Positive Reviews
positive:
Lively location close to public transport links
Shinjuku Granbell Hotel is just a few minutes' walk from the Shinjuku shopping district and the variety of cafes, restaurants, bars and entertainment which can be found there. The Shinjuku Sanchome metro station is a ten-minute walk away which gives easy access to other parts of the city. Within 30-minutes you can reach attractions such as Yoyogi Park, the Meiji Jingu Shrine, Shinjuku Gyoen Park and the Roppongi district.
positive:
Stylish and comfortable rooms
The well-presented rooms are furnished in a contemporary design which guests have described as stylish, trendy as well as elegant. The rooms are clean and furnished with comfortable Simmons' beds and include complimentary tea and coffee making facilities. Many rooms also offer panoramic views of the city.
positive:
Friendly and helpful staff
The multi-lingual staff are friendly, courteous and attentive. Guests commented that staff are also welcoming and go out of their way to provide assistance including giving travel advice and restaurant recommendations as well as making bookings.
Negative Reviews
negative:
Close to the red light district
The hotel is located in the red light district which some guests felt uncomfortable with. Other guests however, noted that it is possible to find your way to the hotel via the shopping area and avoid walking through the red light district.
negative:
Small sized rooms
Different room sizes are available and some guests experienced their room to be small and cramped with minimal room for storage. Not all rooms include a cupboard or shelves and some guests felt that rooms was overpriced given the small size.
negative:
Occasionally noisy
While soundproofed windows keep out the noise from the busy streets, a few guests complained that the walls were ‘thin' and they could hear guests in the hallway and neighbouring rooms.