Four Points by Sheraton Desaru

This hotel offers a memorable stay, distinguished by its spacious, modern rooms and a strategic location that provides exceptional convenience. Guests consistently highlight the hotel's cleanliness, the comfort of its accommodations, and the consistently friendly and attentive service from the staff. It is an ideal choice for families seeking kid-friendly amenities and ample space, couples looking for a relaxing getaway, business travelers due to its central position in the district, and even golfers visiting nearby courses. To enhance your experience, consider utilizing the complimentary shuttle service to explore local attractions and the beach, and take advantage of the numerous dining and shopping options conveniently located just steps away.

Facilities & Amenities
The hotel provides a range of well-maintained facilities that cater to various guest needs. The swimming pool is a popular feature, especially for children, though some guests note it can feel small or lack privacy due to its location near public areas, and occasionally its water clarity has been questioned. A well-equipped gym is available for fitness enthusiasts, and a dedicated playground and games room with consoles like PS4 and Nintendo Switch offer entertainment for younger guests. The hotel also offers a highly valued shuttle bus service providing convenient access to the beach, ferry terminal, and other points of interest. Guests appreciate the availability of free Wi-Fi throughout their stay, ensuring connectivity.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its spacious rooms, describing them as modern, clean, and well-appointed, making them particularly suitable for families. The beds are generally found to be comfortable, ensuring a restful sleep. However, many guests note that the pillows are excessively soft, which can lead to discomfort. The air conditioning is effective, though some reviews mention issues with noise, control, or direct airflow onto the bed. While overall cleanliness is praised, isolated incidents of moldy or musty smells, cockroaches, spiderwebs, and stained towels or bed sheets have been reported. Bathrooms are typically spacious, offering good hot water pressure, though some have noted slippery floors or broken shower head holders.

Dining & Food Quality
The hotel's dining experience receives mixed but generally positive feedback. The breakfast buffet is a significant highlight for many, praised for its extensive variety of local and international dishes, including an excellent roti canai station. However, some guests found the overall food quality to be average, and during peak times, the restaurant can become crowded, leading to slow plate clearing or items not being promptly refilled. The main restaurant, The Mesh, is well-regarded for its lunch and dinner menus, featuring live music and popular specials like BBQ Night and Seafood Grill Night, with specific dishes like oxtail soup and braised beef cheeks receiving high praise. Room service is available, though one guest reported a negative experience with food quality.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it incredibly convenient for guests. It is situated directly opposite a supermarket and surrounded by a plethora of restaurants and eateries, offering diverse options for breakfast, lunch, and dinner. The SKS Mall is also within a short walking distance. While not directly on the beachfront, the hotel provides a complimentary shuttle bus service to Desaru Beach and other key attractions like the Adventure Waterpark and Mini Zoo, typically a 10-15 minute drive away. Parking is available on-site, though it is chargeable and requires validation, which some guests found to be a minor inconvenience.

Staff & Service
The hotel consistently receives high praise for its exceptional staff and service. Guests frequently highlight the friendly staff, describing them as incredibly helpful, attentive, and professional, contributing significantly to a positive stay. The security staff are particularly noted for their warm greetings and assistance upon arrival. The front desk team is commended for their efficiency, facilitating quick check-in and check-out processes, and accommodating requests such as early check-in, late check-out, and room upgrades for loyalty program members. The restaurant staff are also recognized for their attentiveness, ensuring guests are well-served. The hotel is highly accommodating for special requests, including birthday decorations and anniversary celebrations, often exceeding guest expectations.

Additional Information
Guests should be aware that a tourism fee is typically applied to stays. While the hotel is generally well-maintained, some guests have noted that the air conditioning in the corridors can be off, leading to uncomfortable temperatures. The soundproofing in rooms is occasionally cited as an area for improvement, with some guests reporting noise from adjacent rooms. The hotel implements eco-friendly practices, such as using refillable dispensers for toiletries. Although the hotel provides a playground and games room, it does not offer a dedicated spa or massage service on-site, nor does it have a tennis court. Some guests have experienced issues with the room key cards or the functionality of in-room amenities like the safety box or hair dryer.