Intercontinental Hotels Singapore By Ihg

This hotel stands out for its exceptional location, offering direct, air-conditioned access to Bugis Junction mall and the MRT station, making it a prime choice for both sightseers and business travelers. Its elegant interior, infused with Peranakan heritage touches, creates a unique and memorable ambiance. Guests consistently highlight the attentive staff, comfortable rooms, and excellent dining options as key strengths. For families, the spacious rooms and convenient access to transport make exploring the city effortless, while couples can enjoy a charming and well-connected base. To enhance your stay, consider utilizing the highly praised Club Lounge for exclusive benefits and take advantage of the hotel's direct connection to the mall for easy access to shopping and dining.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The Club Lounge is consistently lauded as a standout feature, providing a fantastic experience with its well-furnished space, excellent service, and added benefits. Guests appreciate the 24-hour gym, allowing for flexible workout schedules. The outdoor pool is noted as being small, with some guests finding a lack of available loungers and limited shade, suggesting it could benefit from an upgrade. While the Wi-Fi is generally available, some guests reported it being slow or intermittently failing. The hotel's unique lobby scent is frequently mentioned as a pleasant and soothing touch. Guests staying in the Heritage Wing should be aware that it can involve a longer walk from reception, and some noted the absence of a lift to access the first floor in this section.

Cleanliness & Room Comfort
Guests generally praise the cleanliness of the rooms, with housekeeping staff consistently described as exceptional and ensuring rooms are spotless and well-maintained. The beds are frequently highlighted as very comfortable, often described as "like a cloud," ensuring a restful night's sleep. Rooms are typically spacious and well-appointed, with many appreciating the large bathrooms and the presence of both a shower and a bathtub. However, some guests noted that certain rooms, particularly in the older sections, appear dated or worn, with occasional issues like a smelly toilet or water spilling out during showering. A few guests experienced strong paint fumes in their rooms due to ongoing maintenance, which caused discomfort. Noise levels are generally low, contributing to a quiet environment, though some minor external or internal noises were occasionally reported. In-room amenities like Byredo products are appreciated, though some guests noted the absence of a bidet or a comb, and a lack of hooks in the bathroom. The pillow menu is a thoughtful touch allowing guests to customize their sleep experience.

Dining & Food Quality
The hotel's dining experiences receive high acclaim, particularly the breakfast buffet, which is described as excellent, plentiful, and offering a wide variety of options, including Western, Asian, and Indian cuisines. Guests appreciate the well-organized and fast-paced service during breakfast, though some noted it can be very crowded and occasionally some items may be unavailable. The coffee quality at breakfast received mixed reviews, with some finding it not great. The Club Lounge also offers a comprehensive breakfast, delightful afternoon tea, and evening cocktails with canapés, all praised for their quality and service. The in-house Chinese restaurant, Man Fu Yuan, is frequently highlighted for its delicious food, including a popular dim sum buffet, and is often described as having Michelin-status quality. Luce, another restaurant, is also commended for its marvellous buffet, fresh seafood, and variety of desserts.

Location & Accessibility
The hotel boasts an outstanding and central location, making it incredibly convenient for guests. Its direct connection to Bugis Junction shopping mall and the Bugis MRT station is a significant advantage, providing easy, air-conditioned access to public transport and a vast array of shopping and dining options. This strategic position allows guests to easily explore Singapore, with many popular attractions such as the Arab Quarter, Raffles Hotel, and Little India within easy walking distance. The hotel's proximity to the MRT network ensures quick and efficient travel to other key areas like Gardens by the Bay and the city center. Guests consistently praise the ease of getting around from this location, whether on foot or via public transport.

Staff & Service
The staff at this hotel consistently receive glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond, making every interaction pleasant and memorable. The check-in process is often described as fast and easy, with staff accommodating requests like early check-ins and room upgrades. Housekeeping is particularly commended for their meticulousness and proactive service, ensuring rooms are spotless and well-stocked. The concierge service is also highly praised for providing excellent recommendations and assistance with travel plans. Many reviews specifically mention the outstanding service provided by the Club Lounge staff and restaurant staff, who are noted for their professionalism and warm hospitality. Special gestures, such as arranging a surprise birthday cake for guests, further underscore the hotel's commitment to personalized service.

Additional Information
Guests should be aware that despite its overall high standards, some loyal patrons have expressed disappointment regarding a perceived lack of guest profile management and recognition for loyal guests, feeling that their past stays and preferences are not consistently acknowledged. While the hotel generally maintains a high level of service, this aspect has been a point of concern for some returning visitors. The hotel's policy regarding rewards program benefits has also led to some mixed experiences, with some guests feeling that their status is not always fully recognized. However, the hotel is noted for its thoughtful touches, such as providing a pillow menu and offering birthday surprises, which contribute positively to the guest experience.