Loop On Leith George Town Penang Hotel

This hotel is highly regarded for its central location, offering exceptional value for money and easy access to Georgetown's vibrant attractions and culinary scene. Its prime position makes it an ideal choice for sightseers, food enthusiasts, and budget travelers looking for a convenient base for short stays. While many appreciate the modern design and friendly staff, some guests note that room sizes can be quite compact. To ensure a comfortable experience, it is advisable to manage expectations regarding room dimensions and be prepared for potential challenges with on-site parking, especially during peak times.

Facilities & Amenities
Guests generally find the hotel's amenities functional, with most rooms equipped with Wi-Fi, a mini-fridge, safety locker, hairdryer, and kettle for convenience. Many appreciate the presence of a smart TV with Netflix access, and the air conditioning is consistently praised for being effective and cooling. However, some facilities receive mixed feedback; the Wi-Fi can be unreliable in certain rooms, and the sliding bathroom doors are often criticized for lacking privacy. Several guests also noted the absence of basic amenities like a proper wardrobe or shelves for belongings, and some wished for the provision of indoor slippers and firmer pillows.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. While many guests describe their rooms as clean and well-maintained, a significant number reported issues such as stained sheets, moldy smells, and even instances of bed bugs or cockroaches, particularly in older rooms. Rooms are consistently described as small or compact, with limited space for luggage or movement, and some rooms have no windows or face a concrete wall. Bed comfort is mixed, with some finding the beds comfortable while others complained about thin pillows or unstable bed frames. Poor soundproofing is a frequent concern, with guests often hearing conversations from adjacent rooms, corridor noise, and loud mosque prayers, which can disrupt sleep. Bathroom facilities are often noted as small, with some experiencing leaking bidets, dirty grout, or a lack of mirrors outside the bathroom.

Dining & Food Quality
The hotel offers a breakfast buffet that receives mixed reviews. Many guests find it to be impressive for the value and a good start to the day, especially considering the affordable price. The spread typically includes a mix of Asian options like nasi lemak, fried noodles, and traditional kuih, alongside Western options such as toast, cereal, and egg sandwiches. The egg station where eggs are cooked to order is a popular feature, and the coffee is generally well-regarded. However, some guests found the breakfast to be average, limited in choice, or overly focused on carbohydrates, leading to a desire for more variety and higher quality.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within walking distance of numerous popular attractions, vibrant food stalls, cafes, and nightlife spots in Georgetown. Its proximity to the bus station and Chulia Street makes it highly convenient for exploring the city. However, parking is a significant and recurring challenge. The basement parking is described as limited, narrow, and difficult to navigate, with a shared entrance and exit that can be problematic, especially for larger vehicles. Many guests reported spending considerable time searching for outside parking or resorting to expensive paid lots due to the scarcity of on-site spaces.

Staff & Service
The staff at the hotel generally receive high praise for being friendly, helpful, polite, and attentive. Guests frequently commend their professionalism and responsiveness, particularly in assisting with early check-in requests, facilitating quick check-out processes, and promptly addressing room issues like leaks or cleanliness concerns. Many appreciate the staff's willingness to store luggage after check-out, which is a valuable service for those with later flights. While the majority of interactions are positive, a few guests reported isolated instances of unsmiling or less accommodating behavior from specific front desk personnel, though these appear to be exceptions.

Additional Information
Guests should be aware of the strict 3 PM check-in policy, as early check-in is subject to availability and not guaranteed. The hotel charges a heritage tax and a tourism tax, which some guests found confusing or felt were not clearly communicated upfront. There is a fee for a lost room card. Some rooms are located near a mosque, which means guests may hear calls to prayer at various times throughout the day and night. Additionally, some guests noted that the air conditioning unit is positioned directly above the bed in certain rooms, which might be uncomfortable for those sensitive to direct airflow. The provision of old towels and the lack of a wardrobe or sufficient hangers in rooms are also minor points of feedback.