Novotel Living Bangkok Sukhumvit Legacy

This hotel stands out as an exceptional choice for families, offering a truly family-friendly environment with a fantastic pool area and dedicated kids' facilities. Its central yet quiet location makes it ideal for sightseers and shoppers looking to explore the city's vibrant attractions and retail hubs. Guests consistently praise the hotel's overall cleanliness, the spacious and comfortable accommodations, and the consistently friendly and helpful staff. To maximize your stay, consider the hotel's excellent amenities for children, and be mindful that while centrally located, the walk to public transport might feel a bit long on hot days, so plan your routes accordingly.

Facilities & Amenities
The hotel offers excellent facilities catering especially to families. The pool area is a major highlight, featuring a slide and a shallow area that children thoroughly enjoy, though some guests noted the water could be a bit cold. Adjacent to the pool, a fabulous kids club and playroom are available, equipped with toys for toddlers and a video game room, allowing parents to relax while children are entertained. Guests also appreciate the well-maintained gym facilities for their fitness needs. Some rooms are equipped with a washing machine, which is a convenient option for longer stays, and the availability of ice machines and vending machines adds to guest convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness throughout the property and within the rooms. The rooms are frequently described as spacious, roomy, and well-kept, providing ample space for relaxation. The beds are noted for being very comfortable and soft, ensuring a restful night's sleep, although a few guests found the provided pillows to be too firm. While generally quiet, some guests experienced noise from adjacent rooms or the air conditioning unit. Minor issues reported include inconsistent shower pressure, fluctuating hot water temperature, and occasional drainage problems in the bathroom, with some showers leaking onto the floor.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives high praise from guests. The breakfast buffet is described as excellent, offering an expansive variety of options that cater to diverse tastes, including good quality coffee and iced coffees. Many guests found the food delicious and the selection substantial, making it a highlight of their stay. While there is a Mexican bar on-site that some found to have surprisingly authentic food, it was noted that the restaurant might not be the most suitable option for family dinners due to higher prices and a lack of a dedicated children's menu.

Location & Accessibility
The hotel boasts a central location that is highly convenient for exploring the city, described as being in the heart of Bangkok. It offers easy walking access to major shopping destinations like Terminal 21, Emsphere, and Emquartier, as well as various food and cafe options. Despite being in a busy area, the hotel is tucked away on a side street, providing a surprisingly quiet environment away from the main road's hustle and bustle. While well-situated near public transportation like the metro and Sky-train, some guests found the 10 to 15-minute walk to the nearest stations a bit far, especially when traveling with young children or during hot weather.

Staff & Service
The staff at this hotel consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to assist with requests, from the reception team to the cleaning staff, bar staff, and doormen. The check-in process is often described as easy and quick, contributing to a smooth arrival experience. The overall commitment of the staff to providing excellent service is a recurring theme, with many guests expressing gratitude for the positive interactions that enhanced their stay.

Additional Information
Guests should be aware that the hotel has recently undergone renovations, resulting in a modern and clean aesthetic throughout. However, some visitors experienced ongoing construction during their stay, which occasionally led to noise or temporary changes in access, such as using a garage entrance. Despite these temporary inconveniences, the hotel maintains a positive atmosphere. It offers unique family-friendly activities beyond the pool and kids' club, including in-room amenities like coloring books and stuffed animals, and special treats such as free popcorn and happy hour milkshakes, making it a truly welcoming environment for those traveling with children.