Sunstar Hotel Grindelwald

The hotel's most striking feature is its unparalleled mountain views, particularly of the Eiger, which captivate guests from many rooms, balconies, and public areas. This makes it an ideal destination for sightseers and nature enthusiasts seeking breathtaking alpine scenery. Guests consistently praise the spacious rooms, the excellent breakfast offerings, and the inviting spa facilities. Couples will find the picturesque setting perfect for a romantic escape, while families can enjoy the various amenities, though some aspects might be less suited for young children. Skiers and hikers benefit from its convenient location near mountain access points. To fully immerse yourself in the experience, consider requesting a room with a direct mountain view, and be prepared for rooms without air conditioning, which may require opening windows for ventilation.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The spa area is frequently lauded as amazing, complete with a pool offering stunning views, and well-maintained sauna and steam rooms. However, some guests found the pool water to be too cool, and a notable absence of a jacuzzi or hot tub was a common point of disappointment. The lobby and bar area are described as spacious and cozy, featuring a welcoming fireplace that creates a pleasant atmosphere. A fitness center is available for guests, and free Wi-Fi is provided. For families, a children's playground is on-site. While the ski room is convenient, some found it to be small and unheated. The laundry room has also presented some availability challenges for guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as immaculate and spotless. Most guests find the rooms to be spacious and cozy, often featuring balconies that provide magnificent views. However, opinions on bed comfort are mixed; while some found them comfortable, others noted that the beds could be thin, old, or that pillows were flat and uncomfortable. A significant recurring issue is the lack of air conditioning, leading to rooms becoming uncomfortably hot, especially in warmer months. This often necessitates opening windows, which can introduce noise from outside or allow bugs to enter. Some older rooms, particularly suites, have been described as dated with worn carpeting and occasional musty smells. Minor issues like uncleaned cups or sinks were also reported.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise, with guests describing it as amazing, delicious, and offering a huge variety of food options. The omelet station and pancake machine are popular features, and the breakfast room provides stunning views. However, the breakfast area can become extremely crowded, especially when large tour groups are present, leading to long lines and tables not being cleared promptly. While the hotel features two sophisticated restaurants, some guests found them to be expensive with limited options for quick meals or children. Feedback on dinner quality is mixed; some found the cuisine outstanding, while others reported issues with overcooked or raw dishes, particularly with the half-board option. The absence of room service for food is also noted by some guests.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the area. It is situated directly opposite the Firstbahn gondola station, providing immediate access to mountain activities. A bus stop is conveniently located right in front of the hotel, offering easy transit to the Grindelwald Terminal and other parts of the town. Many guests appreciate the hotel's shuttle service to and from the train station, especially useful for those with luggage. The hotel's position also affords guests stunning views of the surrounding mountains, including the Eiger, from various points. While the location is highly praised for its accessibility to attractions and public transport, parking is available on-site but comes with an additional charge.

Staff & Service
The staff and service at the hotel receive predominantly positive feedback, with many guests highlighting the team's friendliness, helpfulness, and attentiveness. Guests frequently commend the professional and accommodating nature of the staff, from the reception to the restaurant and housekeeping teams. The check-in process is often described as quick and efficient, and the shuttle service to the train station is a highly appreciated convenience. However, some guests reported isolated incidents of rude staff behavior, particularly from certain bartenders or restaurant head waiters, and noted instances where staff appeared overstretched or uncoordinated. A few guests also experienced difficulties with a language barrier, needing to communicate in English despite being in a German-speaking region.

Additional Information
Guests should be aware of several specific hotel policies and features. The hotel maintains a pet-friendly policy, providing amenities like a blanket, bowl, and treats for canine companions. While the hotel offers a comfortable stay, it frequently hosts large tour groups, which can lead to crowded common areas, particularly during breakfast, and may affect service speed. Guests noted that slippers are not provided in rooms and must be purchased separately if desired for use in the spa or around the hotel. A unique point of concern for some guests involved the deposit and refund process, with one instance highlighting difficulties in receiving a timely refund for an accidental charge. For those traveling with electric vehicles, EV chargers are available in the hotel garage.