Fives Hotel DNP

The hotel is often recognized for its spacious rooms and overall value for money, making it a notable option for travelers seeking comfortable yet affordable accommodation. Its signature feature is its convenient access to a wide array of eateries within walking distance, appealing to guests who prioritize local dining experiences. This makes it particularly suitable for budget travelers and short-stay guests looking for practical lodging. Many families also find the hotel accommodating due to the availability of rooms with multiple beds. While the hotel generally provides a clean and comfortable environment, guests should be aware of potential noise from the surrounding area at night. It is advisable to clarify the cash deposit policy upon booking and consider requesting a room away from potential noise sources to ensure a more peaceful stay.

Facilities & Amenities
Guests have mixed experiences with the hotel's Wi-Fi, with some finding it slow while others report good connectivity. The air conditioning generally performs well, providing cool temperatures, though a few guests noted it could be noisy or not cold enough. Similarly, hot water availability can be inconsistent, with some reporting it runs out or isn't always hot, and guests are reminded to activate a specific switch for it. A recurring issue is the access card system, which many guests found unreliable, leading to difficulties entering their rooms. Despite these challenges, rooms are well-equipped with practical amenities such as an iron, mini fridge, kettle, and a comprehensive set of toiletries, including dental kits, shower gel, and shampoo, enhancing the convenience of the stay.

Cleanliness & Room Comfort
The cleanliness of the rooms receives mixed feedback; while many guests describe them as clean and comfortable, a significant number reported issues such as yellowed bedsheets, stains on linen, and dirty sofa beds, with some even noting a dusty or damp smell. Rooms are generally spacious, though some aspects like wallpaper or overall decor can appear dated. Comfortable beds are frequently praised, contributing to a good night's rest, although some guests found the pillows to be too soft or stained. A major concern is the pervasive noise, stemming from nearby clubs, street activity, and even hotel-organized events like firecrackers and lion dances, which, combined with poor soundproofing, significantly disturbs sleep. The bathroom design, particularly the glass screen between the shower and bed, raises privacy concerns for many, and issues with wet floors due to inadequate drainage and weak shower pressure are also noted.

Dining & Food Quality
The hotel does not feature its own dedicated restaurant for dining, including breakfast, which some guests noted as a drawback. However, its prime location is highly praised for its abundance of nearby eateries and diverse food options. Guests consistently appreciate the convenience of having numerous local restaurants, including Thai and Japanese establishments, within easy walking distance. This allows visitors to explore a variety of culinary experiences right outside the hotel, making up for the lack of in-house dining. Many reviews highlight the ease of finding diverse food options for all meals, from casual street food to more formal restaurants, ensuring guests have ample choices throughout their stay. The surrounding area is particularly noted for its vibrant culinary scene, providing a significant advantage for those who enjoy exploring local flavors and dining out.

Location & Accessibility
The hotel's central location is a significant draw, placing guests within easy reach of numerous eateries, shopping malls like KSL, and public transportation options, making it convenient for exploring the city. While some guests found the immediate surrounding area to be somewhat run down or "sketchy" with unpleasant smells, many still appreciated the accessibility to amenities. Parking is a notable feature, with ample multi-level parking available, though guests frequently mention the ramps can be tight and require careful navigation. The parking system often involves using credit or Touch 'n Go cards for entry and validation at the counter. Limited ground-level parking is also available. Some guests found the hotel's specific location to be a bit "ulu" or secluded, impacting walkability at night, especially for solo female travelers.

Staff & Service
Feedback on staff is notably mixed; while many guests commend the friendly staff for their helpfulness and attentive service, particularly during check-in and with general requests, a significant number report highly negative experiences. Several reviews detail severe overbooking and cancellation issues, where staff allegedly refused responsibility, leaving guests stranded and unassisted. The check-in process itself can be slow or problematic, with some bookings not being found. The hotel's cash deposit policy is a point of contention, as it is often inflexible and can lead to frustration, especially when guests expect digital payment options. Housekeeping also receives varied comments, with some guests reporting early morning knocking or issues with amenity replenishment, while others found the service satisfactory.

Additional Information
Guests should be aware of unique hotel-organized events that can significantly impact their stay, such as early morning firecracker displays and lion dance performances, which generate considerable noise and disturb sleep. Security is a notable concern for some, with reports of faulty door locks and even instances of stolen items from luggage left under hotel care, compounded by a perceived lack of staff assistance in investigating such incidents. The design of the shower privacy in some rooms, featuring a glass screen that allows silhouettes to be seen from the bedroom, is a recurring point of discomfort for guests sharing rooms with non-intimate partners. Additionally, some guests experienced issues with the hotel's policy regarding parking refunds, leading to frustration.