Scandic Bergen City

The hotel is widely recognized for its central location, offering convenient access to various city attractions. Its signature feature is an exceptional breakfast buffet, consistently praised for its extensive variety and high quality, making it a memorable part of many guests' stays. While the hotel's multi-building layout can lead to varied experiences, it generally caters well to sightseers and business travelers due to its accessibility. Families and couples also find it a suitable base for exploring. To enhance your stay, it is advisable to request a room in the main building for a more modern experience, and be mindful of potential noise from the street or internal areas, particularly in older sections. For those arriving by car, taking advantage of the discounted rates at the nearby parking garage is a practical tip.

Facilities & Amenities
The hotel operates across multiple buildings, which means guests assigned to annexes often need to cross the street to access the main lobby and dining areas. While a fitness center is available, some guests noted issues with equipment, such as non-functional treadmills. The elevators in the older buildings are frequently described as small, dated, and noisy, causing some concern. On the positive side, coffee and tea machines are conveniently located in the main lobby, offering complimentary beverages. However, a common point of feedback is the absence of in-room tea and coffee facilities, requiring guests to venture out for hot drinks. Additionally, while mini-fridges are present in rooms, several reviews indicate they are often not in working order.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, often depending on whether the room is in the main building or an older annex. Many guests reported small or cramped rooms, particularly for families, and noted that rooms in the annex buildings were dated, with peeling paint, cracked tiles, stained carpets, and generally worn-out furnishings. Noise is a significant issue, with frequent complaints about street noise, loud ventilation systems, and internal noise from elevators and neighboring rooms. The lack of air conditioning or effective temperature control often leads to uncomfortably hot rooms, forcing guests to open windows and thus increasing noise exposure. Bathrooms in older sections were criticized for leaking showers, mold or discoloration, loose toilets, and being excessively small. While some found the beds comfortable, others mentioned thin pillows or issues with two single beds pushed together.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, standing out as a major highlight for most guests. The buffet is described as exceptionally extensive, offering a wide variety of fresh and delicious options, including salmon, eggs, and bacon. Guests appreciate the availability of allergy-friendly options, such as gluten-free and lactose-free choices. While the quality is generally excellent, some guests noted that hot items like bacon could be cold, and the dining area can become crowded during peak hours, leading to queues. The option to request takeaway breakfast boxes is a convenient service. Although a restaurant is available for dinner, its availability for all guests is not always consistent, but when open, the food quality is generally well-regarded.

Location & Accessibility
The hotel boasts a highly central location, making it an excellent base for exploring the city. It is conveniently within walking distance of the Hurtigruten terminal, which is particularly beneficial for cruise passengers. Guests appreciate its proximity to the city center, Bryggen, the Floyen funicular, and various shopping and restaurant options. Access to public transport, including the light rail station, is also very easy, facilitating travel to and from the airport and other parts of the city. For those arriving by car, parking is available in a nearby garage, often with a discounted rate for hotel guests, though it is a paid service and requires a short walk from the hotel entrance.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness and helpfulness, particularly at the reception and in the breakfast area. Many guests highlighted the quick check-in process and the staff's willingness to accommodate requests, such as providing fans or extra duvets. However, there is mixed sentiment, with some guests reporting encounters with unfriendly or unprofessional receptionists, and instances of slow check-in due to understaffing. Some reviews also mentioned staff being unresponsive to specific maintenance issues or lacking knowledge regarding booking problems. While housekeeping staff are often described as cheerful, the consistency of daily room cleaning and towel replacement was a point of concern for some guests.

Additional Information
A significant aspect of the hotel is its multi-building structure, which often requires guests to cross a street to access the main reception or breakfast area, especially if their room is located in an older annex. This setup can be inconvenient, particularly during inclement weather. Another point frequently noted by guests is the hotel's no daily cleaning policy, meaning rooms are only serviced upon request, which can be a surprise for those expecting regular housekeeping. Furthermore, while luggage storage is available, some guests expressed concerns about its security, describing it as an open area without proper supervision. The hotel is generally considered pet-friendly, though specific details on this policy are not widely elaborated in reviews.