Hotel du Vin Exeter

This hotel, a beautifully converted historic building that was once an eye hospital, offers a unique blend of character and modern comfort, making it a memorable stay for guests. Its signature feature is its tranquil ambiance despite a central location, complemented by a charming garden and pool area. The hotel is particularly well-suited for couples seeking a romantic getaway, sightseers exploring the city, and dog owners due to its genuinely welcoming pet policy. Guests consistently praise the friendly staff, the cleanliness of the rooms, and the excellent breakfast. To enhance your experience, it is highly recommended to book parking in advance due to limited on-site spaces, and consider requesting a room away from the main road for a quieter stay.

Facilities & Amenities
The hotel provides a range of facilities designed for relaxation and convenience. A notable feature is the outdoor pool, which often includes an indoor hydro pool section, offering a pleasant swimming experience, though some guests have found the water temperature to be on the cooler side or noted periods of closure for refurbishment. The spa offers a variety of treatments, including massages and facials, which many guests describe as exceptional and relaxing, despite some wishing for additional amenities like a sauna or steam room. The hotel also features inviting bar and lounge areas, providing comfortable spaces for socializing, though these can sometimes become busy. A library area offers a cozy retreat. While most facilities are well-maintained, some guests have reported the lift being out of order.

Cleanliness & Room Comfort
Guests generally find the rooms to be immaculate, clean, and beautifully decorated, often with a blend of modern and traditional styles. The comfortable beds and high-quality linens are frequently highlighted, ensuring a restful night's sleep. While many rooms are described as spacious, some "cosy" or "deluxe" rooms have been noted as small or cramped, with limited wardrobe or storage space. Bathrooms receive mixed feedback; some are large and well-appointed with rainfall showers and luxurious toiletries, while others are described as very small, with awkward shower-over-bath designs, or occasional drain smells. Noise levels vary, with some rooms experiencing traffic noise or door slamming, particularly those facing the main road or on lower floors, while others are quiet. Issues with air conditioning or heating effectiveness have also been reported by a few guests.

Dining & Food Quality
The breakfast consistently receives high praise, described as excellent, amazing, and delicious, with a wide selection of continental buffet items and freshly cooked-to-order options like full English, eggs Benedict, and French toast. Guests appreciate the fresh ingredients and attentive service during breakfast. Feedback on the restaurant and bistro is more varied; many guests enjoy delicious, high-quality meals, often highlighting the tasting menu as good value and the dining room's beautiful ambiance. However, some found the food to be underwhelming, lacking seasoning, or overpriced for the quality, with occasional issues like cold dishes or slow service. The afternoon tea is also a popular offering, noted for its quality and generous portions. Room service and bar food are available and generally well-received.

Location & Accessibility
The hotel boasts an excellent central location, making it ideal for exploring Exeter. Guests appreciate being within easy walking distance of the city center, Exeter Cathedral, various shopping areas, restaurants, and bars. The picturesque Exeter Quayside is also just a short stroll away. The hotel's position allows for easy driving access to and from major roads. However, parking is a significant point of discussion. The on-site parking is very limited and must be pre-booked and paid for, often at a premium. Guests frequently mention the challenge of securing a space and the need to use nearby public car parks, which can also be expensive or full, especially during busy periods.

Staff & Service
The staff at this hotel consistently receive glowing reviews for their friendliness, helpfulness, and attentiveness. Many guests describe them as professional, courteous, and going "above and beyond" to ensure a pleasant stay. The reception team is frequently praised for their warm welcome, efficient quick check-in process, and assistance with queries or arrangements. While most interactions are positive, some isolated instances of slow service or understaffing have been noted in the restaurant and bar, particularly during peak times or events. Housekeeping is also commended for maintaining high standards of cleanliness. The hotel's dog-friendly service and overall family-friendly service are highlighted as particularly accommodating and welcoming.

Additional Information
The hotel is housed within a charming historic building, a former eye hospital, which contributes to its unique character and design. It maintains a very dog-friendly policy, providing amenities such as bowls, beds, and treats, though guests should be aware of potential extra charges and that dogs are not permitted in the main restaurant. The hotel offers various spa packages, including a popular Twilight Spa option, which are highly recommended for a relaxing experience. Guests appreciate the high-quality L'Occitane products provided in the rooms. The hotel's garden area is a tranquil oasis, perfect for unwinding. While on-site parking policy requires pre-booking and payment, an eco option is available for guests to decline daily room cleaning in exchange for vouchers.