Holiday Inn Lisbon By Ihg

This hotel is well-regarded for its rooftop pool and bar, offering a pleasant escape and city views, making it a memorable feature for many guests. Its convenient location, with excellent metro access, positions it as an ideal base for sightseers looking to explore the city's contrasts, history, and gastronomy. Families particularly appreciate the spacious rooms, the breakfast options including a pancake machine, and the overall welcoming atmosphere. Business travelers also find it suitable due to its proximity to key areas and good connectivity. To enhance your stay, consider utilizing the efficient metro system for city exploration, and be aware that while the hotel is generally well-maintained, some areas show their age.

Facilities & Amenities
The hotel's rooftop pool and bar are a significant draw, offering pleasant city views and a relaxing space, though some guests note the pool water can be cold and the area may close during off-season or have limited hours. The fitness center is available, but some found it small with older equipment. Wi-Fi connectivity in rooms received mixed feedback, with some experiencing weak signals and frequent disconnections, while others found it adequate. The lobby areas are generally described as modern and welcoming. Parking is available on-site, though it is paid and some found the spots narrow. Guests also noted that the elevators can be slow, old, and occasionally noisy or out of service.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is generally positive, with many appreciating the daily tidying and fresh towels. However, some reviews mentioned specific issues such as mold in showers, dust, or insects in rooms, and instances of stale food left behind. Rooms are often described as spacious, but many guests found the decor and furniture to be old, outdated, or worn out, indicating a need for refurbishment. Bed comfort received mixed reviews, with some finding them comfortable while others reported them too soft or with sagging mattresses. Bathrooms are frequently cited for their small size, awkward layouts, and older fixtures, with some experiencing issues like yellow water or inadequate shower designs that lead to water flooding the floor. Noise levels from corridors, neighboring rooms, and outside traffic were a concern for several guests.

Dining & Food Quality
The breakfast buffet consistently receives high praise for its variety and quality, offering a wide selection of hot and cold options, fresh fruits, and pastries, including a popular pancake machine. Many guests highlighted the attentive staff in the breakfast area. However, some experienced long queues and crowded conditions during peak times, with occasional reports of food items running out. Feedback on the hotel's restaurant and bar food is mixed; while some found the dinner buffet good with a decent choice, others were disappointed with the quality and service, describing it as average or not good. Specific complaints included salty eggs, half-baked bread, and slow room service.

Location & Accessibility
The hotel boasts a very good location for accessibility, situated in a quiet residential and business district. It is conveniently located within a 7 to 10-minute walk of multiple metro stations, including Alameda and Saldanha, providing excellent connectivity to the city center and the airport. While not in the immediate historic center, its proximity to public transport makes exploring Lisbon's main attractions straightforward and efficient. The surrounding neighborhood offers a variety of restaurants, shops, a supermarket, and a playground within walking distance. Parking is available on-site, which is a significant advantage for guests traveling by car.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlighted the attentive and welcoming demeanor of the team across various departments, including the restaurant and housekeeping. The check-in process is generally described as quick and efficient, though a few guests reported less welcoming experiences at the reception desk. Housekeeping is noted for its daily service and attention to detail, such as returning accidentally dropped coins. Overall, the staff's commitment to providing excellent service and their willingness to assist with requests, including special dietary needs and travel information, significantly contributed to a positive guest experience.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, though finding suitable outdoor areas nearby for pets might be challenging. The hotel offers rewards program benefits for loyal members, including room upgrades and complimentary breakfast. Some guests received thoughtful birthday surprises from the hotel, such as cakes and vouchers. There were recurring mentions of construction noise from nearby sites during the daytime, which could impact the tranquility of some rooms. Issues with the provision of complimentary water bottles and the functionality of in-room phones were also noted by a few guests.