The Westin Guangzhou

This hotel is highly regarded for its spacious rooms and strategic location, making it a memorable choice for guests. Its proximity to major transport hubs and the provision of shuttle services to the Canton Fair are signature features that appeal greatly to business travelers. The hotel also caters well to families due to its large accommodations and dedicated children's facilities, while sightseers appreciate the easy metro access to explore the city. Guests consistently highlight the attentive service and excellent breakfast offerings. To enhance your stay, consider utilizing the convenient shuttle services if attending the Canton Fair, and be prepared for some aspects of the hotel's decor to appear somewhat dated, though well-maintained.

Facilities & Amenities
Guests generally find the hotel's facilities to be comprehensive, though some aspects show their age. The indoor and outdoor swimming pools are a popular feature, with many appreciating the warm water, especially for children, though some guests found the requirement to wear a swimming cap unusual. The fitness center is described as well-equipped and spacious, offering a good environment for workouts. However, the Wi-Fi connectivity is a significant point of concern for many, often reported as poor, slow, or even non-existent in rooms. In-room amenities include a kettle for hot beverages, but some guests noted the absence of a coffee maker typically found in international five-star hotels. The presence of a FamilyMart and other shops within the hotel complex adds considerable convenience for guests.

Cleanliness & Room Comfort
The hotel generally receives praise for the cleanliness of its rooms, which are consistently described as very spacious and offering comfortable beds with good support. However, a recurring theme among guests is that the rooms and their furnishings appear dated and are showing signs of wear, with observations of worn carpets, old furniture, and water rings on surfaces. Some guests reported issues with musty smells or residual cigarette smoke in non-smoking rooms, while others experienced problems with the air conditioning not functioning optimally or being stuck at higher temperatures. The bathrooms are noted for their size, though some found them to be old or lacking modern features like bidets, and a few mentioned issues with the shower or dirty bathing areas.

Dining & Food Quality
The hotel's dining options are a highlight for many guests, particularly the breakfast buffet, which is consistently praised as excellent, a "feast," and offering a wide variety of delicious options, including both local Cantonese and Western dishes. The pastries are frequently singled out for their exceptional quality. The Chinese restaurant, Hong Mian, receives positive feedback for its good quality and delicious Cantonese cuisine, making it a recommended dining spot. The Italian restaurant, Prego, is also noted for its good food quality, though some found the pasta to be expensive. Conversely, the coffee shop in the lobby area was mentioned as being pricey for what it offers, with some guests finding the food there to be unremarkable.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it ideal for both business and leisure travelers. It is situated very close to the Guangzhou East Railway Station, often just a 10-minute walk away, providing excellent connectivity. Guests also appreciate its proximity to the metro station (Line 3, Linhe West), offering easy access to various parts of the city and attractions like the Canton Tower. The hotel is surrounded by a good size mall and numerous eateries, providing convenient options for shopping and dining within walking distance. While the hotel offers a shuttle bus service to the Canton Fair, some guests noted that for other destinations, taxis or ride-sharing services are often necessary, as the immediate vicinity might not have many tourist attractions.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlight the staff's professionalism and efficiency, particularly during the check-in process, which is often described as quick and smooth. The concierge service is frequently commended for being very helpful, assisting with restaurant bookings and package handling. While the overall service is excellent, some guests noted that English proficiency can be a challenge for certain staff members, occasionally requiring reliance on translation apps. Despite this, the staff's willingness to assist and their courteous demeanor are recurring themes in guest feedback, making guests feel welcomed and well-cared for.

Additional Information
A notable point of feedback concerns the hotel's deposit policy, with some guests expressing surprise and frustration over the requirement for a substantial deposit per night, which can be held for an extended period before refund. Another significant issue for some guests, particularly those with loyalty memberships, is the hotel's policy regarding Marriott Bonvoy points and benefits; some reported not earning points or receiving lounge access/upgrades when booking through third-party websites. The hotel is recognized as family-friendly, offering amenities like a children's playroom with ball pools and toy rides, which is a great feature for guests traveling with kids. Some guests also mentioned a hotel policy regarding the use of personal data within the hotel, which they found restrictive.