Voila Bagatelle

This hotel offers a highly convenient urban stay, primarily distinguished by its direct access to the adjacent Bagatelle Mall, making it an ideal choice for shoppers and business travelers seeking easy access to amenities and a central location for work. Guests frequently highlight the exceptional friendliness and helpfulness of the staff, the overall cleanliness of the premises, and the comfortable accommodations. For families, the proximity to the mall provides numerous dining and entertainment options, while its strategic position caters well to those on corporate trips. To maximize your experience, consider utilizing the mall for diverse dining choices and be aware of the unique room features, such as the bathroom design, which some guests find surprising.

Facilities & Amenities
The hotel provides a range of facilities designed for convenience and productivity. Guests appreciate the free private parking directly on-site, offering easy access for those with vehicles. A fitness center is available, though some guests note it is small with limited equipment and fixed windows, which can make it feel stuffy. The Wi-Fi generally receives positive remarks for its speed, though some express concerns about its open network security. The hotel also features well-organized internal spaces, including a pleasant restaurant area and various conference rooms, making it suitable for business meetings. However, a frequently mentioned point is the absence of a swimming pool, which some guests find disappointing for a hotel in this region.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the rooms as clean and functional. The beds are consistently praised for being comfortable, ensuring a restful sleep. However, some guests have noted that rooms can be small or feel cramped, particularly for extended stays, and some report issues with dust or mold in bathrooms. Noise levels are a mixed bag; while some rooms are quiet, others experience noise from the corridor, AC machines, or even karaoke from nearby establishments. A recurring and notable feature is the bathroom design, which often includes glass walls or no proper doors, leading to a lack of privacy. Additionally, some guests mention issues with musty smells, poor ventilation, clogged showers, or a lack of basic toiletries like soap bars or tissues.

Dining & Food Quality
The hotel's dining options receive varied feedback, with many guests praising the food quality overall. The breakfast is frequently described as good, excellent, and varied, offering a pleasant start to the day, though some guests find the selection to be limited or repetitive over longer stays. Specific concerns include items finishing early, a lack of vegetarian or Indian food options, and issues with the coffee machine. The restaurant also serves dinner, which many find delicious and well-prepared, with some highlighting the grilled fish and chicken curry. However, some guests report that the dinner buffet can be expensive for the limited choices offered, and service can occasionally be slow. Room service is generally not available, which some guests find inconvenient.

Location & Accessibility
The hotel's central location is a significant advantage, making it highly accessible for both business and leisure. Its most prominent feature is the direct access to Bagatelle Mall, which provides an abundance of shopping, dining, and supermarket options, as well as a money changer. This proximity is a major convenience, allowing guests to easily find meals and essentials. The hotel is strategically positioned for business travelers, offering easy commutes to key areas like Ebene and Port Louis. Public transportation, including bus stops and readily available taxis, is also conveniently located nearby. The availability of free private parking further enhances accessibility for guests traveling by car.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the professional and welcoming demeanor of the team, noting their willingness to go above and beyond to assist with requests and ensure a comfortable stay. The check-in and check-out processes are generally described as smooth and efficient. Housekeeping staff are often commended for their thoroughness and pleasant interactions. However, some guests report mixed experiences, particularly with the front desk staff, describing them as occasionally unfriendly, indifferent, or even rude, leading to feelings of being unwelcome. There are also mentions of slow service in certain areas and a perceived lack of situational awareness from some team members.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel has a policy regarding water bottles, typically providing only one complimentary bottle per day, requiring guests to purchase additional ones. Similarly, the provision of toiletries can be inconsistent, with some guests noting a lack of basic items or infrequent replenishment. Issues with laundry return and the delivery of ironing boards have been reported, sometimes with significant delays. While the hotel generally maintains a secure environment, some guests have noted the absence of a bell boy service and a lack of a safety lock on room doors. The Wi-Fi network is open, which some guests with an IT background find concerning for security.