Hotel Naturwald Furano

This hotel is highly regarded for its exceptional hospitality and generous complimentary offerings, making it a memorable stay for many. Its signature feature is its prime location directly opposite the ski slopes and gondola, making it an ideal choice for skiers and snowboarders. The hotel's strong focus on families with young children is evident through its extensive kid-friendly facilities and activities, ensuring a fun and engaging experience for all ages. Couples and adults also appreciate the relaxing amenities and excellent dining options. To maximize your stay, guests recommend taking full advantage of the numerous freebies and considering the half-board option for outstanding value and convenience.

Facilities & Amenities
The hotel offers a wide array of facilities and amenities designed to enhance the guest experience. Guests consistently praise the inviting onsen, featuring both indoor and outdoor baths, perfect for relaxation after a day of activities. For those hitting the slopes, convenient ski lockers are available directly outside the hotel entrance. The property also boasts a well-equipped library and dedicated work cubicles with Wi-Fi, catering to both leisure and business travelers. Families particularly appreciate the large indoor playground and the delightful dessert bar, which offers complimentary sweets and snacks. Additionally, guests can enjoy free-flow coffee, tea, hot chocolate, and soft drinks throughout the day, along with unique offerings like a marshmallow roasting pit and evening ice cream and alcoholic beverages.

Cleanliness & Room Comfort
While the rooms are often described as dated or older in decor, most guests find them to be clean and functional, providing a comfortable base for their stay. Some reviews mention minor issues such as dust, stained carpets, or worn fixtures, indicating areas where maintenance could be improved. The beds are typically twin configurations, which some guests find less comfortable or hard, though the option to choose different pillows is appreciated. Room sizes are generally considered spacious for Japanese hotels, though some family rooms are noted as being smaller. A few guests have pointed out the elevated step into the bathroom, which can be a minor inconvenience. Noise levels, particularly from children, are occasionally mentioned but do not seem to significantly detract from overall comfort.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, with both breakfast and dinner buffets being significant highlights. The breakfast buffet is consistently praised for its extensive variety and high quality, featuring a mix of Japanese and Western options, including fresh seafood, local specialties, made-to-order hamburgers, and omelets. The dinner buffet is a standout, offering an impressive spread of grilled meats and seafood, such as crab, scallops, and lamb, cooked fresh at individual tables. A major draw is the free-flow alcohol, including beer, wine, sake, and whiskey, which adds exceptional value. Guests also rave about the complimentary dessert bar, available at various times. While the restaurant can get busy, especially during peak hours, the quality and abundance of food are consistently lauded.

Location & Accessibility
The hotel boasts an excellent location for winter sports enthusiasts, situated directly across the road from the Kitanomine gondola and ski lifts. This proximity allows for convenient ski-in/ski-out access, making it incredibly easy to get to and from the slopes. A bus stop is conveniently located right in front of the hotel, providing easy access to airport shuttles and local transportation. While some guests note that the main town area or train station might be a bit of a walk, there are some local restaurants and bars within walking distance. Parking is readily available, often across the road from the hotel, which is a significant advantage for guests traveling by car.

Staff & Service
The hotel's staff and service consistently receive glowing reviews, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. Many describe the service as excellent and above and beyond, noting instances where staff went out of their way to assist guests, such as helping with hospital arrangements or providing personal transportation. The check-in process is generally smooth, though some guests found the self-check-in tablets a bit cumbersome. The hotel's family-friendly service is a recurring theme, with staff actively engaging with children and creating a welcoming atmosphere. While some guests noted varying levels of English proficiency among staff, their willingness to assist and ensure a positive experience was always evident.

Additional Information
The hotel offers several unique and thoughtful inclusions that enhance the guest experience. A notable feature is the housekeeping cashback program, where guests can opt out of daily room cleaning in exchange for a voucher to be used at the souvenir shop. For families, the hotel provides dummy money for children to "buy" small toys or snacks, along with stamp collection games and even organized fireworks during summer. A pillow library allows guests to choose their preferred pillow type for optimal comfort. The hotel also offers board games for family entertainment and provides umbrellas in rooms, a practical touch. Guests appreciate the availability of free laundromat service and the provision of baby amenities like paper bibs and rental toys in the restaurant.