Embassy Suites by Hilton Los Angeles Downey

The hotel's signature feature is its spacious suites, which are particularly well-suited for families seeking extra room and comfort during their stay. Guests frequently highlight the generous size of the accommodations, making it easy for multiple occupants to relax. Another standout aspect is the complimentary breakfast, especially the popular omelet bar, which receives consistent praise for its quality and variety. The hotel's central location, offering easy access to shops, restaurants, and local entertainment, makes it a convenient choice for both sightseers and business travelers. However, recurring themes in guest feedback point to significant maintenance and upkeep issues, including dated rooms, signs of mold, and various broken fixtures. Additionally, noise from events, other guests, and outside sources can impact the tranquility of the stay. For a more comfortable experience, guests are advised to verify their room's condition upon check-in and consider requesting a room away from event spaces to minimize potential noise disturbances.

Facilities & Amenities
The hotel offers an indoor pool and jacuzzi, though guest experiences are mixed, with frequent reports of the pool being cold, dirty, or having excessive chlorine, and the jacuzzi often being out of order or having non-functional jets. Some guests also noted a lack of towels in the pool area. The fitness center is generally described as well-equipped and in good condition, providing basic exercise options. However, the elevators are a consistent point of frustration, with many guests experiencing long waits due to them being slow, frequently broken, or only one being operational. While Wi-Fi is available, some reviews indicate it can be unreliable. The hotel's banquet services receive high praise for their excellent food and attentive staff, making them a popular choice for events. The bar area is noted for its lively atmosphere, often hosting karaoke, which can contribute to noise levels.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with many guests reporting issues such as stained sheets, hair in bathrooms, sticky surfaces, and dust. Some rooms are described as having a strong, unpleasant odor, including sewage or mold. The overall room condition is frequently criticized for being dated, with chipped paint, worn furniture, and various broken fixtures like lights, outlets, and shower heads. Bathrooms are often noted as small, cramped, and prone to mold or water damage, with some guests finding them unsanitary. While many guests find the beds comfortable, some describe them as old, worn, or too hard, and sofa beds are consistently reported as uncomfortable. Noise levels are a significant concern, stemming from loud parties, other guests, street disturbances, and even the hotel's central air conditioning units. A major recurring complaint is the inability to control room temperature due to a centrally managed HVAC system, leading to rooms being either too cold or too hot regardless of guest preference.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, particularly the popular omelet bar, which receives consistent praise for its fresh, made-to-order options and the friendly staff preparing them. The breakfast generally offers a good variety, including waffles and pancakes, though some guests note that options can be limited, with certain items like bacon or turkey bacon often unavailable. While the food quality is appreciated, some reviews mention long lines and crowded seating during peak hours, and a few guests found the food to be lukewarm. The evening reception or happy hour is also a popular amenity, providing complimentary drinks, though the selection of snacks is often described as basic, consisting mainly of chips, pretzels, and vegetables. The hotel's restaurant and bar receive mixed reviews; some guests enjoy the food and lively atmosphere, especially during karaoke nights, while others find the menu pricey or note that the restaurant may be closed on certain days.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests, placing them within easy walking distance of numerous shops, diverse restaurants, and a nearby theater. This accessibility makes it a practical base for exploring the local area. While the hotel is well-situated for regional attractions like theme parks and beaches, guests should anticipate significant travel times, often an hour or more, to reach these destinations. Parking is a frequently discussed topic, with many guests expressing frustration over the additional daily fee, which can be substantial. Furthermore, the parking lot is often reported as limited, prone to filling up quickly, and not always perceived as secure. Some guests have resorted to parking off-site due to these challenges. The immediate neighborhood is generally considered quiet, though a few reviews mention occasional disturbances or concerns about the surrounding area.

Staff & Service
The staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting positive interactions with front desk, breakfast, and banquet teams. The check-in process is often described as fast and pleasant, contributing to a welcoming arrival. However, feedback on housekeeping and room service is a significant area of concern; many guests report that rooms are not cleaned daily, with service only provided after four or more nights, and requests for additional towels or toiletries are often slow to be fulfilled or sometimes not met at all. Maintenance issues, such as non-working air conditioning or plumbing problems, are frequently mentioned, with some guests noting slow response times or incomplete repairs. While many staff members are commended for their attentiveness, some reviews describe certain individuals as rude, unprofessional, or dismissive, particularly when handling complaints or specific requests like late check-outs or room changes, leading to frustrating experiences for guests.

Additional Information
Guests should be aware of several specific hotel policies that impact their stay, including the practice of not providing daily housekeeping unless the stay exceeds four nights. This means guests often need to proactively request fresh towels or other amenities from the front desk. The hotel also charges a daily parking fee, which can be a surprise for some. For those considering a longer-term relationship, the hotel offers rewards program benefits, with some guests noting advantages for members. A recurring theme is the significant noise from events held in the hotel's banquet halls, such as parties and karaoke, which can extend late into the night and disturb guests on multiple floors. Some reviews also raise security concerns, mentioning unsupervised children running through the hotel and instances of non-guests entering the premises. Additionally, there are warnings about individuals on-site attempting to sell vacation packages, which some guests perceive as a scam.