Nishitetsu Inn Shinjuku

This hotel is a popular choice for its quiet yet central location in Shinjuku, making it an excellent base for exploring Tokyo. Its signature feature is its strategic position, offering easy access to public transport while being slightly removed from the area's most bustling nightlife, ensuring a more peaceful stay. Guests frequently commend the hotel's overall cleanliness, the helpfulness of its staff, and the comfortable accommodations, despite the typically compact room sizes found in Tokyo. It is particularly well-suited for solo travelers and business travelers seeking efficiency and convenience, as well as sightseers and couples who appreciate a quiet retreat after a day of urban exploration. To enhance your visit, consider utilizing the convenient luggage lockers for early arrivals or late departures, and be prepared for the efficient self-check-in and check-out process.

Facilities & Amenities
Guests find the hotel well-equipped with practical amenities that enhance their stay. The availability of free luggage lockers in the lobby is highly appreciated, allowing guests to store their bags securely before check-in or after check-out, facilitating hassle-free exploration. For longer stays, the self-laundry facilities, including washing and drying machines, are a significant convenience. Additionally, microwaves and vending machines are available, providing options for quick meals and refreshments. A coffee shop on the main floor offers a convenient spot for coffee and pastries, though some note the coffee is not barista-made. While the elevators are functional, some guests have described them as quite fast. Wi-Fi is generally available, though a few guests reported connectivity issues in their rooms.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. Room sizes are consistently noted as compact or small, which is typical for accommodations in Tokyo, but guests often find the space efficiently utilized. While many guests report comfortable beds ensuring a good night's sleep, some found the mattresses to be quite firm or even "hard as a rock," and pillows were occasionally described as unusual or too firm. The bathrooms are generally clean, though some guests reported issues such as a sewage smell, clogged ventilation, or minor dirt/mold on the tub, and the sink sometimes protrudes into the shower area. Despite these minor points, rooms are typically quiet, and amenities like an air purifier, ample power outlets, and a night robe contribute to guest comfort.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast, primarily Japanese style, is described by many as tasty, rich, and offering good options, with some guests finding it excellent. However, some guests found the breakfast to be repetitive over multiple days, and options for vegetarians or those preferring Western-style choices like toast or pancakes were noted as limited. A few reviews mentioned concerns about the food being cold under heat lamps or issues with hygiene regarding crockery and fresh vegetables. There is a restaurant in the basement, which some guests found delicious, while others suggested it needed better cleaning. The cafe on the main floor is a convenient spot for coffee and pastries, though the coffee is not barista-made.

Location & Accessibility
The hotel boasts an excellent location, striking a balance between accessibility and tranquility. It is just a short 2-5 minute walk from Nishi-Shinjuku station, providing easy access to the subway network. While Shinjuku station is a 10-15 minute walk, some guests found the routes challenging due to large overpasses or confusing subterranean networks, though alternative street-level paths exist. The hotel is situated in a relatively quiet neighborhood, away from the intense nightlife of Kabukicho, yet remains within walking distance of Shinjuku's main attractions and the Metropolitan Government Building. Guests appreciate the convenience of nearby convenience stores (7-11, Family Mart) and a McDonald's directly across the street, along with numerous other restaurants and eateries in the vicinity. Access from Narita Airport via the limousine bus to the nearby Hilton, followed by a short walk, is also a convenient option.

Staff & Service
The hotel staff consistently receive high praise for their helpfulness and friendly demeanor. Guests frequently highlight their attentiveness and willingness to assist with various requests, from providing extra towels to arranging taxi bookings. The check-in and check-out process is noted as quick and efficient, often utilizing self-service machines with staff readily available to provide assistance and guidance, especially for international guests. While housekeeping is generally good, some guests noted that rooms are cleaned on alternate days, and a few reported minor missed spots. Staff are able to communicate effectively, often using translators to bridge language barriers, ensuring a smooth experience for foreign visitors. The overall impression is one of dedicated service, contributing significantly to a positive stay.

Additional Information
Guests should be aware that the hotel provides amenities such as toiletries at the lobby for guests to pick up as needed, rather than in the rooms, which is a common practice in some Japanese hotels. A thoughtful touch is the availability of free umbrella rentals, particularly useful given Tokyo's weather. While the hotel generally maintains high standards of cleanliness, some guests noted that room cleaning occurs on alternate days. For those who may have accidentally booked a smoking room, it's advisable to clarify this preference during booking, as room changes may not always be possible due to availability. The hotel also offers self-service laundry facilities with coin-operated machines, which is a valuable amenity for travelers.