Hiroshima Grand Intelligent Hotel

This hotel offers a distinctive experience, characterized by its European-themed decor and remarkably spacious rooms, which many guests find a refreshing change. Its prime location near the main train station makes it an excellent choice for sightseers eager to explore the city's attractions and business travelers seeking convenience. The hotel consistently receives praise for its overall cleanliness, comfortable accommodations, and the generally attentive service provided by its staff. For couples, the unique ambiance and large rooms create a memorable romantic getaway, while families appreciate the ample space and convenient access to transportation. To enhance your stay, consider taking advantage of the complimentary lounge access for a relaxing moment, and be prepared for a truly unique aesthetic that sets this hotel apart.

Facilities & Amenities
The hotel's European-themed decor extends throughout, from the lobby adorned with suits of armor and unique furnishings to the common areas, creating a memorable and often quirky atmosphere that guests find distinctive. A notable amenity is the guest lounge, providing free soft drinks, coffee, and tea, which many appreciate for a quiet moment. While some guests report issues with the Wi-Fi being slow or unreliable, others find it sufficient for their needs. Rooms are equipped with modern conveniences such as TVs offering streaming services, and a kettle for in-room tea and coffee. The air conditioning generally functions well, though some guests note direct airflow towards the bed. The hotel also features a smoking room and meeting facilities, catering to various guest needs.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the property and within the rooms. The spacious rooms are a significant highlight, often described as much larger than typical Japanese hotel rooms, providing ample space for relaxation. Most guests find the beds comfortable, ensuring a restful night's sleep. A highly praised feature is the separate bath and toilet areas, with many rooms boasting large bathrooms that include a dedicated washing space, akin to a home bathroom. While the in-room amenities are comprehensive, some guests note minor issues such as lint on room wear or water droplets in the electric kettle. A few reviews mention noise levels from adjacent rooms or water pipes, and some express concerns about the air conditioning having mold or blowing directly onto the bed, or an air purifier emitting an unpleasant smell.

Dining & Food Quality
The breakfast buffet receives widespread acclaim from guests, frequently described as delicious, plentiful, and varied, offering a great start to the day. The breakfast room itself is often highlighted for its spaciousness and lovely ambiance, featuring elements like stained glass windows that contribute to a European feel. The food quality is generally very good, with a wide selection that caters to diverse tastes, including both Western and Japanese options. Many guests specifically praise the coffee served at breakfast. Some unique items, such as a special "angel bread" and local delicacies like "Miyajima manju," are also noted, adding to the overall positive dining experience.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for travelers. It is situated just a few minutes' walk from the main train station, providing easy access to various destinations. Guests appreciate the proximity to numerous convenience stores, including a Seven-11 right on the corner, and a wide array of restaurants and shops within easy walking distance. The hotel's position also offers good access to public transportation and is within a reasonable distance of major attractions like the Atomic Bomb Dome. While parking is available, some guests note that it is not directly affiliated with the hotel and may incur additional costs, though nearby options exist.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness and helpfulness, with many guests highlighting their polite and accommodating demeanor. The check-in process is often described as quick and efficient, contributing to a smooth arrival experience. Guests particularly appreciate the staff's willingness to assist with requests, such as luggage storage before check-in or after check-out, and arranging services like taxi calls or package forwarding. While most interactions are positive, some guests report mixed experiences, noting a disparity in attentive service levels among different staff members, with a few isolated incidents of perceived unfriendliness or unhelpful responses to technical issues like Wi-Fi problems.

Additional Information
The hotel's most striking feature is its consistent European-inspired design and antique furnishings, which create a unique and immersive atmosphere that many guests find charming, though some describe it as quirky or even "tacky" in a distinctive way. Despite being an older building, the hotel has undergone significant renovated interiors, ensuring modern comfort while retaining its classic charm. Guests should be aware that the hotel has a strict cancellation policy, with some reviews mentioning difficulty obtaining refunds even in unforeseen circumstances like typhoons. While rooms are generally spacious, some do not offer external views. The hotel also provides complimentary lounge access with beverages, a thoughtful touch that enhances the guest experience.