Crowne Plaza Seattle-downtown By Ihg

This hotel offers a prime urban experience, distinguished by its central location that provides easy access to downtown attractions and often boasts impressive city views, including glimpses of the Space Needle from higher floors. Its appeal extends to various traveler types, making it an excellent fit for sightseers eager to explore the city on foot, business travelers attending events at the nearby convention center, and cruise passengers seeking a convenient pre- or post-voyage stay. Families and couples will also find the accommodations suitable, with many reviews highlighting the spacious rooms and comfortable environment. Guests consistently praise the hotel's cleanliness and the generally attentive service from the staff. To make the most of your visit, be prepared for Seattle's hilly terrain when walking, especially with luggage, and familiarize yourself with the unique high-tech elevator system upon arrival, as it operates differently from traditional elevators.

Facilities & Amenities
Guests generally appreciate the range of facilities and amenities available. The fitness center is frequently highlighted as well-equipped, offering a good selection of machines and weights for a decent workout. While some guests noted issues with Wi-Fi speed, many found it quick and reliable for staying connected. Rooms are equipped with a mini-fridge and a coffee maker, providing convenience for in-room refreshments. For quick purchases, a self-checkout shop or mini-market is available in the lobby, offering snacks and beverages. The hotel features a distinctive elevator system that requires guests to select their floor on a touchscreen before being directed to a specific car; this system is often described as high-tech and efficient, though some guests initially found it confusing or experienced occasional delays during peak times.

Cleanliness & Room Comfort
The hotel receives consistent praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. Spacious rooms are a recurring highlight, often exceeding expectations for a downtown property and providing ample space for relaxation. The comfortable beds and high-quality linens are frequently commended, ensuring a restful night's sleep for most visitors. However, feedback on noise levels is mixed; while some rooms are noted as quiet, others experienced disturbances from adjacent rooms, hallways, or the elevator system. In-room amenities include televisions, though many reviews mention ongoing issues with the TV system, including connectivity problems and a lack of channels. Some guests also noted the absence of a microwave in rooms and occasional issues with air conditioning noise or effectiveness, as well as the design of the bathroom toilets.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast service is a prominent topic, with many guests finding the buffet to be comprehensive and satisfying, offering a good selection of hot and cold items. However, a significant number of reviews mention the breakfast as being expensive, and some found the food quality to be average for the price, with occasional issues like cold items. The hotel also features a restaurant and bar area. While some guests enjoyed meals and found the staff attentive, others noted limited menu options or early closing times for the lounge. Room service is generally described as limited or unavailable, with guests sometimes needing to pick up orders themselves from the restaurant, which was a point of inconvenience for some.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering excellent walkable access to many of Seattle's key attractions. Guests appreciate its proximity to Pike Place Market, the waterfront, the convention center, and various shopping and dining establishments. Public transportation, including the light rail and monorail, is also conveniently close, providing easy transit options. However, navigating the city's hilly terrain can be challenging, especially when walking back to the hotel from areas like the waterfront with luggage. Parking is a frequently discussed topic, with reviews indicating that only valet parking is available, and it is consistently described as very expensive, prompting many guests to seek alternative off-site parking solutions.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. Many reviews commend the friendly staff and their helpful and attentive demeanor, particularly at the front desk and in the restaurant. The check-in process is often described as smooth and efficient, with staff accommodating early arrivals when possible. However, some guests experienced long waits during check-in or check-out during peak times. Housekeeping service is provided upon request, which some guests found inconvenient as rooms were not automatically serviced daily. The valet service receives mixed feedback; while some found it efficient and courteous, others reported issues with wait times, organization, or staff attitude. Overall, the customer service is a strong point, with many staff members going above and beyond to assist guests.

Additional Information
Guests should be aware of several important details that frequently appear in reviews. The hotel has been undergoing ongoing renovations, particularly in the lobby area, which some guests found disruptive due to noise or temporary changes in layout. This information was not always clearly communicated prior to arrival. Another recurring theme is the hotel's policy regarding incidentals holds, with guests often surprised by the significant amount charged upon check-in, which can take several business days to be refunded. Furthermore, many reviews highlight persistent TV system issues, including connectivity problems and limited functionality, which can impact in-room entertainment. The unique high-tech elevator system, while generally efficient, can be a source of initial confusion or occasional delays, especially during busy periods.