Frontier Suites Hotel in Juneau

The hotel's signature feature is its offering of spacious suites equipped with full kitchens, providing guests with ample living space and the convenience of self-catering. This makes it an ideal choice for families and long-term travelers who appreciate the ability to prepare their own meals and spread out comfortably. It is also highly suitable for travelers seeking airport proximity due to its convenient location and dedicated shuttle service, making it perfect for those with early flights or layovers. While many guests consistently praise the generous room size and the utility of the kitchen facilities, feedback on overall cleanliness and maintenance is notably mixed. To enhance your stay, it is advisable to confirm your specific room type upon booking, as some guests experienced discrepancies, and be prepared for potential delays with the shuttle service, especially during peak times. Additionally, consider bringing basic kitchen supplies as some units may be sparsely stocked.

Facilities & Amenities
A standout feature for many guests is the inclusion of a full kitchen or kitchenette in the suites, often equipped with a full-size refrigerator, stove, oven, and microwave, allowing for convenient meal preparation. However, some guests noted that these kitchens were poorly stocked, lacking essential items like dishes, utensils, paper towels, or dish soap. The hotel provides a shuttle service to both the airport and the ferry terminal, which is highly appreciated for its convenience, though some guests reported significant wait times or unreliability. Wi-Fi is generally available and functional. While some rooms feature a jacuzzi tub, several reviews indicated issues with their cleanliness or functionality. Parking can be tight and crowded, with a confusing layout, and the elevator has been reported as out of service at times. A unique amenity mentioned is a fish freezer, useful for travelers. A laundry room is available, but the washer may not wring clothes effectively.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably varied. Many guests found their spacious rooms to be clean and quiet, appreciating the ample space. However, a significant number of reviews highlighted issues such as dirty rooms, including stained linens, hair in bathrooms, dust on surfaces, and unvacuumed floors. Bathrooms specifically received complaints regarding cleanliness, with dirty tubs and toilets. The overall room condition is often described as outdated and worn, with reports of non-working appliances, broken blinds, and missing in-room amenities. Bed comfort is also mixed; while some found beds comfortable, others described them as too soft, worn out, or like sleeping on concrete. Noise levels from outside, including parking lot traffic, airport sounds, and nearby businesses, were a concern for some, despite others finding the rooms quiet. A recurring issue is the temperature control, with many rooms reported as bizarrely hot due to a lack of effective air conditioning, necessitating open windows which then introduced outside noise and smells.

Dining & Food Quality
The hotel's dining options receive mixed reviews. An on-site restaurant is available, with some guests praising its food quality, including mentions of good Thai or Filipino cuisine. However, a common complaint is that the restaurant's hours are unreliable or that it is frequently closed, making it difficult for guests to utilize. Breakfast is generally not provided by the hotel, leading guests to seek options elsewhere. The presence of a Dominos pizza outlet within the same complex is noted as a convenient nearby dining option for quick meals. Beyond the immediate vicinity, guests mention other nearby restaurants and a cafe, suggesting that while on-site dining can be inconsistent, alternative food choices are accessible within a short distance, though some may require a drive.

Location & Accessibility
The hotel's location is a significant advantage for many, primarily due to its close airport proximity, often within walking distance. This makes it exceptionally convenient for travelers with early flights or late arrivals. The hotel also offers a shuttle service to both the airport and the ferry terminal, further enhancing accessibility. For those relying on public transport, bus stops are conveniently located nearby, providing easy access to various parts of the city, including shopping centers and attractions like Mendenhall Glacier. While the immediate area offers some amenities like grocery stores and restaurants, downtown Juneau is typically a taxi or bus ride away. Parking at the hotel is frequently described as tight, crowded, and at times, confusing in its layout, which can be a challenge for guests with vehicles. Some guests also noted concerns about the general atmosphere of the surrounding area, though the hotel itself is generally considered safe.

Staff & Service
Feedback on staff and service is highly varied, ranging from very positive to significantly negative. Many guests commend the friendly staff for their helpful service, attentiveness, and willingness to accommodate requests, particularly highlighting the shuttle drivers and some front desk agents. They appreciate quick responses to issues like TV setup. However, a considerable number of reviews describe staff as rude, unhelpful, or unprofessional, leading to frustrating experiences. The check-in process is frequently cited as problematic, with reports of long wait times, incorrect room assignments, or staff appearing overwhelmed. Housekeeping is a recurring point of contention; many guests reported non-existent or inconsistent service, often having to request basic supplies like towels or toilet paper from the front desk. Communication regarding the shuttle service also received mixed feedback, with some guests experiencing unreliability or delays despite staff assurances. Overall, while some staff members are praised for their dedication, inconsistencies in service quality are a notable theme.

Additional Information
This hotel presents several unique aspects and policies that guests should be aware of. It maintains a pet-friendly policy, accommodating travelers with animals. A common theme in reviews is the outdated decor and general wear of the property, with many guests suggesting it is in need of significant renovation or updating. Despite its age, some find it adequately maintained. The hotel operates with a no daily maid service policy for longer stays, which some guests found unexpected, likening it more to an Airbnb model where rooms are not serviced regularly. This means guests often need to proactively request fresh towels or other necessities. The confusing building layout, with multiple structures connected by open skybridges, can make navigating to rooms challenging for new arrivals. Additionally, some guests reported noise from surrounding businesses or industrial activities, particularly in the early morning hours, which could impact sleep quality.