Mercure Chur City West

This modern hotel offers a memorable stay, particularly noted for its spacious rooms and stunning mountain views that create a serene backdrop for guests. Its unique feature is its direct connection to a shopping mall, providing convenient access to various amenities. The hotel is an excellent fit for business travelers due to its high standards and proximity to the university, as well as for sightseers and those embarking on the Bernina Express, who appreciate the easy access to transport. Families will find the large rooms and nearby mall attractions appealing, while couples can enjoy the romantic vistas. To enhance your experience, guests recommend utilizing the complimentary local bus pass provided by the hotel for easy city exploration and considering a room on a higher floor for the best views.

Facilities & Amenities
Guests generally find the hotel's facilities modern and well-maintained. Many rooms are equipped with a coffee machine and some even feature a private sauna, offering an exceptional level of comfort. The hotel provides free Wi-Fi, ensuring guests can stay connected. While there is a gym available, some guests noted that a deposit is required for its use. The lobby area, though small, offers a place to relax, but some found the seating limited. There were also comments about a coffee machine in the lobby requiring payment, which surprised some guests. Overall, the amenities contribute to a comfortable stay, with practical additions like adapters for foreign plugs in the rooms.

Cleanliness & Room Comfort
The hotel consistently receives praise for its cleanliness and the overall comfort of its rooms. Guests frequently highlight the spacious rooms and modern design, often featuring large windows that provide ample natural light and impressive mountain views. The comfortable beds and quality linens contribute to a restful sleep, complemented by well-appointed bathrooms with large showers and good toiletries. Some rooms benefit from floor heating and automatic blackout shades. However, a few guests experienced issues such as a lack of hot water or noted noise levels from the air conditioning or plumbing. Some also found the pillows to be too thin or uncomfortable, and the refrigerators in the rooms were sometimes described as too small.

Dining & Food Quality
Feedback on dining experiences at the hotel is mixed. While some guests found the breakfast buffet to be very good with a decent selection, many others described it as basic, limited, and not offering sufficient variety, especially for the price. Concerns were raised about the food quality, with some items appearing dry or unappetizing, and a lack of vegan options. The hotel's restaurant received high praise for its exceptional food quality when it was open, but several guests reported that it was frequently closed, had limited operating hours, or was fully booked, making it difficult to dine on-site. The hotel also lacks a dedicated bar area, limiting social space.

Location & Accessibility
The hotel's location is a key point of discussion among guests. While it is situated outside the immediate city center, it offers excellent accessibility due to its proximity to the highway and convenient parking in an underground garage. A major advantage is the bus stop directly in front of the hotel, providing easy and frequent public transport to the train station and old town. Guests particularly appreciate the complimentary guest card which allows free bus travel. The hotel's direct connection to a large shopping mall with a supermarket, cinema, and restaurants is highly valued. However, some guests found the walk to the old town too far and noted that bus services are limited on Sundays and in the evenings.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness and helpfulness. Guests frequently commend the attentive service provided by reception, who are often described as welcoming, knowledgeable, and efficient in providing information about local buses and attractions. The quick check-in process is also a highlight. Staff members are noted for their willingness to accommodate requests, such as booking taxis, arranging room upgrades, and even going above and beyond in situations like returning a lost item through their lost and found service. While most interactions are positive, a few guests reported issues with limited staff availability at the reception or perceived a lack of empathy when addressing concerns.

Additional Information
Guests should be aware of certain operational aspects and policies. The hotel offers a pet-friendly policy, accommodating guests traveling with animals. For those arriving late, the late check-in procedure involves picking up keys from a secure box, which some found inconvenient if not communicated clearly beforehand. While a guest card is provided for free public transport, some guests were initially unaware of this benefit. The hotel's connection to a shopping mall is a significant convenience, offering various shops and dining options, though these may have limited hours on weekends. Some guests noted that while rooms have coffee machines, a kettle for tea is not standard, and there are no English TV channels available.