Century Marina Hakodate

The hotel is celebrated for its rooftop open-air hot spring offering breathtaking views of Mount Hakodate and the bay, alongside an exceptional breakfast buffet that consistently receives high praise. Guests are particularly impressed by the hotel's commitment to personalized comfort, evident in its unique pillow and aroma bar. The spacious and clean rooms, coupled with the attentive staff, contribute to a highly satisfying stay. This hotel is an ideal choice for sightseers eager to explore the city's attractions, couples seeking a romantic and relaxing getaway, and families who appreciate comfortable accommodations and diverse dining options. Business travelers will also find the functional rooms and convenient location beneficial. To enhance your experience, consider utilizing the pillow and aroma bar for a restful night, and check the in-room TV for real-time hot spring occupancy to enjoy a more serene soak. For breakfast, arriving early is recommended to avoid the peak-hour queues.

Facilities & Amenities
Guests consistently praise the hotel's diverse and well-maintained facilities. The signature rooftop open-air hot spring on the 15th floor offers stunning Mount Hakodate views and a relaxing ambiance, often accompanied by bossa nova music. The large public bath on the 14th floor features a sauna, various high-end shower heads from popular brands, and a selection of skincare products, enhancing the bathing experience. For personalized comfort, a pillow and aroma bar is available on the second floor, allowing guests to choose their preferred sleep aids. The hotel also provides a convenient 24-hour coin laundry facility, along with ice machines and microwaves on certain floors. Guests can enjoy a relaxed atmosphere by wearing the provided lounge wear throughout the hotel. A post-bath lounge on the 14th floor offers light refreshments like ramen and beer. While a gym area is planned for the future, some guests noted occasional long waits for the elevators during busy periods.

Cleanliness & Room Comfort
The hotel rooms are widely commended for their impeccable cleanliness and overall comfort, ensuring a pleasant stay for most guests. The bed comfort receives high marks, with many reviewers highlighting the high-quality bedding and the positive impact of the pillow bar on their sleep quality. Room size garners mixed feedback; some guests describe their accommodations as spacious, while others find them more functional or on the smaller side. In-room amenities are comprehensive, including various beverages, cookies, an iron, and a coffee maker, though some noted a charge for extra coffee capsules. The bathroom setup varies, with some rooms featuring showers only and a few guests mentioning a lack of privacy due to toilets lacking doors. While most find the rooms quiet, some reported poor sound insulation from corridors or outside noise. Many rooms offer stunning sea views or Mount Hakodate views, significantly enhancing the overall ambiance.

Dining & Food Quality
The breakfast buffet is consistently highlighted as an exceptional and mind-blowing experience, often described as one of Japan's best due to its overwhelming variety and high quality. Guests can indulge in an extensive array of options, including fresh seafood like salmon roe, tuna, salmon, squid, and sweet shrimp, perfect for creating personalized DIY rice bowls. The buffet also features made-to-order omelets and pancakes, hot pot soup, a diverse selection of salads, and a wide range of Japanese, Western, and Chinese cuisine. Many guests are delighted by the inclusion of sparkling wine and a wide selection of desserts, including delicious soft cream and egg tarts. While most praise the freshness and taste, some found the seafood quality inconsistent or the salmon roe too salty. The breakfast area can become very crowded during peak hours, leading to long wait times, so arriving early is highly recommended. Food is constantly replenished, ensuring a continuous supply of fresh dishes.

Location & Accessibility
The hotel's central location is a significant advantage, offering guests convenient access to many of Hakodate's popular attractions. It is situated within easy walking distance of the JR Hakodate Station, typically a five to ten-minute stroll, making arrivals and departures seamless. The vibrant Hakodate Morning Market is exceptionally close, just a two-minute walk away, allowing guests to enjoy fresh local seafood daily. Other key landmarks such as the Kanemori Red Brick Warehouses and the picturesque bay area are also easily accessible on foot. For those wishing to experience the famous night view, the Hakodate Mountain Ropeway Station is conveniently located within a five to ten-minute walk. While on-site parking is limited and can fill up quickly, requiring guests to use nearby paid parking lots, the hotel's proximity to public transportation, including tram stops, provides excellent accessibility throughout the city.

Staff & Service
The hotel staff consistently receives high praise for their friendly, polite, and attentive service. Guests frequently highlight their helpfulness and eagerness to assist with various requests, contributing significantly to a positive stay. The check-in and check-out processes receive mixed feedback; while some guests experience quick check-in and efficient service, others report long queues and a somewhat rushed atmosphere during peak times. There are also varying accounts regarding luggage service, with some guests noting their bags were delivered directly to their rooms, while others did not receive assistance. Despite some guests mentioning that staff's English proficiency can be limited, they commend the team's dedication to communication and their efforts to overcome any language barriers. Overall, the staff's positive attitude and commitment to providing excellent service are recurring themes, leaving a strong impression on visitors.

Additional Information
The hotel offers a unique "clean-free" service, allowing guests to decline daily room cleaning in exchange for a hotel voucher, though some found the redemption process unclear. Future plans include new guest rooms and additional restaurants opening in mid-2025, which may affect current facilities like parking. Guests can enjoy a relaxed stay by utilizing the provided lounge wear, which is permitted throughout the hotel, including public baths and breakfast. A pet-friendly policy is available, featuring specific rooms with direct outdoor access and private dog runs, complete with pet amenities. Complimentary welcome drinks and soups are offered in the lobby during limited evening hours. For guests with tattoos, cover-up stickers are available for purchase to facilitate public bath usage. Some reviewers noted that sound insulation in rooms could be improved, and corridor music might be audible at night. The hotel also provides rewards program benefits for its loyal patrons.