Hotel Tangram

This resort is a popular destination, particularly noted for its direct ski-in/ski-out access to the slopes, making it a prime choice for skiers and snowboarders. Its comprehensive range of on-site activities and amenities also makes it exceptionally well-suited for families with children, offering entertainment beyond just winter sports. In warmer months, golfers and those seeking nature-based relaxation will find the resort appealing, with stunning views from the Nojiri Lake Terrace accessible by lift. To enhance your stay, consider pre-booking ski rentals to save time and be aware that while a free shuttle from Nagano station is available, its schedule might require checking in advance.

Facilities & Amenities
The resort offers a variety of facilities designed to enhance guest comfort and convenience. Guests can enjoy a relaxing experience at the onsen, which features both indoor and outdoor baths, a sauna, and a small cold pool. An indoor heated pool is also available, providing a year-round option for swimming and play, especially popular with families. For ski enthusiasts, the hotel provides convenient ski lockers and an on-site rental shop. Other amenities include a well-stocked souvenir shop, a 24-hour smart store for quick purchases, and laundry facilities, though these can sometimes be busy. Free Wi-Fi is available throughout the property, ensuring guests remain connected.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, offering ample room for families and luggage, a significant advantage over typical hotel rooms. While many appreciate the overall cleanliness, some reviews mention occasional issues with dust or carpet stains, suggesting inconsistency in housekeeping. The beds receive mixed feedback, with some guests finding them comfortable, while others describe them as quite firm. Specific kids' rooms are highlighted for their child-friendly amenities and safety features. Noise levels from adjacent rooms or corridors can sometimes be noticeable, impacting the tranquility for some guests. Older unit bathrooms are present in some rooms, and a few guests noted a persistent unpleasant odor in the toilet area.

Dining & Food Quality
The resort primarily offers buffet-style dining for both breakfast and dinner, providing a wide variety of dishes including roast beef, sushi, tempura, and local specialties. Many guests appreciate the extensive selection, which also caters to children with fun options like a chocolate fountain and cotton candy machines. However, feedback on food quality is mixed; while some guests find the meals satisfying, a significant number express disappointment, describing the food as bland, cold, or reminiscent of frozen/pre-made items, especially considering the price. Restaurants can become very crowded, leading to long queues and a bustling atmosphere, which some guests found less relaxing.

Location & Accessibility
The resort's central location directly on the ski slopes is a major highlight, offering unparalleled ski-in/ski-out convenience and easy access to ski lifts. This makes it an ideal base for winter sports enthusiasts. In other seasons, the elevated position provides scenic views of the surrounding mountains and the distant lake. While the hotel boasts a large parking area, some guests found it inconveniently located far from the main entrance, especially when handling luggage in adverse weather conditions. The approach roads to the resort can be narrow and challenging, particularly during snowy periods, and the remote setting means there are limited dining options or conveniences outside the hotel.

Staff & Service
The staff at the resort generally receive praise for their friendly and helpful demeanor, with many guests highlighting their attentiveness and willingness to assist. The check-in process is often described as efficient, even during busy periods, and staff are noted for their efforts to accommodate guest requests. However, feedback on service consistency is mixed; some guests reported instances of unprofessional or mechanical interactions from certain staff members, particularly at the front desk or pool reception. Despite these isolated concerns, the overall impression is that the staff strive to provide a positive experience, with many guests appreciating their efforts in maintaining cleanliness and managing busy facilities.

Additional Information
The resort offers a pet-friendly policy, with dedicated rooms and amenities for guests traveling with their furry companions, including a small dog run. Beyond skiing, a range of activities are available, such as snow rafting, a paid kids' park with various play zones, and a golf course for summer visitors. Some unique room types, like the "Wakuwaku Washitsu" rooms, are specifically designed for families with young children, featuring safety measures and toys. Guests appreciate the availability of delicious tap water sourced from underground. While most services support cashless payments, some vending machines and lockers still require cash, which can be a minor inconvenience.