Millesime Hotel Johor Bahru

The hotel is widely recognized for its spacious rooms, offering excellent value for money and making it a suitable choice for families and budget-conscious travelers seeking comfortable, expansive accommodations. While guests appreciate the quietness and privacy, the hotel's overall condition shows signs of age and wear, impacting the guest experience. Its strategic location is a significant draw, particularly for those traveling by car, though the immediate vicinity lacks diverse dining options. The staff generally receives praise for their helpfulness, despite some inconsistencies in service. For an enhanced stay, guests are advised to inspect their room upon arrival to ensure all amenities are functional and to plan for off-site dining due to limited on-site food services.

Facilities & Amenities
Many guests reported that the gym and swimming pool were unavailable or undergoing maintenance during their stay, which was a significant disappointment. Issues with the air conditioning were frequently mentioned, with units often not cooling effectively or being difficult to regulate, leading to uncomfortable room temperatures. While Wi-Fi connectivity is generally stable, some guests noted that telephones in rooms were not working. Parking is available and free, but the basement car park is often described as dark, gloomy, and lacking security, causing some guests to feel unsafe. Lifts can be slow, and a lack of access card control for all floors raised security concerns for some. Basic amenities like irons are typically not found in rooms and must be requested from staff.

Cleanliness & Room Comfort
Guests consistently highlight the spacious rooms as a major positive, providing ample space for relaxation. The beds are generally found to be comfortable, ensuring a restful sleep. However, feedback on cleanliness is mixed; while some rooms are noted as clean, others report sticky or dusty floors, and worn-out bed sheets and towels, sometimes with holes or an off-putting odor. Bathrooms frequently present issues such as small showers, low water pressure, unstable water temperature, or a complete lack of hot water. Clogged sinks and a lack of space for toiletries are also common complaints. Noise levels are a significant concern, with thin walls allowing sound from adjacent rooms and the nearby highway to be clearly heard, impacting guest tranquility.

Dining & Food Quality
Breakfast at the hotel is a recurring point of dissatisfaction for many guests, often described as extremely poor, lacking variety, or simply not available. Some found the breakfast basic but sufficient, though it was sometimes depleted quickly. The hotel's main cafe and restaurant facilities are frequently reported as closed or under maintenance, severely limiting on-site dining options. While the Woodfire restaurant located downstairs receives praise for its food quality, its operating hours are limited. Room service for food has been noted as slow, with some guests receiving undercooked items or experiencing significant delays in delivery, including for requested wake-up calls and early morning meals.

Location & Accessibility
The hotel's location is generally considered strategic and convenient, particularly for guests traveling by car, offering easy access to the highway and being within a 5 to 15-minute drive of shopping malls and city attractions. Guests appreciate the quietness and privacy of the area, with the proximity of a police station contributing to a sense of safety. However, a significant drawback is the scarcity of food stores or restaurants within easy walking distance, necessitating a drive for most meals. The road leading to the hotel can be dark at night, and the basement parking area is frequently described as gloomy and lacking adequate security, causing some guests discomfort.

Staff & Service
Feedback regarding the staff is largely positive, with many guests commending their friendliness, politeness, and helpfulness in addressing concerns. The check-in process is consistently described as fast and smooth, contributing to a positive first impression. However, some guests experienced a lack of proactiveness from staff in resolving room issues, and there were instances of delayed room service, including missed wake-up calls and slow food delivery. While isolated incidents of staff being in a low mood or overlooking "make up room" requests occurred, overall, the staff are praised for their efforts to promptly resolve technical issues and accommodate guest needs.

Additional Information
The hotel's overall appearance is frequently described as aged or run-down, with visible signs of wear such as torn wallpaper and damaged furniture, which detracts from the perceived quality of a 4-star establishment. Guests should be aware that a cash deposit is typically required upon check-in, a policy not always communicated beforehand. While free parking is available, the basement area is often noted for being dark and feeling insecure due to a lack of security presence and limited access control to the lifts. Some guests also expressed discomfort regarding the presence of street dogs in the lobby area.