Hotel Zessa Orange County Airport, a DoubleTree by Hilton

The hotel offers a modern and recently renovated environment, providing a fresh and appealing atmosphere that guests frequently commend. Its signature feature is its commitment to exceptional staff service, which consistently receives high praise for being friendly, helpful, and accommodating. Guests also appreciate the hotel's overall cleanliness, spacious rooms, and comfortable beds. This makes it an ideal choice for business travelers seeking a well-equipped and supportive base, families looking for convenient access to local attractions, and sightseers exploring the area. To ensure a comfortable stay, guests should be aware of the daily parking fee and consider requesting a room away from the main highway to minimize potential noise.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience and comfort. The gym is well-regarded, described as upgraded, fantastic, and well-equipped, offering a good space for workouts. The pool and jacuzzi receive mixed feedback; some guests found them small and overcrowded, or noted they were under renovation during their stay, while others enjoyed the jacuzzi. Wi-Fi is available, though some guests experienced weak signals or connectivity issues. The elevators are a point of concern for several visitors, often described as slow and leading to long wait times. A coffee shop in the lobby and a 24-hour grab-and-go market are appreciated for quick access to beverages and snacks. Additionally, the hotel offers coworking spaces in the lobby, and amenities like ice machines and vending machines are available.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, with rooms frequently described as immaculate, very clean, and well-maintained. The beds are highlighted as exceptionally comfortable, ensuring a restful night's sleep, complemented by high-quality linens. Rooms are generally considered spacious and feature modern bathrooms. However, some guests reported issues such as stained carpets, hair on shower floors, dripping showers, peeling bathroom doors, or broken bathtub taps. While a coffee maker and fridge are typically provided, many guests noted the absence of a microwave and an electric kettle, which caused inconvenience. Noise levels are a mixed experience; some rooms are quiet, but others on the highway side or with connecting doors can experience significant street noise or sounds from adjacent rooms. The lack of exhaust fans in bathrooms was also mentioned.

Dining & Food Quality
The hotel features an on-site restaurant and bar that receive varied feedback. Most guests find the restaurant food to be good, with specific dishes like the burger and chicken sandwich receiving positive mentions, though some found the dining options to be expensive or service to be slow. Breakfast is generally not included in the room rate and is often perceived as costly for the value offered, despite some guests appreciating the variety. The coffee shop in the lobby and the 24-hour grab-and-go market are highly valued for their convenience and quality. The bar is noted for good drinks and a pleasant atmosphere, with some guests enjoying the glitter margaritas and the overall service.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy freeway access and placing guests conveniently close to various points of interest. It is particularly well-situated near John Wayne Airport, making it a practical choice for travelers. Guests appreciate its proximity to attractions such as Disneyland, UC Irvine, and South Coast Plaza, as well as numerous shopping and dining options, some within walking distance. Parking is available in a secured underground garage, which provides peace of mind for guests. However, the parking fee is consistently mentioned as being expensive and not included in the room rate, and some guests with larger vehicles found the garage challenging to navigate.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, and professional. Guests highlight their willingness to go above and beyond to ensure a pleasant stay, from providing warm welcomes and quick check-in processes to assisting with specific requests and resolving issues promptly. Many reviews commend individual staff members for their exceptional customer service, whether it's helping with group bookings, offering local recommendations, or addressing room concerns. The staff's dedication to making guests feel welcome and supported is a recurring theme, contributing significantly to a positive overall experience.

Additional Information
The hotel is notably pet-friendly, accommodating guests traveling with their animals, though finding suitable outdoor relief areas nearby can be a consideration. A signature welcome amenity is the provision of warm chocolate chip cookies upon arrival, a gesture widely appreciated by guests. The hotel offers a free shuttle service to and from the airport, and if the shuttle is unavailable, they often arrange for a Lyft ride. For convenience, there is a 24-hour grab-and-go market on-site. Some rooms feature connecting doors, which, while convenient for groups, can sometimes lead to increased noise transmission between rooms.