Nozo Hotel

The Nozo Hotel in Furano offers a modern and stylish retreat, distinguished by its exceptional onsen facilities and prime location just steps from the ski lifts. Guests consistently praise its contemporary design, comfortable accommodations, and the attentive service provided by the staff, making it an ideal choice for skiers and snowboarders seeking convenient slope access. Its tranquil atmosphere and family-friendly amenities also make it well-suited for couples and families looking for a peaceful and well-appointed base for their Furano adventures. To enhance your stay, guests should be mindful that while rooms are generally comfortable, their sizes can vary, and exploring the diverse local dining options for dinner is recommended to complement the hotel's offerings. Fully embracing the hotel's outstanding onsen experience is a highlight not to be missed.

Facilities & Amenities
The hotel boasts a range of modern facilities designed to enhance guest comfort and convenience. A standout feature is the onsen and spa, described as beautiful, clean, and serene, offering both indoor and outdoor baths, a cold plunge pool, and a sauna for ultimate relaxation after a day of activities. For active guests, a well-equipped fitness center or gym is available. Families appreciate the dedicated kids room or playroom, providing entertainment for younger guests. Skiers and snowboarders benefit from a convenient ski locker room with boot drying facilities, though some guests noted issues with drying effectiveness and lack of hooks. Laundry facilities are available, including washing machines with drying functions, though these can be in high demand and drying may require multiple cycles. The inviting lounge and bar areas provide a cozy space to unwind, and a bakery offers fresh pastries. Free Wi-Fi is accessible throughout, and ample parking is provided, with an adjacent gravel lot available when the main lot is full.

Cleanliness & Room Comfort
Guests generally commend the hotel's high standards of cleanliness and the overall comfort of the rooms. The accommodations are described as spotless, new, and well-maintained, contributing to a pleasant stay. While many find the room size to be comfortable and even spacious, particularly the larger suites, some guests note that standard rooms can be compact, aligning with typical Japanese hotel dimensions, and may offer limited storage or hanging space. Despite this, the rooms are thoughtfully designed with efficient layouts. Comfortable beds and high-quality linens ensure a restful night's sleep. The bathrooms are modern and well-appointed, featuring amenities like TOTO toilets with automatic functions. Most guests experience quiet stays, indicating good noise isolation, though a few reported hearing sounds from adjacent rooms. Some rooms offer picturesque views of the surrounding mountains. While temperature control is effective, some guests found the provided duvets too warm and suggested thinner blanket options.

Dining & Food Quality
Feedback on the hotel's dining options is generally positive, particularly regarding breakfast. Guests consistently praise the breakfast buffet for its delicious and high-quality selection, offering a good variety of both Western and Japanese dishes, including fresh fruits, juices, and unique items like beetroot smoothies and mushroom porridge. However, some guests found the selection to be somewhat limited or repetitive for longer stays, and a few considered it expensive for the offerings. The restaurant also serves dinner, with some guests enjoying the food quality, especially specific dishes like Wagyu beef steak or sushi. However, others found the dinner menu to be limited, expensive, and not always offering good value for money, suggesting that local eateries might provide better alternatives. The hotel's bar area is highlighted as a pleasant spot for drinks, though some found the prices to be on the higher side. A bakery in the lobby provides convenient access to pastries.

Location & Accessibility
The hotel's location is a significant advantage, especially for winter sports enthusiasts, as it is situated just a short walk, typically within three minutes, from the ski slopes and the main gondola station. This proximity makes it an ideal base for skiers and snowboarders. While the immediate vicinity offers some dining options and a convenience shop, some guests note that the hotel is in a quieter area of Furano, about a ten-minute drive from Furano Station and a twenty-minute walk to the town center. This can mean limited dining choices without a car, though other small restaurants and coffee shops are within walking distance. Parking is readily available and free, with both a main lot and an adjacent gravel area to accommodate vehicles. Guests should be aware that initial navigation to the hotel might be slightly challenging, as some mapping services may not provide the most accurate directions to the front entrance.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness and attentive service. Many guests highlight the helpful staff who are often multilingual, with a strong command of English, ensuring smooth communication and a welcoming experience for international visitors. Guests appreciate their willingness to go above and beyond, assisting with various requests such as making restaurant reservations, arranging transportation, and even helping to retrieve lost items. The check-in process is described as smooth and efficient. While the overall service is excellent, some guests noted that certain staff members, particularly in the restaurant and bar, appeared to be less experienced, suggesting a need for further hospitality training. Despite these minor observations, the dedication of the multilingual staff to providing a positive guest experience is a recurring theme, contributing significantly to overall satisfaction.

Additional Information
As a newly opened hotel, having launched in late 2023, the property maintains a fresh and modern aesthetic throughout. Guests appreciate the contemporary design aesthetics, which blend modern decor with natural elements, creating a stylish and comfortable ambiance. The hotel implements an eco-cleaning policy, with full room cleaning typically scheduled on the fourth day of a stay, though some guests reported inconsistencies with this service. A significant security concern was raised by one guest whose room door was left open and unattended during housekeeping. Additionally, a safety warning was noted regarding a metal tray in the microwave with Japanese-only instructions. While the hotel generally provides excellent amenities, one guest was refused onsen access after check-out, indicating a specific policy. Thoughtful touches include self-serve toiletries near the reception and the convenience of an ATM on-site. Some guests also noted the bed height is higher than typical.