Hilton Garden Inn London Heathrow Terminal 2 and 3

This hotel is highly regarded for its exceptional convenience and direct access to Heathrow Terminals 2 and 3, making it an ideal choice for transit travelers and those with early morning flights. Its signature feature is the rooftop bar, offering captivating views of the runways, providing a unique and relaxing experience. Guests consistently praise the hotel's remarkable soundproofing, ensuring a peaceful stay despite its airport location. The comfortable accommodations and generally attentive staff also contribute to a positive experience. For families, the spacious rooms are a plus, while couples can enjoy the unique ambiance of the rooftop bar. To enhance your stay, consider requesting a room with a runway view and be aware that while the hotel is very close to Terminal 2, the walk to Terminal 3 can be longer than expected.

Facilities & Amenities
Guests appreciate the range of facilities available, particularly the popular Runway Bar on the 14th floor, which offers stunning views of the airport operations and is a favorite spot for unwinding. The hotel also features a well-equipped fitness center, including a Peloton bike, allowing guests to maintain their routines. Rooms are generally outfitted with a safe, tea kettle, and a mini-fridge, though some guests noted the fridge was empty and lacked complimentary bottled water. For added convenience, there are on-site washing machines and dryers, which are coin-operated, and guests found the free Wi-Fi reliable. The presence of ice machines and vending machines further contributes to guest comfort.

Cleanliness & Room Comfort
The hotel rooms are consistently described as clean and comfortable, providing a restful environment. Many guests highlight the comfortable beds and quality bedding, ensuring a good night's sleep, though some found the mattresses to be on the firmer side. A standout feature is the excellent soundproofing, which effectively blocks out airport noise, surprising many given the hotel's proximity to the runways. Rooms are generally spacious with decent showers and ample counter space in the bathrooms, though some noted issues with shower drainage or limescale. While most found the air conditioning effective, a few experienced issues with rooms not cooling sufficiently. The presence of blackout shades is also appreciated for ensuring a dark sleeping environment.

Dining & Food Quality
The hotel offers several dining options, with the Apron Restaurant receiving positive feedback for its dinner service, featuring dishes like butter chicken, fish and chips, and pizza, often described as tasty and well-prepared for an airport hotel. The Runway Bar also serves food, including tapas, which guests found enjoyable. However, feedback on the breakfast buffet is mixed; while some found it generous and varied, many guests expressed disappointment with the limited selection and quality, describing it as a "sad assortment" lacking basic items. Room service is available and generally praised for its prompt delivery and delicious options, particularly pizzas.

Location & Accessibility
The hotel's central location is its primary advantage, offering unparalleled direct access to Heathrow Terminals 2 and 3. Guests can easily walk to Terminal 2 in minutes, and while the walk to Terminal 3 is longer (around 10-15 minutes), it is still manageable and often preferred over shuttle services. The hotel's proximity to the Underground station provides convenient access to central London. While the location is highly praised, some guests found the signage from the terminals confusing, making the initial approach to the hotel challenging, especially from Terminal 3. Parking is available in the airport's short-stay car parks, but it is noted as being expensive, leading some guests to keep airport luggage trolleys overnight in their rooms.

Staff & Service
The hotel's staff consistently receives high praise for their friendly and attentive service. Guests frequently highlight the helpful and professional demeanor of the reception team, who are often commended for their efficiency during quick check-ins and their willingness to assist with various requests, such as room changes or providing directions. Many reviews mention specific instances of staff going above and beyond, offering assistance with luggage, airport services for guests with mobility issues, or resolving booking discrepancies. While the majority of feedback is positive, a few guests reported less satisfactory experiences regarding compensation for room issues or perceived rudeness during interactions, particularly concerning early check-in fees.

Additional Information
Guests should be aware that the hotel charges an early check-in fee if rooms are requested before the standard check-in time, a policy that some found unexpected. A recurring point of feedback is the absence of complimentary bottled water in the rooms, with guests often needing to purchase water. The hotel offers on-site laundry facilities, including washing machines and dryers, which are convenient for longer stays. While rooms are generally well-equipped, some guests noted that the in-room televisions do not support streaming apps like Netflix, limiting entertainment options. The hotel also provides luggage trolleys for guest use, which can be taken directly to rooms for added convenience.