Four Points by Sheraton San Diego

This hotel is recognized for its expansive property and unique architectural design, featuring wide hallways and ample common areas that create a sense of openness and tranquility. Its large pool and spacious grounds are a highlight, making it particularly well-suited for families seeking a comfortable stay with recreational options, and business travelers who appreciate its convenient location for meetings and events. Many guests find it offers excellent value for its amenities and space. While the hotel generally receives praise for its friendly staff and overall cleanliness, some visitors have noted that the property shows signs of its age. Guests should be prepared for potential noise from adjacent rooms or the hotel's surroundings, and be aware of additional charges for certain amenities that might typically be complimentary elsewhere, which can impact the overall perceived value.

Facilities & Amenities
The hotel offers a variety of facilities and amenities designed to enhance guest stays. The pool area is frequently praised for its size and spaciousness, often described as a great spot for families and children to enjoy. Adjacent to the pool, a very large hot tub is available, capable of accommodating many guests, though some visitors have reported issues with the jets not fully functioning or the water not being adequately heated. A fitness center is on-site, providing a space for workouts, but several guests have found it to be poorly maintained, with issues like strong odors, lack of air conditioning, and equipment in disrepair. The property also features extensive common areas with seating, and various meeting rooms suitable for corporate events. While Wi-Fi is available, some guests have experienced slow speeds or connectivity issues. Laundry facilities are also provided for guest convenience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being clean and well-maintained upon arrival, highlighting the comfortable beds and spacious layouts. However, a significant number of reviews describe issues such as musty smells, signs of wear and tear, and instances of inadequate cleaning, including uncleaned bathrooms and stained linens. The bathroom condition specifically draws criticism, with reports of broken fixtures, slow drains, and cleanliness oversights. Noise levels are a recurring concern, as the hotel's design, with its open hallways, can amplify sounds from other rooms, the corridor, and even external sources like the air conditioning units or nearby airport activity. While in-room amenities like mini-fridges and microwaves are appreciated, some guests have noted issues with their functionality or the overall dated appearance of the room furnishings.

Dining & Food Quality
The hotel provides dining options including a breakfast service and a bar area that also serves dinner. The breakfast, typically offered buffet-style, receives mixed reviews; while some guests appreciate the convenience and the friendly service staff, many find it to be costly for the selection provided. Specific complaints include cold food items, watered-down coffee, and a limited variety of fresh produce. The on-site restaurant and bar, which now serves both breakfast and dinner, is noted for its pleasant ambiance and attentive bartenders. However, some guests have found the food quality to be inconsistent or the menu offerings to be limited. The availability of happy hour specials at the bar is a positive point for those looking to unwind in the evening.

Location & Accessibility
The hotel's location is generally considered convenient for various purposes, including business meetings and accessing major freeways for travel around the area. It is situated within a short drive of several restaurants and grocery stores, and offers relatively easy access to attractions like the Snapdragon Stadium. While some guests appreciate its quiet setting away from the immediate downtown bustle, others find it to be somewhat isolated, necessitating a car for most excursions. A significant point of contention among guests is the parking situation. Despite the presence of a large, ample parking lot, guests are consistently charged an additional fee for overnight parking, a policy many find unexpected and unreasonable. This additional cost is a frequent source of frustration, particularly as the lot often appears to have plenty of available spaces.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, particularly regarding the front desk team. Guests consistently praise the friendly staff for their helpfulness, professionalism, and welcoming demeanor, often highlighting their efficiency during the check-in and check-out processes. Many appreciate the staff's attentiveness to guest needs and their willingness to assist with inquiries. However, the housekeeping service is a significant area of concern. Numerous reviews indicate that rooms are not cleaned daily, with some guests reporting that their rooms were not serviced for several days, even upon request. This lack of consistent housekeeping, including failure to replenish towels or amenities, has led to considerable guest dissatisfaction, contrasting sharply with the otherwise positive interactions with other hotel personnel.

Additional Information
This aging property exhibits a unique architectural design that some guests find charming, reminiscent of an older convention style with wide, open spaces. However, this design also contributes to concerns about security, as some exterior doors have been reported as not consistently closing, potentially allowing unauthorized access to the premises. The hotel features an executive golf course on the property, though it is often noted as being closed or under renovation. Guests should also be aware of potential impacts from construction occurring across the street. While the hotel is part of a well-known brand, some guests with Marriott Bonvoy status have expressed disappointment regarding the recognition of their loyalty benefits. There have also been isolated reports of issues with the fire alarm system, including false alarms.