DoubleTree by Hilton Los Angeles - Commerce

This hotel is a popular choice, particularly for its direct proximity to the Citadel Outlets, making it an ideal base for shoppers and families looking to combine leisure with retail therapy. Many guests consistently highlight the friendly staff, comfortable beds, and spacious rooms as key positives that enhance their stay. However, some recurring concerns include the cost of parking, noticeable noise from both the freeway and within the hotel, and the absence of refrigerators or microwaves in rooms. For business travelers and those exploring the wider Los Angeles area, the hotel offers convenient freeway access, though travel times to major city attractions can vary due to traffic. To ensure a more restful experience, guests are advised to request a room away from the freeway or elevators, and to factor in the additional cost of parking. Bringing personal drinks and snacks is also recommended given the lack of in-room cooling amenities and potentially high hotel prices.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many appreciate the well-equipped gym, which is available 24 hours and described as awesome by some. The outdoor pool provides a refreshing option, though some guests noted it could be a bit cold or had issues with maintenance, such as high chlorine levels or a non-functional hot tub. The bar within the hotel is a popular spot, offering a pleasant ambiance for evening relaxation. While Wi-Fi is available, feedback on its reliability is mixed, with some reporting decent speeds and others experiencing connectivity issues. Guests also mentioned the presence of ice machines and vending machines on each floor for added convenience. The lobby and patio areas are generally well-regarded, providing comfortable spaces for guests to socialize or unwind. However, some guests noted issues with the elevators, describing them as occasionally sketchy, noisy, or experiencing operational problems.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many praising the spacious rooms and the exceptional comfort of the beds, often described as amazing and ensuring a restful night's sleep. The bathrooms are also noted for their size. However, a significant number of guests expressed disappointment over the lack of a refrigerator and microwave in the rooms, which is a common complaint. While a coffee maker is typically provided, some found it to be unclean. Noise is a notable issue, with many reviews citing thin walls that allow sound from neighboring rooms and the freeway to be easily heard. The air conditioning units are frequently described as loud and inefficient, contributing to disturbed sleep. Despite overall positive comments on cleanliness, some guests reported specific issues such as stained linens, dust, or a general need for deeper cleaning and updates to the furniture and fixtures, indicating a mixed experience in this area.

Dining & Food Quality
The hotel's restaurant receives mixed but generally positive feedback for its food quality and atmosphere, with some guests finding it exceptionally good for a hotel dining experience, while others felt the pricing was high for the value received. The bar is consistently praised for its pleasant ambiance and attentive service. Breakfast is a point of varied opinion; many guests appreciate the taste and the friendly service provided by the staff, but a common concern is the high cost and perceived limited variety of the buffet options, with some describing it as basic or not worth the price. Some guests noted that the menu for breakfast remained the same daily, leading to a lack of choice over longer stays. Despite these points, the convenience of having on-site dining options is valued by many, and the welcome cookies are a universally loved amenity.

Location & Accessibility
The hotel's location is overwhelmingly highlighted as its strongest asset, primarily due to its direct proximity to the Citadel Outlets, which are within easy walking distance and offer extensive shopping and dining options. This makes it exceptionally convenient for guests focused on retail. While the hotel provides easy freeway access and is considered a decent base for exploring various parts of Los Angeles, including Universal Studios and Hollywood, guests should anticipate significant travel times due to city traffic. The most frequently mentioned negative aspect related to location is parking, which is consistently described as expensive, with daily fees that many guests find unreasonable, especially given the large, open nature of the lot. Some also reported issues with parking availability during peak times. Despite being in an industrial area, the hotel's immediate surroundings are generally perceived as safe and convenient for its primary draw.

Staff & Service
The staff and service at this hotel consistently receive high praise from guests, standing out as a major positive. The front desk staff are frequently commended for their friendliness, professionalism, and helpfulness, often making the check-in process quick and seamless. Many guests highlighted their willingness to assist with requests and provide local information. Similarly, the restaurant staff are widely appreciated for their attentive service and pleasant demeanor, contributing to enjoyable dining experiences. However, feedback on housekeeping is mixed; while some guests reported excellent and thorough service, a significant number noted inconsistencies, with rooms not being cleaned daily unless specifically requested, or issues with basic amenities like towels and trash removal. Despite these occasional lapses in housekeeping, the overall sentiment towards the hotel's team is overwhelmingly positive, with staff often going above and beyond to ensure guest satisfaction.

Additional Information
Guests should be aware of certain hotel policies and unique aspects of their stay. A recurring point of concern is the deposit policy, which requires a significant upfront payment, often $150, and guests frequently report delays in receiving this refund after checkout. A serious and repeated concern raised by multiple guests relates to safety concerns, specifically an incident involving smoke and a delayed or non-functional fire alarm system, which prompted guests to self-evacuate. This highlights a critical area for improvement in emergency response and building safety. Another unusual but recurring complaint is the presence of mosquitoes in rooms and hallways, with some guests even being offered mosquito cream by staff. The hotel also provides welcome cookies upon arrival, a popular amenity that many guests enjoy.