Anaheim Majestic Garden Hotel

The hotel offers a unique and memorable experience, distinguished by its enchanting castle-like architecture and expansive garden grounds, complete with ponds and roaming ducks, creating a truly magical atmosphere. Its signature feature is the highly convenient and complimentary shuttle service to Disneyland, which guests consistently highlight as a major advantage, making park access effortless after a long day. The hotel's spacious rooms are also frequently praised, providing ample space for guests to relax. This makes it an ideal choice for families visiting the theme parks, as well as sightseers and couples looking for easy access to local attractions and a charming retreat. While many appreciate the overall charm and family-friendly amenities, some guests note the hotel's older aspects and suggest it could benefit from updates. To enhance your stay, guests are advised to take full advantage of the frequent shuttle service and explore the beautiful outdoor areas, which offer a peaceful escape.

Facilities & Amenities
Guests frequently comment on the range of amenities available, though feedback is mixed regarding their condition. The pool area is generally well-regarded, with many appreciating its size and the fact that it is heated, providing a good spot for relaxation after a day at the parks. However, the hot tub is often noted as being out of order or non-operational, which disappoints some guests. The hotel features a convenient deli and store on-site, which is praised for being well-stocked with essentials, snacks, and quick meal options, though some find the prices to be high. The arcade is a hit with children, offering entertainment, but a few reviews mention that some machines are broken. The elevators are a recurring point of concern, described as old, small, slow, and sometimes out of order, leading to inconveniences. Additionally, the Wi-Fi is frequently reported as being slow, with some guests noting that faster speeds require an additional fee. The coin-operated laundry facilities are available, though some guests found them to be less than ideal in terms of cleanliness.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed, with many expressing significant concerns. While some rooms are found clean and spacious, a substantial number report issues like dirty carpets, stains on bedding and walls, hair in bathtubs, and unpleasant odors such as mildew or sewage. Instances of pests, including cockroaches, are also mentioned, impacting guest experience. The general consensus is that rooms are outdated and require renovation, featuring worn furniture and peeling wallpaper. Bathroom facilities are a frequent complaint, often described as small, old, with poor drainage or inconsistent hot water. Regarding comfort, opinions on beds vary; some find them comfortable, but many report them as old, squeaky, or unsupportive. Noise can be an issue, with thin walls allowing sounds from neighbors or highway noise to penetrate. Additionally, the scarcity or poor placement of outlets for charging devices is a common inconvenience, and some guests experienced problems with the air conditioning units.

Dining & Food Quality
Guest experiences with the hotel's dining options are varied. The breakfast buffet receives mixed reviews; while some guests find it good with plenty of options, many describe it as mediocre, overpriced, or lacking variety, with comments about bland food. The American-style restaurant or bistro also garners mixed feedback, with some finding the food tasty and convenient, while others deem it mediocre, overpriced, or of low quality, likening it to pre-packaged meals. In contrast, the on-site Japanese restaurant (Hanagi) is consistently praised for its good food quality and excellent service, standing out as a highlight for many. The bar area is noted as a pleasant space, but several guests express disappointment with its limited operating hours, often closing too early for those returning late from the parks. Additionally, the coffee available, particularly from machines, is frequently described as overpriced and of poor quality. Some guests also note the absence or limited availability of room service.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for guests visiting Disneyland, being very close to the parks. Many appreciate the ability to see the fireworks from the hotel property. The complimentary shuttle service to Disneyland is overwhelmingly praised as a significant convenience, with guests noting its frequency and efficiency, making park access effortless and saving on parking costs at the park. However, some guests report issues with the shuttle, including occasional inconsistencies in timing, crowded buses during peak hours, and unorganized boarding processes, leading to longer waits. Parking at the hotel is a recurring point of dissatisfaction, frequently described as expensive with hidden fees, tight spaces, and confusing systems, leading to frustration for many guests. While the hotel is well-situated for the convention center and offers easy access to major freeways, some guests note a lack of diverse dining or shopping options within immediate walking distance outside the hotel.

Staff & Service
Guest feedback on staff and service is highly polarized. Many guests commend the staff for being friendly, helpful, and attentive, particularly highlighting the shuttle drivers for their kindness and efficiency. However, a significant number of reviews describe the front desk staff as rude, unhelpful, annoyed, or dismissive, leading to frustrating interactions. The check-in and check-out process receives mixed comments; some appreciate early check-in options and quick service, while others report long waits, unaccommodating staff, and issues with deposits. Housekeeping is a major point of dissatisfaction, as rooms are typically not serviced daily, but only every three days or upon request, which guests often find is not fulfilled. This results in uncleaned rooms, unemptied trash, and a lack of fresh towels or coffee replenishment. Interactions with management are frequently reported as negative, with guests describing managers as unhelpful, making excuses, failing to return calls, and not adequately resolving issues such as room cleanliness, pest problems, or parking disputes.

Additional Information
Guests should be aware of several specific policies and features that impact their stay. A notable point is the deposit required at check-in, which some guests find to be high, and there are occasional reports of delays or issues with its refund process. A common complaint is the absence of a microwave in guest rooms, which many families find inconvenient for heating food. The hotel's policy of no daily room cleaning is frequently mentioned, with housekeeping services only provided every three days or upon specific request, which can be a point of frustration for guests expecting regular service. For families, the hotel offers unique and appreciated amenities such as story time and appearances by Princess Corinne, adding a magical touch to the experience. Issues with luggage carts are sometimes reported, including limited availability or the requirement of collateral for their use. Additionally, guests note that complimentary water bottles or coffee pods are not consistently provided in rooms, and sometimes incur extra charges.