Suria Cameron Hotel

This hotel is primarily recognized for its strategic location in Tanah Rata, offering easy access to various amenities and dining options, making it a convenient base for exploration. Guests frequently comment on the mixed experiences regarding cleanliness and room comfort, alongside varied feedback on staff helpfulness and the overall value for money. It is an ideal choice for budget-conscious travelers, short-stay guests, friends, and small families looking for a practical and accessible accommodation. To enhance your stay, be aware of the lack of an elevator and consider inquiring about room amenities like fans or kettles upon booking.

Facilities & Amenities
Most notably, the absence of an elevator is a frequent concern, especially for guests with heavy luggage, elderly individuals, or those staying on higher floors, as rooms can be located up to the third or fourth floor, requiring guests to climb stairs. While some rooms are described as windowless, many guests appreciate the naturally cold temperatures within the rooms, often negating the need for air conditioning or fans, though some found the lack of a fan problematic, especially during warmer periods. A water dispenser is conveniently available on one of the lower floors, which is appreciated by guests for refilling water. WiFi connectivity is generally available throughout the property, though some guests reported it to be spotty or unreliable at times, impacting their ability to stay connected.

Cleanliness & Room Comfort
Guest feedback on cleanliness is highly mixed; while some rooms are found to be clean and neat, many reviews highlight issues such as dirty or stained bedsheets, old and smelly towels, sticky floors, and unclean toilets. Some guests even reported the presence of mold, cockroaches, or bedbugs. Rooms are frequently described as small or tiny, with limited space, and some lack proper ventilation. Bed comfort varies, with some finding beds good and blankets comfortable, while others report hard beds. Noise levels from other guests, nearby restaurants, bars, or even construction are a common complaint. The availability and consistency of hot water are also recurring issues, with many reporting it to be intermittent, not hot enough, or difficult to operate. Some rooms also have a persistent unpleasant smell, often attributed to smoke or the toilet, and there are mentions of leaking roofs, sinks, or broken bathroom doors.

Dining & Food Quality
While the hotel itself does not feature extensive dining facilities, its strategic location is a significant advantage for guests seeking food options. Many reviews highlight the hotel's proximity to numerous restaurants, cafes, and stalls, offering a wide variety of choices for meals, from local delicacies to more familiar fare. Guests appreciate the convenience of having diverse food options within easy walking distance, making it simple to find affordable and satisfying dining throughout their stay. Some guests noted that a restaurant and bar are conveniently located downstairs, with some even receiving a discount for being hotel guests, adding to the convenience. This easy access to a vibrant culinary scene is a major draw for visitors.

Location & Accessibility
The hotel's central location in Tanah Rata is consistently praised as its strongest asset. Guests appreciate being within easy walking distance of a wide array of amenities, including restaurants, cafes, convenience stores, banks, and even a nearby mall. This prime position makes it an ideal base for exploring the area, with some attractions like strawberry farms accessible on foot. While public transportation options like ride-sharing services are available, some guests noted that getting a ride to more popular, distant attractions can be challenging. Parking availability is mixed; while some guests found it easy to secure a spot, others reported difficulties, especially during peak hours or at night. The hotel's location near the main road means it is highly accessible, though this can sometimes contribute to noise from outside.

Staff & Service
Feedback regarding the staff and service is varied. While some guests commend the staff for being helpful, friendly, and accommodating, others report encountering unhelpful, dismissive, or even rude attitudes, particularly from reception personnel. The check-in process can sometimes be a point of contention, with guests mentioning issues like specific counter hours, unexpected deposit requests, or difficulties in accommodating room requests. Some guests felt that staff were quick to blame other departments or online booking platforms when issues arose, rather than offering solutions. Despite these inconsistencies, some guests found the staff to be responsive to complaints, though the resolution was not always satisfactory.

Additional Information
Guests should be aware of the hotel's deposit policy, which often requires cash payment upon arrival, with some guests reporting difficulty with refunds or a lack of prior notification. There are also mentions of additional tourist charges or membership fees that may not be clearly communicated during the booking process. The hotel is generally considered suitable for budget-conscious travelers, short stays, and friends or small families, though its lack of an elevator makes it less ideal for elderly guests, those with mobility issues, or families with babies due to the need to navigate stairs. Some guests also noted that the hotel primarily accepts cash payments, which can be inconvenient for those preferring digital transactions.