- Free WiFi
- Pool
- Spa
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from$3,268
5 Stars
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About Hard Rock Hotel Riviera Maya
Nine diverse on-site restaurants
Choose from nine distinct dining venues serving international cuisines including American, Brazilian, Japanese, Thai, and Mexican options.
Rockaway Bay water park access
Access the on-site water park featuring 23 total slides across three distinct zones designed for children, teenagers, and adults.
First-come, first-served restaurant seating
Dining venues operate on a first-come, first-served basis, which can result in wait times during peak evening hours.
In-room double whirlpool tubs
Relax in guestrooms equipped with double whirlpool tubs, private balconies, and 24-hour room service.
Dedicated Heaven adults-only section
Retreat to the Heaven section for exclusive access to adults-only pools, restaurants, and a more secluded atmosphere.
Daily on-site entertainment activities
Participate in organized daily activities including water aerobics, aqua cycling, and live music performances throughout the resort.
Rhythm and Motion spa treatments
Book a session at the Rock Spa to experience massage therapies utilizing amplified vibrations, pressure, and patterns.
Man-made lagoon beach access
The resort features a protected, man-made lagoon rather than a traditional open-ocean beach, which limits open-water swimming.
Varying room condition and maintenance
Some guest accommodations show signs of age, including worn furniture, humidity odors, and occasional maintenance issues with fixtures.
The 5-star Hard Rock Hotel Riviera Maya in Puerto Aventuras offers an exclusive adults-only Heaven section. The property features a private beach lagoon for swimming and snorkeling, along with the Rockaway Bay Water Park. Guests can experience gourmet dining at multiple restaurants, including Mayan-inspired dishes at Umo, and relax with Rhythm and Motion spa treatments. Rooms include hydro spa tubs and 24-hour room service. The hotel has a review score of 9.1 based on over 25,000 reviews, with atmosphere, wellness, and experience highlighted positively by guests.
Rooms
Deluxe Swim-up King
- 1 1 King Bed
- Sleeps 2
- 498 sq ft
Deluxe Gold king bed
- 1 1 King Bed
- Sleeps 2
- 498 sq ft
Rock Suite Platinum
- 1 1 King Bed and 2 Double Beds
- Sleeps 6
- 482 sq ft
Rock Royalty Level - Deluxe platinum, 1 king bed
- 1 1 King Bed
- Sleeps 2
- 482 sq ft
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Price trend
Based on lowest prices on trivago from the last 30 days
$6,634
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$3,659
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$3,650
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$3,890
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$3,801
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$4,537
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$5,350
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$3,941
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$3,482
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$6,634
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$3,561
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$3,523
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$3,720
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$4,015
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$3,821
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$3,447
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$3,677
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$3,454
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$3,494
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$3,543
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$3,713
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Reviews
Excellent
based on 26,498 ratings from top
sites
This rating is from the trivago Rating Index (tRI), which combines guest ratings from top sites for a trustworthy result.Learn how the tRI works
sites
Review summary
Summarized by AI from 1,000+ reviews
This hotel is a vibrant beachfront retreat ideal for families, couples, and luxury travelers seeking a comprehensive vacation experience. Its prime Riviera Maya location offers convenient access to various attractions. The Heaven section's adult-only pool provides a serene escape, while the Umo and Wai Thai restaurants deliver exceptional culinary journeys. Guests consistently praise the attentive and friendly staff, especially the personalized butler service, and the diverse, high-quality dining options. For an enhanced stay, consider booking a room in the Heaven section for a more tranquil atmosphere and exclusive amenities.
Rated above average for Puerto Aventuras
Guest reviews
Excellent62%
Very good13%
Good11%
Fair8%
Poor6%
Top amenities
- WiFi in lobby
- WiFi in rooms
- Pool
- Spa
- Parking
- Pets
- A/C
- Restaurant
- Hotel bar
- Gym
All amenities
Wellness
- Beauty salon
- Massage
- Sauna
- Hot tub
Property amenities
- Business center
- Nightclub
- Entrance hall/lobby
- Express check-in/check-out
For children
- Childcare
- Kids' club
Accessibility
- Wheelchair accessible
- Accessible travel path
Room amenities
- Bathtub
- Openable windows
- Television
Sports facilities
- Volleyball
- Bowling
- Bike rental
- Fitness
Hotel characteristics
- Family friendly
- LGBTQ+ friendly
Food and beverages
- All inclusive (upon inquiry)
Location
Carretera Playa del Carmen - Tulum Km 72 Puerto Aventuras, 77710, Puerto Aventuras, Mexico
Distance from Hard Rock Hotel Riviera Maya
- 0.6 km from Puerto Aventuras (City center)
- 4.2 km from Ecopark Katun Chi
- 19.6 km from Aktun Chen Natural Park
- 69.4 km from Cancun International Airport
Explore nearby attractions
Property info
Carretera Playa del Carmen - Tulum Km 72 Puerto Aventuras, 77710, Puerto Aventuras, Mexico
Frequently Asked Questions about Hard Rock Hotel Riviera Maya
Is there a pool area at Hard Rock Hotel Riviera Maya?
Yes, Hard Rock Hotel Riviera Maya offers 2 pool areas.
Are pets allowed at Hard Rock Hotel Riviera Maya?
Yes, Hard Rock Hotel Riviera Maya has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.
Is parking available at Hard Rock Hotel Riviera Maya?
Yes, Hard Rock Hotel Riviera Maya provides Parking for guests.
What time is check-in and check-out at Hard Rock Hotel Riviera Maya?
Check-in at Hard Rock Hotel Riviera Maya is available from: . Check-out time is by .
Where is Hard Rock Hotel Riviera Maya located?
Hard Rock Hotel Riviera Maya is located in Carretera Playa del Carmen - Tulum Km 72 Puerto Aventuras, 77710, Puerto Aventuras, Mexico.
The prices and availability we receive from booking sites change constantly. This means you may not always find the exact same offer you saw on trivago when you land on the booking site.
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