimentary water bottles are provided upon arrival, there are typically no water refills during the stay, and vending options for water can be limited. The secure parking facility is a notable feature, providing peace of mind for those with vehicles, despite the associated costs and access challenges. Many guests enjoy the unique touch of USC themed bathrobes available in the rooms. Some reviews also mention that the hotel's Wi-Fi is unsecured, which is a point of concern for those handling sensitive information. Additionally, some guests noted that the hotel's windows can be quite dirty, impacting views.