Best Western Plus Inner Harbour

The hotel is highly regarded for its prime location near the Inner Harbour, making it an ideal base for exploring the city's attractions on foot. Its signature feature is the combination of spacious rooms, often equipped with kitchenettes and balconies, providing a comfortable and convenient stay. This makes it particularly well-suited for sightseers and families looking for a home-like experience, as well as couples seeking a romantic getaway with easy access to downtown. Guests consistently praise the hotel's overall cleanliness and the generally friendly demeanor of the staff. To enhance your visit, consider utilizing the in-room kitchenettes for light meals, and be prepared for the additional cost of on-site parking.

Facilities & Amenities
Guests frequently highlight the convenience of the in-room kitchenettes, which typically include a full-sized refrigerator, stove, microwave, and sink, making them perfect for longer visits or preparing simple meals. Many rooms also feature balconies that offer pleasant views and a space to relax. The hotel provides a range of wellness facilities, including a well-equipped fitness center, an indoor hot tub, and a sauna, though some guests noted the gym can be small and the sauna occasionally slow to heat. An outdoor heated pool is also available, appreciated by families, though it is seasonal and described as small. Free Wi-Fi is consistently available, ensuring guests can stay connected throughout their stay. Additionally, a convenient laundry room is on-site, which is a significant benefit for travelers.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness, with many guests describing their rooms as clean and well-kept. However, feedback on room condition is mixed; while some rooms are noted as spacious and comfortable, others are described as dated, with instances of worn furnishings, stained carpets, and chipped doors. A significant recurring concern is the lack of air conditioning in the rooms, with only small fans provided, leading to discomfort during warmer periods. Bed comfort receives varied reviews; many find the beds comfortable, but some report them as too soft, old, or having indentations. Noise levels are also mixed, with some guests experiencing quiet stays, while others are disturbed by street noise, ferry sounds, or noise from neighboring rooms and slamming doors. Bathrooms are generally clean, though some tall guests found the shower ceiling to be low.

Dining & Food Quality
The complimentary breakfast is a notable feature, with many guests appreciating its inclusion and the variety of options available, including hot and cold items. However, the quality of the hot food receives mixed reviews, with some guests finding it limited, repetitive, or describing items like eggs and sausages as unappetizing, cold, or pre-cooked. While some praise the breakfast variety and the attentiveness of the staff in the breakfast room, others express disappointment with the overall selection, noting a lack of fresh fruit or more diverse hot options compared to other hotels. The breakfast area is frequently described as small and can become very crowded, making it challenging to find a seat, especially during peak hours.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests within easy walking distance of Victoria's most popular attractions. It is conveniently situated just one block from the Inner Harbour, the Parliament Buildings, the Royal BC Museum, and various downtown shops and restaurants. Its proximity to the Victoria Clipper and Black Ball Ferry docks makes it exceptionally convenient for ferry travelers. The hotel is set back on a quiet street, providing a peaceful atmosphere despite its central position. Underground parking is available and secure, though it comes with an additional daily fee, which some guests found expensive, and others noted it can be tight for larger vehicles.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness and helpfulness, with many guests highlighting their welcoming demeanor and willingness to assist with inquiries. The check-in process is often described as quick and efficient, and staff are noted for accommodating requests such as early check-ins or luggage storage. However, feedback on specific interactions is mixed, with some guests reporting dismissive or abrupt encounters with certain front desk personnel, particularly when addressing room issues. A recurring point of dissatisfaction is the hotel's minimal housekeeping service, which typically only includes towel and garbage services, with no daily bed making or full room cleaning, often attributed to staffing shortages.

Additional Information
Guests should be aware that while kitchenettes are provided in many rooms, essential items like pots, pans, and plates are often locked away and only accessible for an additional fee, which can be an unexpected cost for those planning to cook. The hotel has a specific deposit policy requiring a credit card, as cash is not accepted for security deposits, which some guests found inconvenient or unclear upon arrival. A thoughtful amenity noted by guests is the provision of umbrellas in the rooms, a practical touch given the local weather. For longer stays, the hotel's policy of providing only "towel and garbage services" for housekeeping, rather than full daily cleaning, is a point of frequent mention.