Holiday Inn & Suites Monterey Park - Los Angeles By Ihg

This modern hotel stands out for its new construction and consistently praised cleanliness, offering guests a fresh and inviting atmosphere. Its signature feature is the provision of spacious rooms and suites, making it an excellent choice for various travelers. The hotel is particularly well-suited for families seeking comfortable accommodations with ample space, including sofa beds and cribs, and for business travelers who appreciate the convenient location and secure parking. Leisure travelers and sightseers will also find it appealing due to its proximity to numerous dining and shopping options. To ensure a smooth stay, guests should be aware that while rooms are generally well-appointed, some amenities like microwaves or complimentary water might not be standard, and it's advisable to clarify housekeeping policies upon arrival, as daily service is not always automatic.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. A well-equipped fitness center with new machines is available for workouts, though some guests noted an initial strong smell from new carpeting. While a pool is present, it is often reported as unheated, and some guests expressed a desire for a jacuzzi. Guests appreciate the availability of an ice dispenser and a water dispenser providing both cold and hot water in the hallways. Suites feature a kitchenette, though it typically lacks utensils or crockery. The hotel also provides free Wi-Fi, though its signal strength can be inconsistent in some rooms. A convenient snack store is located in the lobby, and secure underground parking is available, though it comes with a daily fee. Some guests noted the absence of EV charging stations.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as immaculate and well-maintained. The spacious rooms are a highlight, often exceeding expectations and providing ample space for relaxation. Comfortable beds with soft linens are frequently praised, ensuring a restful night's sleep. However, feedback on noise levels is mixed; some guests experienced disturbances from footsteps above, adjacent rooms, or street noise, indicating potential issues with soundproofing. The bathrooms are generally clean and spacious, with some rooms featuring a bidet, but water pressure in the showers is a common point of concern, often described as weak or too low. While coffee makers are provided, some rooms lack microwaves or complimentary drinking water. A few guests reported issues with air conditioning noise, a lit-up thermostat, or difficulty controlling room temperature. Isolated incidents of stained towels, ants, or unusual room odors were also mentioned.

Dining & Food Quality
Feedback on the hotel's dining options is quite varied. The breakfast receives mixed reviews, with many guests finding the selection limited, describing items like eggs as "powdered" or "under-cooked," and noting a lack of variety. Some guests felt the breakfast was not worth the cost, while others found it sufficient. The on-site restaurant and bar offer a limited menu, but the food quality is generally considered good, with some guests enjoying the bar food and happy hour deals. However, some experiences with restaurant service were negative, including long waits or staff disinterest. Guests frequently noted the absence of complimentary coffee in the lobby, and room service is not available, requiring guests to visit the bar or restaurant for food and beverages.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it a significant draw for guests. It offers easy freeway access, particularly to I-10, and is situated near a wide array of restaurants, supermarkets, and shopping options, many within walking distance. Guests appreciate the proximity to an AMC Theatres and various Asian eateries. While the area is generally perceived as safe, some guests noted the presence of loiterers near the entrance. Parking is a frequently discussed topic; the hotel provides secure, gated underground parking, which is appreciated for safety, but it comes with a daily fee that some guests found expensive or inconvenient, especially requiring a key card for entry before check-in. The location also offers reasonable driving access to Downtown LA and LAX.

Staff & Service
Guest experiences with staff and service are notably mixed. Many guests commend the staff as friendly, helpful, professional, and accommodating, highlighting their attentiveness and willingness to assist with requests. The check-in process is often described as easy and efficient, though some guests reported issues such as long waits, reservations not being found, or rooms not being ready upon arrival, even for early check-ins. Housekeeping service is a significant point of contention; while some guests praised daily service, many others reported a lack of regular cleaning, requiring daily calls for fresh towels or trash removal, and some were even directed to dispose of their own trash. Instances of staff being perceived as "unwelcoming," "disinterested," or "rude" were also mentioned, particularly regarding specific customer service interactions or the handling of room issues.

Additional Information
Guests should be aware of certain hotel policies and features that impact their stay. A security deposit of $200 is typically required upon check-in, which some guests found unexpectedly high. For rewards program benefits, members may receive perks like early check-in or late check-out, though these are not always automatically offered. The hotel's housekeeping policy can be inconsistent, often requiring guests to specifically request service daily, which has led to frustration for some. While suites include a kitchenette, they generally do not come equipped with cutlery or crockery. Some guests noted issues with soundproofing, reporting noise from adjacent rooms or above. Additionally, the hotel's laundry facilities were reported as broken by some guests, and in-room televisions occasionally had functionality issues.