Centurion Hotel Ueno

This hotel is highly regarded for its prime location, offering unparalleled access to Ueno Park, major train stations, and a vibrant array of shops and restaurants. While the compact room sizes are a consistent point of feedback, guests often find the accommodations functional for short stays, especially those prioritizing convenience over expansive space. The staff generally receives praise for their helpfulness and friendly demeanor, contributing positively to the guest experience. However, some guests have noted mixed experiences regarding room cleanliness and noise levels, particularly from the surrounding nightlife. The hotel is an excellent fit for sightseers, solo travelers, and budget-conscious visitors who value accessibility. For families, the location is convenient, but the adult-oriented atmosphere of the immediate area at night should be considered. To maximize comfort, guests are advised to manage expectations regarding room dimensions and inquire about rooms in renovated sections if available.

Facilities & Amenities
Guests appreciate the practical amenities provided, which help optimize the compact spaces. Rooms often include a bidet toilet and a range of complimentary amenities such as toothbrushes, body wash, and shampoo. Many rooms are designed with clever storage solutions like shelves, collapsible tables, and folding chairs to make the most of the available area. For convenience, the hotel offers ice machines and vending machines on various floors, along with a coin laundry facility. A significant advantage highlighted by many is the complimentary luggage deposit service, allowing guests to store bags before check-in and after check-out. Some unique offerings include a matcha-making experience and a kids' area, adding to the family-friendly appeal. Free Wi-Fi is consistently available, ensuring guests stay connected.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests report their rooms to be acceptably clean, with some noting the presence of a heated toilet and well-maintained bathrooms. However, a notable number of reviews mention issues such as stained sheets, dirty carpets, peeling wallpaper, and a general sense of the rooms being outdated or in need of refurbishment. The room size is frequently described as very small, making it challenging to open luggage, especially for multiple occupants. Noise levels are a recurring concern, with guests reporting disturbances from neighboring rooms, street activity, sirens, and nearby nightlife, indicating less than ideal soundproofing. While some found the beds comfortable, others experienced uncomfortable beds or duvets that were too narrow.

Dining & Food Quality
The hotel does not consistently offer breakfast, which has been a point of confusion for some guests who booked packages including it. However, the surrounding area is abundant with restaurants and dining options, catering to diverse tastes. Guests frequently highlight the convenience of a supermarket located next door and a Family Mart directly on the ground floor, providing easy access to snacks, drinks, and quick meals. While the hotel may have a coffee machine available, it is typically for a fee, and complimentary in-room coffee or tea is generally not provided. The proximity to numerous eateries ensures that guests have ample choices for their meals throughout the day.

Location & Accessibility
The hotel's central location is its most praised attribute, offering exceptional convenience for exploring Tokyo. It is situated just a few minutes' walk from the main train station (Ueno Station), providing access to JR lines and the Keisei Skyliner for direct airport transfers. Multiple subway lines, including the Ueno Hirokoji Station (Ginza line), are also within a short walk. Guests appreciate being steps away from Ueno Park, the Donki store, and numerous grocery stores and convenience stores. The vibrant Ameyoko market, known for its food and shopping, is also easily accessible. This strategic position makes the hotel an ideal base for public transportation and exploring major attractions.

Staff & Service
The staff at the hotel generally receives high praise for their friendly and helpful demeanor. Guests frequently commend their courteous approach and willingness to assist with various requests. The quick check-in process is often highlighted, contributing to a smooth arrival experience. Many appreciate the attentive service, including the efficient luggage deposit service and the staff's readiness to provide escalator assistance for guests with heavy bags. The presence of English-speaking staff is a significant advantage for international visitors, facilitating clear communication. While most interactions are positive, a few guests reported issues with booking discrepancies or perceived unhelpfulness in specific situations, though these appear to be isolated incidents.

Additional Information
Guests should be aware that the hotel operates with a multi-building layout, with some rooms located in an "annex" building across the street from the main reception, which can be inconvenient for luggage. There have been instances of booking complexities regarding occupancy rules and room type allocation, particularly concerning sofa beds or the number of guests, sometimes leading to unexpected additional charges upon arrival. The hotel generally does not provide complimentary beverages like tea or coffee in the rooms. A specific cleaning policy requires guests to place a "cleaning" badge on their door for daily service, otherwise, rooms may not be attended to. Additionally, early check-in fees and late check-out fees are typically applied hourly, rather than being offered based on availability.