HOTEL Tsuru Sendai

The hotel is frequently noted for its budget-friendly pricing, which makes it an attractive option for travellers seeking inexpensive accommodation. Many guests also mention the hotel's Showa-era aesthetic, contributing to a unique, albeit dated, atmosphere. While some appreciate the hotel's affordability and convenient location near convenience stores, others express disappointment with the outdated facilities and lack of modern amenities. The overall guest experience appears to be mixed, with some finding the hotel adequate for a short stay, while others feel it falls short of expectations. The hotel's condition requires upgrades.

The amenities and facilities at the hotel receive mixed reviews, with several guests noting the presence of Wi-Fi, although some experienced connectivity issues. A communal shower is available, which some guests found inconvenient, especially when the hotel was crowded. There is a microwave available for guest use in the hallway. Some rooms are equipped with a refrigerator, which is appreciated by guests who want to store drinks and snacks. The lack of a kettle or coffee/tea making facilities in the rooms was a recurring inconvenience for some, requiring them to request hot water from the front desk. The elevators are not mentioned, suggesting they are not a significant point of concern or praise among guests.

Cleanliness and room comfort are recurring concerns for many guests. Several reviewers mention a strong smell of cigarettes in the rooms, even non-smoking rooms, which was particularly bothersome for those with sensitivities. Some guests reported finding pubic hair in the bathroom and dust on the walls, indicating lax cleaning practices. The soundproofing in the rooms is also criticized, with guests reporting that they could hear noise from neighboring rooms, including showers and snoring. While some guests found the carpets to be new and clean, the overall impression is that the rooms are not well-maintained and lack a sense of thorough cleanliness.

Dining and food quality are not extensively discussed in the reviews, likely because the hotel is often booked without meals. However, the absence of comments suggests that dining is not a significant feature or concern for most guests. The reviews do not mention any on-site restaurants or bars. The lack of in-room coffee or tea-making facilities is noted, but this is more related to room amenities than dining quality. The reviews do not provide enough information to form a comprehensive assessment of the hotel's dining options or food quality.

The hotel's location receives mixed feedback. Some guests find it convenient due to its proximity to convenience stores and its location within walking distance of the downtown area. Others find the location less desirable, noting that it is far from the station, requiring a taxi ride. One reviewer mentioned a scenic spot on the river nearby. The parking lot is described as quite large, which is a positive aspect for guests traveling by car. The area around the hotel is described as lacking street lights, which some guests found concerning.

Several guests mentioned the hotel's outdated facilities and decor, describing it as having a Showa-era feel. This refers to the Showa period in Japan (1926-1989), suggesting that the hotel's design and amenities are reminiscent of that era. While some guests appreciate the nostalgic charm, others find the outdated facilities to be a drawback. The lack of modern amenities, such as washlets (Japanese toilets with bidet features), is also noted. The overall impression is that the hotel has not been renovated or updated in many years, which contributes to its dated appearance and feel.

The quality of service at the front desk is a recurring point of criticism. Several guests describe the receptionist as unfriendly, unhelpful, or having a poor attitude. Some reviewers mention that the receptionist seemed disinterested or interrupted them while they were speaking. One guest reported that the receptionist kept asking the same questions repeatedly, suggesting a lack of attentiveness. While one reviewer mentioned that the staff was patient and helpful despite a language barrier, the overall sentiment is that the front desk service is subpar and needs improvement.

Value and overall satisfaction vary significantly among guests. While some find the hotel to be a good value due to its low prices, others feel that it is overpriced for the quality and condition of the facilities. Several reviewers state that they would not stay at the hotel again, even at a low price. The negative comments about cleanliness, room comfort, and service contribute to a lower overall satisfaction rating. The hotel may be best suited for budget-conscious travellers who prioritize affordability over comfort and modern amenities, and who are primarily looking for a place to sleep.