Best Western Westminster Inn

The hotel's most notable feature is its friendly and accommodating staff, who consistently go above and beyond to ensure a pleasant stay. This commitment to service, coupled with a clean and inviting pool area, creates a welcoming atmosphere. The hotel offers a budget-friendly option for travelers seeking value without compromising on essential comforts. It is particularly well-suited for families looking for amenities like a pool and complimentary breakfast, sightseers due to its convenient access to local attractions, and business travelers who appreciate the practical location and reliable service. While the exterior may appear dated, guests often find the interior rooms to be surprisingly updated and comfortable. To enhance your experience, consider utilizing the complimentary breakfast to start your day, and take advantage of the central location for easy access to nearby points of interest.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. A highlight for many is the clean and inviting outdoor pool, complemented by a hot tub that is generally well-maintained and warm, though some guests occasionally found it to be cold or non-functional. For recreation, a mini-golf putting area and a BBQ area are available, adding to the leisure options. Guests appreciate the in-room amenities such as a refrigerator, microwave, and coffee maker, which contribute to a more self-sufficient stay. While free Wi-Fi is provided, some guests reported inconsistent or slow internet speeds. A notable point for travelers with heavy luggage is the absence of an elevator, requiring guests to use stairs, which can be challenging for those on upper floors. Additionally, coin-operated laundry facilities are available for guest use.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with many guests praising the cleanliness of their rooms, noting the vinyl flooring and overall tidiness. However, a significant number of reviews highlight concerns, reporting issues such as dirty surfaces, mold in bathrooms, dusty air vents, and even instances of roaches. Room comfort also varies; while some guests found the beds to be very comfortable and conducive to a restful sleep, others described them as lumpy, squeaky, or too soft, leading to discomfort. Noise levels are a frequent complaint, with many guests experiencing disturbances from thin walls, road noise, and sounds from adjacent rooms or even the roof, impacting sleep quality. Bathrooms also received mixed reviews, with some noting low water pressure, inconsistent water temperature, and issues with shower heads.

Dining & Food Quality
The complimentary breakfast receives frequent mention, with most guests finding it to be a convenient and satisfactory start to the day, often described as "good" or "nice" with a "wide variety" of options. However, some guests found the offerings to be "basic" or "mediocre." The breakfast typically includes hot items such as scrambled eggs, sausage (with turkey options appreciated by some), and potatoes, alongside cold selections like cereal, yogurt, fruit, toast, and pastries. While the coffee is generally well-received, some found the decaf option unappealing. A few guests noted that the scrambled eggs could be watery or have an unusual flavor, and the waffles are pre-packaged rather than freshly made. The breakfast area itself is described as small, and the use of paper plates and plastic cutlery is common.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, offering easy freeway access and convenient proximity to a variety of attractions. It is frequently praised for being close to Disneyland (approximately 20-25 minutes away), various beaches like Seal Beach, and numerous shopping centers and restaurants. This makes it an ideal base for both leisure and business activities, providing a balance of being away from the immediate hustle of major theme parks while remaining easily accessible. While the immediate surroundings are considered safe by most, some guests noted a "dodgy area" feel or a "smell from the canal." Parking is available on-site and is complimentary, though some guests reported that spaces can be limited or tight, especially during peak hours, occasionally requiring parking in alternative areas.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, frequently described as "great," "friendly," "very helpful," and "accommodating." Guests highlight their professionalism, kindness, and attentiveness, noting that staff members are often seen smiling and greeting guests, creating a welcoming atmosphere. The check-in process is generally reported as quick and efficient, with some guests appreciating the flexibility for early check-ins. Staff are commended for their responsiveness to requests, such as providing extra towels or addressing maintenance issues promptly. While most experiences are positive, a few isolated incidents suggest some guests encountered difficulties with specific staff interactions or problem resolution, such as issues with room assignments or handling of unique situations. Overall, the dedication of the staff to providing excellent service is a recurring theme.

Additional Information
Guests should be aware that the hotel is an older property that, despite some interior updates, still shows signs of its age. A common policy noted by guests is that room cleaning service is typically provided every other day rather than daily, which some found inconvenient. While the hotel generally feels safe and secure, some guests reported issues with inconsistent water temperature in showers and occasional room key malfunctions. The hotel requires a deposit upon check-in, which some guests reported took an extended period to be refunded. For those traveling with pets, the hotel appears to have a pet-friendly policy, though specific details are not widely reviewed. Additionally, guests have mentioned ongoing construction noise in the surrounding area, which could impact the quietness of the stay.