Hotel&Co. Sagami

The hotel is primarily noted for its excellent location in Shinjuku, offering unparalleled access to the city's vibrant core. Guests often find it suitable for those prioritizing proximity to attractions and transit over extensive amenities. While the compact rooms and shared facilities are common themes, the hotel's appeal lies in its value proposition for budget travelers, solo adventurers, and backpackers. However, cleanliness concerns and the nature of staff interactions are frequently mentioned. It is generally not recommended for families with small children or individuals with mobility issues due to the building's structure and shared amenities. Guests are advised to be prepared for a no-frills experience and consider bringing earplugs for potential noise.

Facilities & Amenities
The hotel features a very limited number of shared showers for the entire building, which are frequently described as unhygienic and poorly maintained, with common issues like drainage problems and mold. Some guests noted the availability of laundry services, including washing machines and dryers, though the dryers were sometimes reported as inefficient. A significant point of concern for many is the absence of an elevator, making access to higher floors challenging, especially for those with heavy luggage or physical limitations. While Wi-Fi is provided, its connection quality can be inconsistent, with some guests experiencing poor signals on upper floors. Basic conveniences like ice machines and vending machines are also present.

Cleanliness & Room Comfort
Rooms are consistently described as small and narrow, often leaving minimal space for luggage or movement. While linens and beds are occasionally noted as clean and comfortable, many reviews highlight significant issues with overall room cleanliness, including dust, peeling plaster, and holes in walls. The shared bathrooms and toilets receive overwhelming negative feedback, frequently cited as unhygienic, stinky, and moldy, with some guests resorting to using public facilities elsewhere due to their condition. Noise is a common complaint due to thin walls and grated doors, leading to disturbances from neighboring rooms and corridors, impacting sleep quality for light sleepers.

Location & Accessibility
The hotel's central location in Shinjuku is its most praised attribute, offering easy access to Shinjuku Station, Shinjuku Gyoen, and various entertainment options, including bars and restaurants. Guests appreciate being within walking distance of major attractions and public transportation, making it exceptionally convenient for exploring the city. The area is described as vibrant and lively, yet the hotel itself is situated on a quiet side alley, providing a degree of respite from the city bustle. Its proximity to convenience stores and eateries further enhances its appeal for guests seeking immediate access to amenities.

Staff & Service
Feedback on staff and service is mixed. Some guests commend the friendly and polite staff, particularly the manager, for their helpful demeanor and willingness to assist with requests, including early luggage storage. However, many reviews highlight challenges with the remote check-in process, which is often described as confusing and difficult, with limited or unresponsive communication. The general absence of on-site staff is a recurring concern, leading to difficulties in resolving issues or getting immediate assistance. Despite these challenges, some guests found the staff, when accessible, to be accommodating and appreciative of their efforts to improve the guest experience.

Additional Information
Guests should be aware that the hotel operates with a remote reception system, which can make initial check-in challenging for some, often requiring communication via intercom. The building is older and notably lacks an elevator, which is a significant consideration for guests with heavy luggage or mobility concerns, as rooms can be on higher floors. Some reviews mention a strict late checkout fee policy, advising guests to adhere strictly to checkout times. The hotel is often described as more akin to a dormitory or budget accommodation, appealing to those who prioritize cost savings and location over extensive amenities or luxury.