Casuarina Resort & Spa

This hotel offers a memorable escape, distinguished by its stunning tropical gardens and direct access to a beautiful beach just across the road, complete with complimentary sunbeds and umbrellas. Guests consistently highlight the exceptional staff service, who are frequently described as friendly, attentive, and going above and beyond to ensure a pleasant stay. The diverse and delicious food also receives high praise, offering a wide selection of quality dishes. The spa experience is a standout feature, noted for its tranquility and professional, relaxing treatments. This hotel is an ideal fit for families seeking a fun and engaging environment with kid-friendly activities, couples looking for a relaxing and romantic getaway, and travelers who appreciate excellent value for money. To enhance your visit, consider bringing beach shoes due to potential coral in the water, and explore the highly recommended spa services for ultimate relaxation.

Facilities & Amenities
The hotel features two inviting swimming pools, one offering an ocean view, which are generally well-maintained and provide ample space for relaxation, though some guests noted they can become crowded during peak times. The on-site spa is a significant highlight, consistently praised as a beautiful and tranquil oasis offering a range of services including massages, a hammam, and a jacuzzi, providing a perfect retreat for rejuvenation. Guests can also enjoy various complimentary water activities from the boat house, such as kayaking, pedal boating, and glass-bottom boat tours, enhancing the beach experience. The hotel is set within beautiful tropical gardens that contribute to a serene and picturesque environment. Wi-Fi is available throughout the property, ensuring connectivity. While evening entertainment is provided, some guests noted it is primarily geared towards French-speaking visitors. A kids' play area and a games room are also available, catering to younger guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is somewhat mixed. Many guests found their rooms to be spacious, spotless, and well-maintained, with some appreciating the presence of a balcony offering pleasant views. The beds are frequently described as comfortable, ensuring a restful sleep, often complemented by good pillows and quality linens. The air conditioning generally performs well, contributing to a comfortable indoor environment, though a few guests reported it could be noisy or experience minor issues. While many found the bathrooms to be spacious with good shower pressure, some noted that the decor appeared dated and could benefit from renovation. In-room amenities typically include a small fridge and basic tea and coffee facilities, though some found the selection limited. A recurring concern for some guests was the presence of pests like ants or lizards, and occasional noise from external sources or other rooms.

Dining & Food Quality
The dining experience at the hotel generally receives high praise for its food quality and variety. Guests consistently describe the meals as delicious and excellent, with a wide selection of dishes that often include traditional Mauritian food and international cuisines, sometimes featuring BBQ-style cooking. The breakfast buffet is particularly noted for its extensive options, including freshly prepared items like omelets and pancakes, a range of cereals, cold cuts, and fresh fruit, alongside decent coffee. The hotel is also commended for its ability to accommodate dietary restrictions, with chefs often preparing personalized meals. While the bar offers a good range of cocktails and other beverages, some guests expressed concerns about the cleanliness of the dining area, noting issues with birds and the upkeep of tables and chairs, especially during busy periods.

Location & Accessibility
The hotel boasts an excellent location, directly situated across a small road from a stunning beach that many consider among the best in the region, offering easy access for guests with complimentary sunbeds and umbrellas. This prime position places the hotel conveniently close to various shops and restaurants, and within easy reach of popular areas like Trou aux Biches and Grand Baie, making it a practical base for exploring the northern part of the island. Guests appreciate the easy accessibility to public transportation, with local bus stops just a short walk away, providing convenient options for venturing further afield and exploring local attractions. The hotel's setting allows for a blend of beach relaxation and cultural exploration.

Staff & Service
The staff and service at the hotel are consistently highlighted as a major strength, with guests frequently praising their friendliness, helpfulness, and attentiveness. Many describe the team as going above and beyond to ensure a pleasant stay, creating a warm and welcoming atmosphere. The reception staff generally provides a quick and efficient check-in process, though some guests experienced delays. Restaurant and bar staff are commended for their efficiency and jovial demeanor, often remembering guest preferences. Housekeeping is largely praised for maintaining spotless rooms with daily tidying and fresh towels, although a few isolated instances of missed service or cleanliness issues were noted. The spa staff receives exceptional reviews for their professionalism and caring approach, while the animation team is appreciated for their engaging activities, despite some feedback that entertainment is primarily geared towards French-speaking guests.

Additional Information
Guests should be aware that while the hotel maintains a charming ambiance, some areas, particularly the rooms, are described as dated and could benefit from renovation, though ongoing upgrades are noted. The hotel's clientele is predominantly French-speaking, which significantly influences the language used in evening entertainment and activities, potentially limiting engagement for non-French speakers. For those considering their stay, opting for the all-inclusive package is highly recommended by many guests, as it offers significant value, with individual meal purchases noted as potentially expensive. While the hotel is set within beautiful gardens with ducks and other wildlife, some guests reported issues with pests in certain areas. Additionally, the on-site hotel shop is mentioned as being significantly overpriced, and some day-package visitors reported issues with service and food quality.