Inn at Lake Washington By OYO I-405

This hotel is frequently chosen for its affordability and convenient location, offering easy access to major roadways and nearby amenities, making it a practical choice for budget travelers and those prioritizing easy freeway access. However, a significant recurring issue highlighted by many guests is the hotel's practice of overbooking, leading to last-minute reservation cancellations without prior notice, causing considerable inconvenience and frustration upon arrival. While some guests praise the friendly staff and find the rooms clean and comfortable, others report varied experiences regarding room condition and service responsiveness. To ensure a smoother stay, it is advisable to confirm your reservation directly with the hotel shortly before arrival and be prepared for potential variations in room quality.

Facilities & Amenities
Guests generally appreciate the presence of microwaves and refrigerators in the rooms, which add convenience for longer stays or for storing food. However, a common point of feedback is the absence of in-room coffee makers, requiring guests to seek coffee elsewhere. The swimming pool is frequently mentioned as being out of service or unmaintained, leading to disappointment for those hoping to use it. While laundry facilities are available, guests note the need for quarters and the lack of readily available detergent. Some report issues with non-functional ice machines and a general datedness of the property's overall amenities, suggesting a need for updates.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. While some guests describe their rooms as clean and the beds comfortable, a significant number report issues such as peeling bathtubs, stained linens, and the presence of bugs, including ants and bed bugs. Many reviews mention unpleasant musty smells or the lingering odor of smoke. Guests also frequently report problems with non-working TVs, inoperable bathroom fans, and inconsistent hot water in showers. Noise levels from neighboring rooms or outside the property are also a common complaint, impacting the overall comfort and restful sleep of guests.

Dining & Food Quality
The hotel does not typically offer on-site breakfast, but guests find ample nearby dining options within walking distance. A local pub is frequently highlighted for its good food, including burgers and breakfast, becoming a popular recommendation. Additionally, various fast-food establishments and convenience stores are easily accessible, providing quick and convenient choices for meals and snacks. This proximity to diverse eateries is a significant advantage for guests looking for readily available food choices outside the hotel.

Location & Accessibility
The hotel's central location is consistently praised, offering easy freeway access which is ideal for travelers with a car. It is conveniently situated near convenience stores, Starbucks, and a variety of restaurants, making daily needs easily met. Parking is generally abundant, though some guests find the lot layout a bit tricky. While the location provides excellent connectivity to the wider area, including attractions and the airport, some guests express concerns about the surrounding area and the presence of construction nearby, which can occasionally impact the immediate environment.

Staff & Service
The staff at the hotel frequently receives praise for being friendly, helpful, and accommodating, with many guests highlighting positive interactions during check-in. Their willingness to assist with directions and general inquiries is often appreciated. However, there are significant criticisms regarding the handling of overbooked reservations, with many guests reporting unhelpful or indifferent responses when their pre-paid rooms were unavailable. Inconsistent housekeeping services and a lack of after-hours support (due to the front desk closing) are also common complaints, leading to frustration for guests needing assistance outside of limited hours.

Additional Information
A recurring and significant concern for many guests is the hotel's security deposit policy, with numerous reports of deposits not being returned or being charged for alleged damages without clear justification. The property is noted for being a rebranded older hotel, often still displaying its previous name, which can lead to confusion. While the hotel has a pet-friendly policy, some guests encounter issues with the availability or condition of designated pet rooms. There are also mentions of booking discrepancies through third-party sites and a 30-day stay rule requiring guests to check out for a short period before returning for extended stays.