Best Western Grandma's Feather Bed

This charming hotel, a converted house with a distinct bed and breakfast feel, offers a unique and memorable stay in Juneau. Guests consistently praise its exceptional staff friendliness and accommodating service, along with the comfortable rooms featuring spacious jetted tubs. The complimentary hearty breakfast and convenient shuttle service to the airport and downtown are also frequently highlighted as major advantages. This makes the hotel an ideal choice for leisure travelers seeking a cozy, home-like atmosphere, couples looking for a romantic getaway with relaxing amenities, and business travelers who appreciate efficient transport and a comfortable base. To ensure a smooth experience, guests with heavy luggage or mobility concerns should consider requesting a ground-floor room, as there is no elevator. Additionally, planning your downtown shuttle trips in advance is advisable to align with the hotel's schedule.

Facilities & Amenities
Guests find the hotel's facilities to be well-maintained and convenient, contributing to a pleasant stay. A significant point for many is the absence of an elevator, which means guests with heavy luggage or those with mobility challenges should be aware that stairs are the only access to upper floors. This can impact the ease of moving around the property. The hotel provides thoughtful and welcoming touches, such as free fresh baked cookies that are consistently available, adding to the cozy and home-like atmosphere. While the hotel does not offer on-site laundry facilities, guests appreciate that a convenient alternative is located just a minute away, making it easy to manage personal needs during longer stays. Additionally, the hotel promotes sustainability by providing a water bottle refill station near the front desk, encouraging guests to reduce plastic waste.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests frequently describing rooms as pristine and well-maintained, contributing to a very comfortable stay. Many guests highlight the large and spacious rooms, which offer ample space for relaxation. A standout feature for numerous visitors is the presence of jetted tubs or Jacuzzi tubs in the rooms, providing a luxurious and relaxing experience, especially after a day of exploring. Most guests find the beds comfortable, ensuring a restful night's sleep, though some have reported issues with softness or firmness. While the hotel is generally quiet, some guests have noted occasional noise from the lobby or from rooms above, which can be a minor disturbance. Convenient in-room amenities such as a refrigerator, microwave, and Keurig coffee maker are also appreciated, along with upscale toiletries that add a touch of luxury. Some rooms also feature a decorative fireplace, enhancing the charming ambiance.

Dining & Food Quality
The hotel's dining experience, particularly the complimentary breakfast, is a significant highlight for most guests. The breakfast quality is consistently praised, often described as hearty, delicious, and excellent, with many appreciating the made-to-order options like omelets and pancakes. Guests value the convenience of having breakfast delivered directly to their room at a pre-scheduled time, though some found the pre-ordering process a bit restrictive or the to-go packaging less ideal. While dinner is available at the hotel, feedback is mixed; some guests enjoy the food, but others note a limited pre-order menu and the absence of a liquor license, which can impact the dining atmosphere. Some guests also mentioned feeling pressured to pre-order for the next day. Despite these minor points, the overall consensus is that the breakfast is a strong positive, with some guests even receiving breakfast to-go bags for early departures.

Location & Accessibility
The hotel's location is highly convenient, especially due to its close proximity to the airport, making it an excellent choice for travelers with early or late flights. A major advantage frequently highlighted by guests is the comprehensive free shuttle service, which operates 24/7 for airport transfers and offers scheduled trips to downtown Juneau and the ferry terminal. This service is particularly valuable given that Juneau's taxi and rideshare options can be limited and expensive. While the hotel is very close to the airport, it is situated a bit further from downtown, typically a 10-15 minute drive, which some guests note requires reliance on the shuttle or personal transportation. However, the availability of a city bus line directly outside the hotel provides an additional, affordable public transport option for exploring the area, including attractions like Mendenhall Glacier.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, consistently described as a major highlight of the guest experience. Guests frequently praise the friendliness and helpfulness of the team, noting their attentiveness and willingness to go above and beyond to accommodate requests. Many reviews commend the professionalism and welcoming demeanor of the front desk staff, who create a positive first impression. The accommodating nature of the staff is evident in various situations, from assisting with luggage to providing early breakfast options for departing guests. Housekeeping service is also highly regarded, with guests noting the excellent job done in maintaining the cleanliness and comfort of the rooms. Overall, the dedicated and caring staff contribute significantly to the hotel's cozy, home-like atmosphere, making guests feel valued and well-cared for throughout their stay.