Hoshino Resorts RISONARE Atami

The hotel is a premier destination for families with babies and young children, offering a comprehensive array of activities and facilities designed to keep little ones entertained. Its signature feature is its dedication to creating a child-friendly paradise, ensuring that toddlers, preschoolers, and elementary school-aged children have an unforgettable stay. Guests consistently highlight the extensive kids' spaces, engaging activities, and the generally attentive staff hospitality. The spacious rooms and stunning ocean views also contribute significantly to a relaxing experience for multi-generational families. While the hotel excels in catering to its primary demographic, some guests note that the overall value for money might be perceived differently by adults or couples seeking a quieter, more luxurious experience. To maximize your stay, consider booking activities in advance, as popular options can fill up quickly, and be prepared for a lively atmosphere, especially in dining areas.

Facilities & Amenities
The hotel offers a wide range of facilities catering primarily to families. Children can enjoy extensive kids' spaces, including a ball pit, indoor beach, and various play areas and studios for creative activities. The indoor pool is a popular highlight, described as clean and enjoyable for children, though some guests wished it were warmer, especially during colder months. For active guests, there are climbing walls and athletic facilities, including a treehouse and forest trails, providing opportunities for outdoor adventure. Guests appreciate the spacious terraces and balconies in rooms, offering great views. While the hotel provides baby amenities like cribs and changing stations, some standard room amenities like hairbrushes or bottled water are not consistently available, with water provided in a pitcher from a dispenser.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests praise the rooms as spacious, clean, and well-maintained, often highlighting the ocean views and the pleasant blue-themed decor. The comfortable beds and ample towels contribute to a relaxing stay. However, some guests reported issues with cleanliness, noting dust, spiderwebs, insect corpses on windows and in corners, and even mold in some areas. Some also mentioned a gym-like smell in certain kids' spaces or a smoky odor in older elevators. While the rooms are generally quiet, some guests experienced noise levels from adjacent rooms or corridors. The bathrooms are often described as spacious, though a few found them to be older or to have water stains.

Dining & Food Quality
The hotel's dining experience, particularly the buffet at Mogumogu, receives varied feedback. Many guests found the food quality to be high, with a good variety of options including live kitchen stations, local ingredients, and dishes like ramen and sashimi. The breakfast is often praised for its selection, including various breads and coffee available for takeout. However, some guests felt the buffet was overpriced for its quality, describing it as ordinary with limited selection, and some noted that the menu remained the same for consecutive nights. Specific complaints included stringy tuna and processed meat for the steak. The restaurant Hanabi was generally well-received for its delicious food and pleasant atmosphere. Most guests acknowledge that the buffet areas can be quite noisy and crowded due to the high number of children.

Location & Accessibility
The hotel is situated on a mountain top, offering stunning ocean views and a quiet, secluded atmosphere away from the bustling town. This location is a major draw for guests seeking tranquility and scenic beauty. While not ideal for exploring the town on foot, the hotel provides a shuttle bus service from the station, though its schedule can be limited. Guests appreciate the convenience of having all necessary facilities within the hotel, making it a self-contained destination. Parking is available, but some guests reported issues with staff guidance upon arrival. The surrounding area features hilly terrain and steep slopes, which can be challenging for walking, and access to convenience stores requires a significant walk.

Staff & Service
The staff and service at the hotel receive mixed reviews. Many guests commend the friendly staff for their attentiveness, helpfulness, and kid-friendly approach, highlighting their efforts to engage with children and provide excellent hospitality. Positive experiences include quick check-in processes and staff accommodating requests. However, a notable number of guests reported negative interactions, describing some staff as unprofessional, indifferent, or even rude. Complaints included a lack of apologies for issues, staff talking negatively about guests, and poor communication, especially regarding room assignments or lost items. Some guests also experienced issues with parking guidance and perceived a general lack of attentiveness from certain team members, leading to a feeling of inconsistent service quality.

Additional Information
A significant point of feedback revolves around the hotel's cancellation policy, which is widely criticized for being strict and imposing a 100% cancellation fee, regardless of the reason. This policy causes considerable concern and frustration among guests, who feel it is inflexible and not customer-oriented. The hotel is explicitly designed for families with young children, and its extensive activities are a major draw, including craft sessions, stamp rallies, and a unique chef experience for kids. While many appreciate the focus on children, some adult guests found the overall value for money to be low, feeling the price did not align with the service or amenities provided for those without children. Guests should also be aware that water is provided in pitchers from dispensers rather than bottled, which some found inconvenient.