Tower Suites by Blue Orchid

The hotel offers a distinctive stay, particularly noted for its spacious, apartment-style rooms equipped with kitchenettes, making it a highly practical choice for longer visits. Its signature feature is an unparalleled location, directly opposite the Tower of London and mere steps from the Tower Hill tube station, providing exceptional convenience for exploring the city. This makes it an ideal fit for families seeking comfortable, self-sufficient accommodations, sightseers eager to access major landmarks, and business travelers valuing easy transport links and functional living spaces. Guests consistently praise the hotel's overall cleanliness and the attentive service provided by its staff. To maximize your experience, consider requesting a room on a higher floor for potentially stunning views, and be aware that while most find the beds comfortable, some guests have noted their firmness.

Facilities & Amenities
Guests frequently commend the hotel's comprehensive facilities, particularly the well-appointed kitchenettes found in many rooms. These include a washing machine, dryer, dishwasher, stovetop, fridge, coffee machine, kettle, and microwave, offering significant convenience for self-catering, though some guests noted a lack of sharp knives or sufficient dishware for larger groups. The hotel also provides a gym, described as mid-sized and adequately equipped, though it can get busy during peak morning hours. While most appreciate the Wi-Fi, a few found it inconsistent. Feedback on elevators is mixed, with some finding them slow or noisy, and requiring a card scan for floor access. Some guests experienced issues with the air conditioning not functioning effectively, leading to stuffy rooms and the need to open windows, which can introduce street noise.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious, large, and well-designed, providing ample living space, especially in the suite configurations. The bathrooms are noted for being generous in size, clean, and often featuring excellent walk-in showers. While many guests report comfortable beds and quality linens, a notable number found the mattresses to be quite firm, with some even describing them as hard, occasionally impacting sleep quality. Similarly, sofa beds are often mentioned as being less comfortable, particularly for adults. Noise levels receive mixed feedback; while some rooms are effectively soundproofed, others, especially those facing busy streets or railway tracks, can experience disturbances from outside, including traffic or train sounds.

Dining & Food Quality
The hotel's dining options are a highlight for many guests. The breakfast buffet is consistently praised for its quality, variety, and extensive selection, offering both English and continental choices. Guests appreciate the fresh products and the overall deliciousness of the morning meal, though some staying for longer periods noted the daily menu consistency could become monotonous. The on-site restaurant, particularly the Italian establishment, receives excellent reviews for its delicious food, with specific mentions of risotto, omelets, and pizza. The bar is also highly regarded for its elegant atmosphere, well-crafted cocktails, and the engaging service provided by the bartenders. Guests with food allergies found the staff attentive and accommodating, ensuring their dietary needs were met. Room service is also available and well-received.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within immediate proximity to key transport links and iconic landmarks. It is situated just steps away from the Tower Hill tube station and the DLR, providing effortless access to all parts of London, including direct connections to airports. Major attractions such as the Tower of London, Tower Bridge, and St. Katherine's Dock are within easy walking distance, making it ideal for sightseeing. Guests also appreciate the convenience of nearby bus stops directly in front of the hotel and the abundance of local restaurants and shops. While parking is available, guests should be aware that it can be expensive. The area is generally considered safe, offering a blend of historical charm and modern convenience.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their professionalism and willingness to go above and beyond to ensure a pleasant stay. The check-in process is often described as quick and efficient, with many guests delighted by unexpected room upgrades offered upon arrival. The concierge service is particularly commended for providing valuable local tips, assisting with luggage, and offering personalized recommendations. While housekeeping is generally praised for maintaining high standards of cleanliness, a few guests noted minor inconsistencies in daily replenishment or service. Overall, the staff's dedication to providing excellent customer care is a recurring theme, significantly enhancing the guest experience.

Additional Information
For guests planning an extended stay, the hotel's apartment-style rooms with full kitchen facilities are a notable advantage, though some minor kitchen supply gaps were occasionally reported. The hotel is also recognized as a suitable venue for corporate events and team-building activities, offering dedicated spaces with impressive views. Guests should be aware that some rooms, particularly on the 8th floor, may not have direct elevator access, requiring a short walk or additional elevator transfer. While the hotel generally maintains good security measures, one review mentioned an isolated incident of unauthorized individuals gaining access to guest floors. Some guests also reported minor issues with invoicing accuracy. The hotel's policy regarding flexible cancellations for unforeseen circumstances received mixed feedback, with some loyal guests expressing disappointment over a lack of leniency in specific situations.