The Yanné, Onsen Hotel

The hotel's signature feature is its unique Onsen experience, which draws many guests seeking relaxation and a therapeutic soak. This distinct amenity, often described as a highlight, makes the hotel memorable for couples on romantic getaways or families looking for a unique activity. Guests frequently commend the clean rooms, comfortable beds, and the generally friendly staff who contribute to a pleasant stay. While the hotel offers a serene escape with often great views, its location requires planning for transport to main attractions. It is well-suited for independent travelers comfortable with digital communication and those prioritizing a tranquil environment over bustling hotel services. To maximize your visit, ensure you book your onsen sessions in advance, and consider utilizing ride-sharing services or the hotel's shuttle for convenient travel to and from the main entertainment areas.

Facilities & Amenities
The hotel's primary draw is its Onsen, which offers a therapeutic and relaxing experience with various pools, including a unique Sakura pool and a nano bubble pool. Guests appreciate the option for private sessions, though appointments are required, and swimsuits must be worn. While many find the onsen enjoyable, some note the water can be lukewarm or the facility appears run down. Feedback on other amenities is mixed; the gym and pool are shared with other towers, leading to reports of them being small, noisy, crowded, or occasionally closed. Some guests also found the Wi-Fi speed to be slow. The lifts are frequently mentioned as being slow, causing delays. Rooms often include a kitchenette, but guests are advised that these typically lack essential items such as cutlery, plates, and spoons.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many describe the rooms as generally clean and well-maintained, highlighting the comfortable beds and high-quality linens that contribute to a restful sleep. The spacious rooms and often great views from balconies are also appreciated. However, a significant number of guests reported issues, including dusty rooms, dirty bed sheets, itchy bumps, or fungus. Concerns were also raised about sewage smell from toilets, dirty fridges, and filthy windows/sliding doors. Noise is a recurring problem, with many experiencing poor sound insulation from loud neighbors and corridor noise. Additionally, some rooms suffer from persistent aircon rattling noise or loud compressor/heater noise, and external construction noise can be disruptive. Minor room issues like wardrobe doors falling apart, toilet flush issues, or broken toilet bowls were also noted.

Dining & Food Quality
The hotel does not include breakfast with stays, though guests can receive a discount for a buffet breakfast at a nearby location, which some found to be "just okay." There are very limited food choices directly within or immediately around the hotel, with many guests noting the absence of an in-house restaurant or room service. This often necessitates traveling to the main Genting area for meals, which can be inconvenient. Some reviews specifically mentioned the quality of available Japanese food as "pathetic." On a positive note, guests frequently appreciate the complimentary snacks and minibar items provided in the rooms, as well as the availability of water dispensers in the corridors, offering some convenience for in-room refreshments.

Location & Accessibility
The hotel's location is a frequent topic of discussion, situated about 10-15 minutes drive from Genting's main attractions like the theme park and mall. Many guests describe it as "a bit far" or "out of the way," noting the winding, dark roads leading to the property can be challenging, especially at night. For transportation, Grab services are generally convenient and cost-effective, though some guests reported issues with cancellations for downhill trips. A shuttle bus service is also available hourly for a fee, providing an alternative. A significant point of concern is parking, which is not on-site. Guests must park at a separate building, typically Genting Ion Delemen, requiring a 10-15 minute walk to the hotel. This process is often described as "not convenient" or "troublesome," with poor signage making it difficult to navigate. While free, validation is required, and valet parking is available for an additional charge.

Staff & Service
The hotel staff generally receives high praise for their friendly, helpful, and attentive service. Many guests highlight the team's responsiveness, particularly through WhatsApp communication, which is used for most inquiries and requests, including check-in and check-out. While this digital approach is efficient for some, others found it impersonal or not ideal for a traditional hotel experience. The check-in/out process is often described as easy, though some guests experienced long waits during peak seasons, and a few noted the absence of front desk staff at certain times, relying solely on WhatsApp. There was an isolated report of a rude staff member regarding an early check-in fee, but overall, the service is consistently commended. Housekeeping and onsen staff are also frequently mentioned for their positive contributions to the guest experience.

Additional Information
Many guests noted that the property feels more like an apartment or condominium conversion rather than a full-service hotel, with facilities sometimes fragmented across multiple towers. This can lead to a less traditional hotel experience, with some guests finding it more suited for independent travelers. Ongoing construction works in the vicinity are a recurring theme, contributing to noise and occasionally impacting views. Guests also frequently mention the lack of clear signage to the hotel and within the complex, making navigation challenging, especially from the distant parking areas. The hotel's policy requires appointments for onsen use and mandates swimsuits, differing from traditional Japanese onsen etiquette.