Travelodge by Wyndham Juneau

The hotel's signature feature is its exceptional airport proximity, making it an ideal choice for short-stay guests and business travelers who prioritize convenience and quick access to flights. Many guests consistently highlight the generally friendly staff as a major positive, often describing them as helpful, accommodating, and making them feel like family. While the property is frequently noted for its older, more dated appearance, it serves as a practical base for those needing functional accommodations without modern luxury. This hotel is particularly well-suited for budget-conscious travelers and transit passengers looking for a reliable place to rest before or after a journey. To enhance your stay, it is advisable to confirm the availability and schedule of specific amenities upon booking, as some advertised features may not be operational, and to inquire about shuttle services in advance, especially for critical travel times.

Facilities & Amenities
The hotel offers a highly utilized shuttle service that provides convenient transportation to and from the airport, ferry terminal, and downtown area, which many guests find invaluable. However, feedback on its reliability is mixed, with some experiencing delays, full shuttles, or issues with availability at certain hours. A significant point of disappointment for many guests is the consistent closure of the on-site restaurant and bar, which are often advertised but remain unavailable, reportedly for indefinite renovations. Similarly, the swimming pool and hot tub are also consistently reported as closed, leading to frustration for guests who booked based on these advertised features. Furthermore, a common complaint, especially during warmer periods, is the lack of air conditioning in the rooms, with guests noting that provided fans are often insufficient to cool the space. While Wi-Fi is available, some guests have reported it to be slow or unreliable in certain areas. The hotel also offers a fish freezer service for a fee, which is appreciated by fishing enthusiasts.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many reviews praise the rooms as clean and well-maintained, others report issues such as dirty sheets, visible hair, sticky carpets, and unpleasant odors, including musty smells or smoke in non-smoking rooms. The dated furnishings and overall older appearance of the rooms are frequently mentioned, with some guests describing them as worn or rundown, reflecting a need for significant updates. Opinions on bed comfort vary, with some finding the beds comfortable, while others describe them as excessively hard, like concrete, or lumpy. Noise levels can also be inconsistent; some guests report quiet stays, while others are disturbed by thin walls, airport traffic, or sounds from the parking lot. Issues with hot water consistency, such as long waits for hot water or fluctuating temperatures, are also noted. Additionally, the lack of effective room temperature control due to the absence of air conditioning is a common complaint, making rooms uncomfortably warm.

Dining & Food Quality
A recurring theme in guest reviews is the significant disappointment regarding the hotel's dining options. The on-site restaurant and bar are consistently reported as being closed, often for "renovations" that appear to be indefinite, leading many guests to feel misled by outdated advertising. Consequently, there is no breakfast service available at the hotel, which is a notable inconvenience for travelers expecting this amenity. Guests frequently mention the necessity of seeking food and drink elsewhere, as the immediate vicinity offers limited or poor dining choices, often requiring a drive. While some past reviews briefly praised the quality of the Mexican food when the restaurant was operational, its current unavailability means guests cannot rely on any in-house dining for meals or refreshments. This lack of on-site food service significantly impacts the overall guest experience, particularly for those on short stays or with limited transportation.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, particularly its close proximity to the airport, which is often within walking distance. This makes it exceptionally convenient for travelers with early flights or late arrivals. The hotel's shuttle service further enhances accessibility, providing reliable transportation not only to and from the airport but also to the ferry terminal and downtown area, albeit with some reported inconsistencies in schedule and availability. While the immediate surroundings offer limited dining and entertainment options, the ease of reaching the airport and the availability of the shuttle to downtown help mitigate this. Guests appreciate the large parking lot, which accommodates various vehicle sizes, adding to the convenience for those traveling by car. Overall, the hotel's strategic position is a primary draw for guests prioritizing ease of transit.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness and helpful service, with many guests describing them as accommodating, courteous, and going above and beyond to assist. Specific examples include staff securing luggage for early arrivals, assisting with plant transportation, and providing prompt help with in-room issues like television operation. The check-in process is often described as smooth and efficient, though some guests have reported inconsistencies, including long wait times or issues with reservation accuracy. While the majority of interactions are positive, a few guests noted instances of unhelpful or rude behavior from certain individuals, particularly concerning reservation discrepancies or shuttle service inquiries. Despite these isolated incidents, the overall sentiment is that the staff's dedication to providing attentive service significantly contributes to a positive guest experience, often making up for the hotel's older infrastructure.

Additional Information
A significant concern raised by multiple guests is the presence of insect bites or bed bugs, with several reviews detailing unpleasant experiences of waking up with bites and subsequent health issues. This issue has led some guests to cut their stays short and seek alternative accommodations, highlighting a serious problem that impacts guest comfort and safety. Another frequent point of contention is the website accuracy, as many guests report that advertised amenities such as a swimming pool, hot tub, restaurant, and breakfast are consistently unavailable upon arrival, leading to considerable disappointment and a feeling of being misled. The hotel does offer a fish freezer service for a fee, which is a unique and appreciated amenity for guests involved in fishing. Some guests also noted a specific 10 PM curfew policy, which restricts re-entry after that time.